RTx-Tags clearing?

RT Users
1

I have the clould configured and working great. Except one of the new
employees starting putting extra stuff in there and have made the cloud
look terrible.

Is there a way to edit out things or just purge it and start over?

Mark Jenks

Network Administrator

iod incorporated

mark.jenks@iodincorporated.com mailto:mark.jenks@iodincorporated.com

920-406-3702

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2

I have the clould configured and working great. Except one of the new
employees starting putting extra stuff in there and have made the cloud look
terrible.

Is there a way to edit out things or just purge it and start over?
Have you removed the offending values from all tickets?
The cloud should only display tags that are in use.
Ideally you should be able to just click the undesirable tag in the cloud,
then change your search results view to Bulk Update and edit. It may not
be as simple as that though, depending on what type of CustomField you
are using for your tags, and what version of RT (slightly older versions
don’t have support for some fancier CF types like autocomplete in Bulk
Update). Bulk Update would also replace the whole field, and not only
one of several comma delimited values if present; “fixing” that is a tough
nut to crack.

I hope this helps,

Jerrad
Cambridge Energy Alliance: Save money. Save the planet.

3

Excellent! I didn’t know that TAG’s referred to resolved tickets also.

I am now starting the process of going back through them and removing the offending tags.

Thanks!-----Original Message-----
From: Jerrad Pierce [mailto:jpierce@cambridgeenergyalliance.org]
Sent: Wednesday, September 15, 2010 4:52 PM
To: Mark Jenks
Cc: rt-users
Subject: Re: [rt-users] RTx-Tags clearing?

On Wed, Sep 15, 2010 at 17:39, Mark Jenks mark.jenks@iodincorporated.com wrote:

I have the clould configured and working great. Except one of the new
employees starting putting extra stuff in there and have made the cloud look
terrible.

Is there a way to edit out things or just purge it and start over?
Have you removed the offending values from all tickets?
The cloud should only display tags that are in use.
Ideally you should be able to just click the undesirable tag in the cloud,
then change your search results view to Bulk Update and edit. It may not
be as simple as that though, depending on what type of CustomField you
are using for your tags, and what version of RT (slightly older versions
don’t have support for some fancier CF types like autocomplete in Bulk
Update). Bulk Update would also replace the whole field, and not only
one of several comma delimited values if present; “fixing” that is a tough
nut to crack.

I hope this helps,

Jerrad
Cambridge Energy Alliance: Save money. Save the planet.

CONFIDENTIALITY NOTICE: The information contained in this email message, including any attachments, may be
privileged, confidential and otherwise protected from disclosure. If the reader of this message is not the
intended recipient, you are hereby notified that any use, dissemination, distribution or copying of this
message, including any attachments, is strictly prohibited. If you have received this email message in
error, please notify the sender by reply email and delete/destroy the email message, including attachments,
and any copies thereof. Although we have taken precautions to minimize the risk of transmitting viruses via
email and attachments thereto, we do not guarantee that either is virus-free, and we accept no liability for
any damages sustained as a result of any such viruses.

4

Excellent! I didn’t know that TAG’s referred to resolved tickets also.
It depends on the config, in the default yes.

Cambridge Energy Alliance: Save money. Save the planet.