Need help figuring out how scrips fire.
I have the following scrips most scrips are custom actions and all work using the rt-crontool. The issue I am have is the last scrip depends on the previous scrip changing CF which seems to be the problem. Scrip “3A Retrieve Items from RapidTrax” depends on the previous scrips to change CF I have the “3A Retrieve Items from RapidTrax” outputting a debug log of what the CF are set to at start time and at that time they are all blank but if I open the ticket the fields have values and if I run the scrip using the rt-crontool after viewing the ticket then it will do the work needed.
I have set these scrips up using the normal mode and the batch mode and I have used custom actions and custom conditions. If was comparing this to a database it like the commit commands needs to be executed.
Is there a timer that I need to set to wait for?
Is there a commit command I need to use?
54http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=54
2A Update Custom Fields Emails from Scalerthttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=54
On Create
Update CF for Scalert
Blank
Enabled
[Up] [Down]
83http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=83
2A Update Custom Fields for Big Lotshttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=83
On Create
Update CF for BigLots
Blank
Enabled
[Up] [Down]
16http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=16
2A Update Custom Fields for Emails From Tjxhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=16
On Create
Update CF for Tjx
Blank
Enabled
[Up] [Down]
38http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=38
2A Update Custom Fields for Family Dollarhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=38
On Create
Update CF for SmsAssist
Blank
Enabled
[Up] [Down]
91http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=91
2A Update Custom Fields for Gnchttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=91
On Create
Update CF for GNC
Blank
Enabled
[Up] [Down]
17http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=17
2A Update Custom Fields for Home Depothttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=17
On Create
Update CF for RusComp
Blank
Enabled
[Up] [Down]
92http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=92
2A Update Custom Fields for Jack In The Boxhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=92
On Create
Update CF for Corrigo
Blank
Enabled
[Up] [Down]
56http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=56
2A Update Custom Fields for Message from Spectrumhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=56
On Create
Update CF for Spectrum
Blank
Enabled
[Up] [Down]
94http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=94
2A Update Custom Fields for Nhaschoolshttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=94
On Create
Update CF for Nhaschools
Blank
Enabled
[Up] [Down]
93http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=93
2A Update Custom Fields for Party Cityhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=93
On Create
Update CF for fmpilot2
Blank
Enabled
[Up] [Down]
29http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=29
2A Update Custom Fields for Ross Dress For Lesshttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=29
On Create
Update CF for Ros
Blank
Enabled
[Up] [Down]
14http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=14
2A Update Custom Fields for Starbucks Corporationhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=14
On Create
Update CF for Starbucks
Blank
Enabled
[Up] [Down]
13http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=13
2A Update Custom Fields for Target Corporationhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=13
On Create
Update CF for Target
Blank
Enabled
[Up] [Down]
15http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=15
2A Update Custom Fields for Walgreenshttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=15
On Create
Update CF for Cbre
Blank
Enabled
[Up] [Down]
100http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=100
2A Update CF for Service Changehttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=100
On Create
Update CF for Service Change
Blank
Enabled
[Up] [Down]
40http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=40
3B Change Priorityhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=40
On Create
User Defined
Blank
Enabled
[Up] [Down]
35http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=35
4A Assign Ticket on Create CSR.http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=35
On Create
User Defined
Blank
Enabled
[Up] [Down]
73http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=73
4B Change Queue when Assignedhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=73
On Owner Change
User Defined
Blank
Enabled
[Up] [Down]
99http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=99
3A Retrieve Items from RapidTraxhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=99
On Create
Retrive RapidTrax Data
Blank
Enabled
[Up] [Down]
Bottom of Form
Thanks in advance for the help.
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
“Servicing North America with Local Care”