RTx Statistics

Hello

Can someone shed some light on exactly how I should install the RTx
Statistics package?

I’ve tried the instructions of just untarring it into
the /var/www/rt3/share directory
(giving me: /var/www/rt3/share/RTx-Statistics-0.1.8 )

I’ve also tried the perl makefiles, make and make install which threw
some stuff about and installed files into my /var/www/rt3 tree…

I’ve restarted apache, cleaned the mason cache and all.

Nothing, nada, not a thing.

Can anyone tell me how they got this thing working? Where should I see
it in the RT screens?

Any help would be appreciated!!!

Bill

Okay, I found the source of confusion… the readme included with the
latest release says:

Untar this archive into:
/share

Which produces

/share/RTx-Statistics-0.1.8/html , …/lib, etc, etc…

I assume when the readme was written, html, inc and lib were at the top
of the archive file.

Sorry for the noise, but since I’ve never dealt with adding in
extensions you can understand my confusion - luckly I stumbled across a
change notice for it that showed a full path to one of the files.

Sorry

On Thu, 5 Jan 2006 00:21:58 -0500
Bill Bill@explosivo.com spake:

Bill:

I’m wondering if you could post what you found regarding the
installation of the RTx Statistics package. I struggled all day
yesterday trying to get it to work. I can type the URL in manually, and
it semi-works but there is no menu item for it.

I don’t know if it is relevant, but I am using Ubuntu Breezy Badger
5.10. I have tried to follow the Debian instructions for the
install…No go.

And don’t be sorry for posting…I was psyched to find your
post…Someone having the same exact problem as me! I did everything
you tried: perl Makefile.PL, make, make test, make install, restart
apache, etc., etc…So please, what is the secret?

Any information you can provide to me would be greatly appreciated.

Thanks,
Austin

Message: 9Date: Thu, 5 Jan 2006 00:29:42 -0500
From: Bill Bill@explosivo.com
Subject: [rt-users] Re: RTx Statistics <- ahhhh
To: rt-users@lists.bestpractical.com
Message-ID: 20060105002942.d6dd0d05.Bill@explosivo.com
Content-Type: text/plain; charset=US-ASCII

Okay, I found the source of confusion… the readme included with the
latest release says:

Untar this archive into:
/share

Which produces

/share/RTx-Statistics-0.1.8/html , …/lib, etc, etc…

I assume when the readme was written, html, inc and lib were at the top
of the archive file.

Sorry for the noise, but since I’ve never dealt with adding in
extensions you can understand my confusion - luckly I stumbled across a
change notice for it that showed a full path to one of the files.

Sorry

On Thu, 5 Jan 2006 00:21:58 -0500
Bill Bill@explosivo.com spake:

Hello

Can someone shed some light on exactly how I should install the RTx
Statistics package?

I’ve tried the instructions of just untarring it into
the /var/www/rt3/share directory
(giving me: /var/www/rt3/share/RTx-Statistics-0.1.8 )

I’ve also tried the perl makefiles, make and make install which threw
some stuff about and installed files into my /var/www/rt3 tree…

I’ve restarted apache, cleaned the mason cache and all.

Nothing, nada, not a thing.

Can anyone tell me how they got this thing working? Where should I
see it in the RT screens?

Any help would be appreciated!!!

Bill

It’s incredibly simple really. Download the latest archive from the
wiki …

Uncompress it somewhere outside of rt

go into the resultant directory

copy all the directories there to

/share

Stop apache
Clear the mason cache
Restart apache

Hopefully this works for you… I did a bunch of other stuff with it
trying to get it working (like the make and stuff). If this does not
work for you, let me know

On Thu, 5 Jan 2006 11:22:04 -0500
"Newman, Austin" anewman@gowithips.com spake:

Bill:

I’m wondering if you could post what you found regarding the
installation of the RTx Statistics package. I struggled all day
yesterday trying to get it to work. I can type the URL in manually, and
it semi-works but there is no menu item for it.

I don’t know if it is relevant, but I am using Ubuntu Breezy Badger
5.10. I have tried to follow the Debian instructions for the
install…No go.

And don’t be sorry for posting…I was psyched to find your
post…Someone having the same exact problem as me! I did everything
you tried: perl Makefile.PL, make, make test, make install, restart
apache, etc., etc…So please, what is the secret?

Any information you can provide to me would be greatly appreciated.

Thanks,
Austin

Message: 9
Date: Thu, 5 Jan 2006 00:29:42 -0500
From: Bill Bill@explosivo.com
Subject: [rt-users] Re: RTx Statistics <- ahhhh
To: rt-users@lists.bestpractical.com
Message-ID: 20060105002942.d6dd0d05.Bill@explosivo.com
Content-Type: text/plain; charset=US-ASCII

Okay, I found the source of confusion… the readme included with the
latest release says:

Untar this archive into:
/share

Which produces

/share/RTx-Statistics-0.1.8/html , …/lib, etc, etc…

I assume when the readme was written, html, inc and lib were at the top
of the archive file.

Sorry for the noise, but since I’ve never dealt with adding in
extensions you can understand my confusion - luckly I stumbled across a
change notice for it that showed a full path to one of the files.

Sorry

On Thu, 5 Jan 2006 00:21:58 -0500
Bill Bill@explosivo.com spake:

Hello

Can someone shed some light on exactly how I should install the RTx
Statistics package?

I’ve tried the instructions of just untarring it into
the /var/www/rt3/share directory
(giving me: /var/www/rt3/share/RTx-Statistics-0.1.8 )

I’ve also tried the perl makefiles, make and make install which threw
some stuff about and installed files into my /var/www/rt3 tree…

I’ve restarted apache, cleaned the mason cache and all.

Nothing, nada, not a thing.

Can anyone tell me how they got this thing working? Where should I
see it in the RT screens?

Any help would be appreciated!!!

Bill


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html

Bill Chmura
Director of Internet Technology
Explosivo ITG
Wolcott, CT

p: 860.621.8693
e: bill@Explosivo.com
w. http://www.explosivo.com

Yep, this is the correct procedure, since (and including) version 0.1.6.
If there’s place in the README (or elsewhere) that this needs to be made
more clear, please let me know.

Thanks,
KellyFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Bill
Sent: Thursday, January 05, 2006 2:03 PM
To: Newman, Austin
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RE: RTx Statistics

It’s incredibly simple really. Download the latest archive from the
wiki …

Uncompress it somewhere outside of rt

go into the resultant directory

copy all the directories there to

/share

Stop apache
Clear the mason cache
Restart apache

Hopefully this works for you… I did a bunch of other stuff with it
trying to get it working (like the make and stuff). If this does not
work for you, let me know

On Thu, 5 Jan 2006 11:22:04 -0500
"Newman, Austin" anewman@gowithips.com spake:

Bill:

I’m wondering if you could post what you found regarding the
installation of the RTx Statistics package. I struggled all day
yesterday trying to get it to work. I can type the URL in manually,
and
it semi-works but there is no menu item for it.

I don’t know if it is relevant, but I am using Ubuntu Breezy Badger
5.10. I have tried to follow the Debian instructions for the
install…No go.

And don’t be sorry for posting…I was psyched to find your
post…Someone having the same exact problem as me! I did everything
you tried: perl Makefile.PL, make, make test, make install, restart
apache, etc., etc…So please, what is the secret?

Any information you can provide to me would be greatly appreciated.

Thanks,
Austin

Message: 9
Date: Thu, 5 Jan 2006 00:29:42 -0500
From: Bill Bill@explosivo.com
Subject: [rt-users] Re: RTx Statistics <- ahhhh
To: rt-users@lists.bestpractical.com
Message-ID: 20060105002942.d6dd0d05.Bill@explosivo.com
Content-Type: text/plain; charset=US-ASCII

Okay, I found the source of confusion… the readme included with the
latest release says:

Untar this archive into:
/share

Which produces

/share/RTx-Statistics-0.1.8/html , …/lib, etc, etc…

I assume when the readme was written, html, inc and lib were at the
top
of the archive file.

Sorry for the noise, but since I’ve never dealt with adding in
extensions you can understand my confusion - luckly I stumbled across
a
change notice for it that showed a full path to one of the files.

Sorry

On Thu, 5 Jan 2006 00:21:58 -0500
Bill Bill@explosivo.com spake:

Hello

Can someone shed some light on exactly how I should install the RTx
Statistics package?

I’ve tried the instructions of just untarring it into
the /var/www/rt3/share directory
(giving me: /var/www/rt3/share/RTx-Statistics-0.1.8 )

I’ve also tried the perl makefiles, make and make install which
threw

some stuff about and installed files into my /var/www/rt3 tree…

I’ve restarted apache, cleaned the mason cache and all.

Nothing, nada, not a thing.

Can anyone tell me how they got this thing working? Where should I
see it in the RT screens?

Any help would be appreciated!!!

Bill


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

Bill Chmura
Director of Internet Technology
Explosivo ITG
Wolcott, CT

p: 860.621.8693
e: bill@Explosivo.com
w. http://www.explosivo.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

Hello Bill and Kelly:

I’m sorry, but I’m still not getting it. Let me provide you with some
more information.
O/S: Ubuntu 5.10 (Breezy Badger)
Request Tracker 3.4.2
Apache 2.0.54
Mod_fastcgi 2.4.2
Perl 5.8.7

Ubuntu is based on Debian, so I always follow instructions for Debian.
Information in README file RTx-Statistics-0.1.8.tar.gz for Debian is:

"
Just put the contents of this archive into

/usr/local/share/request-tracker3/
"

In my Ubunru installation, I have

/usr/local/share/request-tracker3.4/

Which is where I put it. So now I have:

/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/html
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/inc
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/lib
And so on and so forth. Now, this didn’t look right to me, and it didn’t
work. So I tried, eliminating the RTx-Statistics-0.1.8 folder and
copying the files by hand, so all the files in:
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/html
Ended up in:
/usr/local/share/request-tracker3.4/html
And all the files in:
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/inc
Ended up in:
/usr/local/share/request-tracker3.4/inc

This didn’t work, but I was able to access the statistics stuff via:
http://localhost/rt/RTx/Statistics (this works)
(which makes sense with the folder hierarchy
/usr/local/share/request-tracker3.4/html/RTx/Statistics/

But then when I click on any of the links, it takes me to
http://localhost/rt/RTx/CallsQueueDay/index.html and I get an error.
But, I can change it to:
http://localhost/rt/RTx/Statistics/CallsQueueDay/index.html (this
works).

BUT, there is no menu entry anywhere.

Anyway, I bet I’m probably overlooking something stupid somewhere in the
docs somewhere. I really have tried to work through this on my own, and
I appreciate your help. Hopefully, I have provided enough information.
If not, please let me know what else you need.

On another note, I’m not sure if I am clearing out the Mason Cache
correctly. The only thing I could figure out (after extensive googling)
is deleting all the files in this:
/var/cache/request-tracker3.4/mason_data/obj
It seems like all the other cache folders were empty.

Thanks very much!
-AustinFrom: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Thursday, January 05, 2006 8:31 PM
To: Bill; Newman, Austin
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Yep, this is the correct procedure, since (and including) version 0.1.6.
If there’s place in the README (or elsewhere) that this needs to be made
more clear, please let me know.

Thanks,
Kelly

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Bill
Sent: Thursday, January 05, 2006 2:03 PM
To: Newman, Austin
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RE: RTx Statistics

It’s incredibly simple really. Download the latest archive from the
wiki …

Uncompress it somewhere outside of rt

go into the resultant directory

copy all the directories there to

/share

Stop apache
Clear the mason cache
Restart apache

Hopefully this works for you… I did a bunch of other stuff with it
trying to get it working (like the make and stuff). If this does not
work for you, let me know

On Thu, 5 Jan 2006 11:22:04 -0500
"Newman, Austin" anewman@gowithips.com spake:

Bill:

I’m wondering if you could post what you found regarding the
installation of the RTx Statistics package. I struggled all day
yesterday trying to get it to work. I can type the URL in manually,
and
it semi-works but there is no menu item for it.

I don’t know if it is relevant, but I am using Ubuntu Breezy Badger
5.10. I have tried to follow the Debian instructions for the
install…No go.

And don’t be sorry for posting…I was psyched to find your
post…Someone having the same exact problem as me! I did everything
you tried: perl Makefile.PL, make, make test, make install, restart
apache, etc., etc…So please, what is the secret?

Any information you can provide to me would be greatly appreciated.

Thanks,
Austin

Message: 9
Date: Thu, 5 Jan 2006 00:29:42 -0500
From: Bill Bill@explosivo.com
Subject: [rt-users] Re: RTx Statistics <- ahhhh
To: rt-users@lists.bestpractical.com
Message-ID: 20060105002942.d6dd0d05.Bill@explosivo.com
Content-Type: text/plain; charset=US-ASCII

Okay, I found the source of confusion… the readme included with the

latest release says:

Untar this archive into:
/share

Which produces

/share/RTx-Statistics-0.1.8/html , …/lib, etc, etc…

I assume when the readme was written, html, inc and lib were at the
top
of the archive file.

Sorry for the noise, but since I’ve never dealt with adding in
extensions you can understand my confusion - luckly I stumbled across
a
change notice for it that showed a full path to one of the files.

Sorry

On Thu, 5 Jan 2006 00:21:58 -0500
Bill Bill@explosivo.com spake:

Hello

Can someone shed some light on exactly how I should install the RTx
Statistics package?

I’ve tried the instructions of just untarring it into
the /var/www/rt3/share directory
(giving me: /var/www/rt3/share/RTx-Statistics-0.1.8 )

I’ve also tried the perl makefiles, make and make install which
threw

some stuff about and installed files into my /var/www/rt3 tree…

I’ve restarted apache, cleaned the mason cache and all.

Nothing, nada, not a thing.

Can anyone tell me how they got this thing working? Where should I
see it in the RT screens?

Any help would be appreciated!!!

Bill


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

Bill Chmura
Director of Internet Technology
Explosivo ITG
Wolcott, CT

p: 860.621.8693
e: bill@Explosivo.com
w. http://www.explosivo.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

Austin,
Yep, you’re wrong, but it’s not your fault, as I never purged
the old instructions from the README. Here’s the new/correct
instructions…
New Installations:
Untar this distribution somewhere outside of your RT install, run “perl
Makefile.PL” followed by “make” and “make install”.

Sorry about that…

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: Newman, Austin [mailto:anewman@gowithips.com]
Sent: Wednesday, January 11, 2006 1:53 PM
To: Kelly F. Hickel; Bill
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Hello Bill and Kelly:

I’m sorry, but I’m still not getting it. Let me provide you with some
more information.
O/S: Ubuntu 5.10 (Breezy Badger)
Request Tracker 3.4.2
Apache 2.0.54
Mod_fastcgi 2.4.2
Perl 5.8.7

Ubuntu is based on Debian, so I always follow instructions for Debian.
Information in README file RTx-Statistics-0.1.8.tar.gz for Debian is:

"
Just put the contents of this archive into

/usr/local/share/request-tracker3/
"

In my Ubunru installation, I have

/usr/local/share/request-tracker3.4/

Which is where I put it. So now I have:

/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/html
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/inc
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/lib
And so on and so forth. Now, this didn’t look right to me, and it
didn’t
work. So I tried, eliminating the RTx-Statistics-0.1.8 folder and
copying the files by hand, so all the files in:
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/html
Ended up in:
/usr/local/share/request-tracker3.4/html
And all the files in:
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/inc
Ended up in:
/usr/local/share/request-tracker3.4/inc

This didn’t work, but I was able to access the statistics stuff via:
http://localhost/rt/RTx/Statistics (this works)
(which makes sense with the folder hierarchy
/usr/local/share/request-tracker3.4/html/RTx/Statistics/

But then when I click on any of the links, it takes me to
http://localhost/rt/RTx/CallsQueueDay/index.html and I get an error.
But, I can change it to:
http://localhost/rt/RTx/Statistics/CallsQueueDay/index.html (this
works).

BUT, there is no menu entry anywhere.

Anyway, I bet I’m probably overlooking something stupid somewhere in
the
docs somewhere. I really have tried to work through this on my own,
and
I appreciate your help. Hopefully, I have provided enough information.
If not, please let me know what else you need.

On another note, I’m not sure if I am clearing out the Mason Cache
correctly. The only thing I could figure out (after extensive
googling)
is deleting all the files in this:
/var/cache/request-tracker3.4/mason_data/obj
It seems like all the other cache folders were empty.

Thanks very much!
-Austin

-----Original Message-----
From: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Thursday, January 05, 2006 8:31 PM
To: Bill; Newman, Austin
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Yep, this is the correct procedure, since (and including) version
0.1.6.
If there’s place in the README (or elsewhere) that this needs to be
made
more clear, please let me know.

Thanks,
Kelly

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Bill
Sent: Thursday, January 05, 2006 2:03 PM
To: Newman, Austin
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RE: RTx Statistics

It’s incredibly simple really. Download the latest archive from the
wiki …

Uncompress it somewhere outside of rt

go into the resultant directory

copy all the directories there to

/share

Stop apache
Clear the mason cache
Restart apache

Hopefully this works for you… I did a bunch of other stuff with it
trying to get it working (like the make and stuff). If this does not
work for you, let me know

On Thu, 5 Jan 2006 11:22:04 -0500
"Newman, Austin" anewman@gowithips.com spake:

Bill:

I’m wondering if you could post what you found regarding the
installation of the RTx Statistics package. I struggled all day
yesterday trying to get it to work. I can type the URL in manually,
and
it semi-works but there is no menu item for it.

I don’t know if it is relevant, but I am using Ubuntu Breezy Badger
5.10. I have tried to follow the Debian instructions for the
install…No go.

And don’t be sorry for posting…I was psyched to find your
post…Someone having the same exact problem as me! I did
everything

you tried: perl Makefile.PL, make, make test, make install, restart
apache, etc., etc…So please, what is the secret?

Any information you can provide to me would be greatly appreciated.

Thanks,
Austin

Message: 9
Date: Thu, 5 Jan 2006 00:29:42 -0500
From: Bill Bill@explosivo.com
Subject: [rt-users] Re: RTx Statistics <- ahhhh
To: rt-users@lists.bestpractical.com
Message-ID: 20060105002942.d6dd0d05.Bill@explosivo.com
Content-Type: text/plain; charset=US-ASCII

Okay, I found the source of confusion… the readme included with
the

latest release says:

Untar this archive into:
/share

Which produces

/share/RTx-Statistics-0.1.8/html , …/lib, etc,
etc…

I assume when the readme was written, html, inc and lib were at the
top
of the archive file.

Sorry for the noise, but since I’ve never dealt with adding in
extensions you can understand my confusion - luckly I stumbled
across
a

change notice for it that showed a full path to one of the files.

Sorry

On Thu, 5 Jan 2006 00:21:58 -0500
Bill Bill@explosivo.com spake:

Hello

Can someone shed some light on exactly how I should install the
RTx

Statistics package?

I’ve tried the instructions of just untarring it into
the /var/www/rt3/share directory
(giving me: /var/www/rt3/share/RTx-Statistics-0.1.8 )

I’ve also tried the perl makefiles, make and make install which
threw

some stuff about and installed files into my /var/www/rt3 tree…

I’ve restarted apache, cleaned the mason cache and all.

Nothing, nada, not a thing.

Can anyone tell me how they got this thing working? Where should
I

see it in the RT screens?

Any help would be appreciated!!!

Bill


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media
at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston
and

Kelly:

Thanks for the fast response! Unfortunately, using the make file did not
work. I mean the make file and everything worked, but the statistics
package is not working within RT.

anewman@localhost:~/Desktop/RTx-Statistics-0.1.8$ sudo perl Makefile.PL

Cannot find the location of RT.pm that defines $RT::LocalPath in: inc
/etc/perl /usr/local/lib/perl/5.8.7 /usr/local/share/perl/5.8.7
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8
/usr/local/lib/site_perl . /opt/rt3/lib /opt/lib/rt3 /opt/lib
/usr/local/rt3/lib /usr/local/lib/rt3 /usr/local/lib /home/rt3/lib
/home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/lib
/sw/lib/rt3 /sw/lib

(I typed the following path in!)-------
|

Path to your RT.pm: /usr/share/request-tracker3.4/lib

Using RT configurations from /usr/share/request-tracker3.4/lib/RT.pm:
./html => /usr/share/request-tracker3.4/html
./lib => /usr/local/share/request-tracker3.4/lib
kfh: in RTx.pm sub RTx
Checking if your kit is complete…
Looks good
Writing Makefile for RTx::Statistics

anewman@localhost:~/Desktop/RTx-Statistics-0.1.8$ sudo make
cp lib/RTx/Statistics.pm blib/lib/RTx/Statistics.pm

anewman@localhost:~/Desktop/RTx-Statistics-0.1.8$ sudo make install
Writing
/usr/local/share/request-tracker3.4/lib/auto/RTx/Statistics/.packlist
Appending installation info to
/usr/local/share/request-tracker3.4/lib/perllocal.pod

(The first installation, it showed me which files it copied and where
they were copied to. I wish I had that information for you, but I
don’t!)

And same thing as before with the URLS. If I try:
http://localhost/rt/RTx/Statistics

It works, but it is still broken like I described below.

Do you have any other suggestions? I wonder if I have a parameter
somewhere in the configuration files that isn’t quite right?

Thanks very much,

AustinFrom: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Wednesday, January 11, 2006 3:10 PM
To: Newman, Austin; Bill
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Austin,
Yep, you’re wrong, but it’s not your fault, as I never purged
the old instructions from the README. Here’s the new/correct
instructions… New Installations: Untar this distribution somewhere
outside of your RT install, run “perl Makefile.PL” followed by "make"
and “make install”.

Sorry about that…

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: Newman, Austin [mailto:anewman@gowithips.com]
Sent: Wednesday, January 11, 2006 1:53 PM
To: Kelly F. Hickel; Bill
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Hello Bill and Kelly:

I’m sorry, but I’m still not getting it. Let me provide you with some
more information.
O/S: Ubuntu 5.10 (Breezy Badger)
Request Tracker 3.4.2
Apache 2.0.54
Mod_fastcgi 2.4.2
Perl 5.8.7

Ubuntu is based on Debian, so I always follow instructions for Debian.

Information in README file RTx-Statistics-0.1.8.tar.gz for Debian is:

"
Just put the contents of this archive into

/usr/local/share/request-tracker3/
"

In my Ubunru installation, I have

/usr/local/share/request-tracker3.4/

Which is where I put it. So now I have:

/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/html
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/inc
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/lib
And so on and so forth. Now, this didn’t look right to me, and it
didn’t
work. So I tried, eliminating the RTx-Statistics-0.1.8 folder and
copying the files by hand, so all the files in:
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/html
Ended up in:
/usr/local/share/request-tracker3.4/html
And all the files in:
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/inc
Ended up in:
/usr/local/share/request-tracker3.4/inc

This didn’t work, but I was able to access the statistics stuff via:
http://localhost/rt/RTx/Statistics (this works) (which makes sense
with the folder hierarchy
/usr/local/share/request-tracker3.4/html/RTx/Statistics/

But then when I click on any of the links, it takes me to
http://localhost/rt/RTx/CallsQueueDay/index.html and I get an error.
But, I can change it to:
http://localhost/rt/RTx/Statistics/CallsQueueDay/index.html (this
works).

BUT, there is no menu entry anywhere.

Anyway, I bet I’m probably overlooking something stupid somewhere in
the
docs somewhere. I really have tried to work through this on my own,
and
I appreciate your help. Hopefully, I have provided enough information.

If not, please let me know what else you need.

On another note, I’m not sure if I am clearing out the Mason Cache
correctly. The only thing I could figure out (after extensive
googling)
is deleting all the files in this:
/var/cache/request-tracker3.4/mason_data/obj
It seems like all the other cache folders were empty.

Thanks very much!
-Austin

-----Original Message-----
From: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Thursday, January 05, 2006 8:31 PM
To: Bill; Newman, Austin
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Yep, this is the correct procedure, since (and including) version
0.1.6.
If there’s place in the README (or elsewhere) that this needs to be
made
more clear, please let me know.

Thanks,
Kelly

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Bill
Sent: Thursday, January 05, 2006 2:03 PM
To: Newman, Austin
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RE: RTx Statistics

It’s incredibly simple really. Download the latest archive from the
wiki …

Uncompress it somewhere outside of rt

go into the resultant directory

copy all the directories there to

/share

Stop apache
Clear the mason cache
Restart apache

Hopefully this works for you… I did a bunch of other stuff with it
trying to get it working (like the make and stuff). If this does not
work for you, let me know

On Thu, 5 Jan 2006 11:22:04 -0500
"Newman, Austin" anewman@gowithips.com spake:

Bill:

I’m wondering if you could post what you found regarding the
installation of the RTx Statistics package. I struggled all day
yesterday trying to get it to work. I can type the URL in manually,
and
it semi-works but there is no menu item for it.

I don’t know if it is relevant, but I am using Ubuntu Breezy Badger
5.10. I have tried to follow the Debian instructions for the
install…No go.

And don’t be sorry for posting…I was psyched to find your
post…Someone having the same exact problem as me! I did
everything

you tried: perl Makefile.PL, make, make test, make install, restart
apache, etc., etc…So please, what is the secret?

Any information you can provide to me would be greatly appreciated.

Thanks,
Austin

Message: 9
Date: Thu, 5 Jan 2006 00:29:42 -0500
From: Bill Bill@explosivo.com
Subject: [rt-users] Re: RTx Statistics <- ahhhh
To: rt-users@lists.bestpractical.com
Message-ID: 20060105002942.d6dd0d05.Bill@explosivo.com
Content-Type: text/plain; charset=US-ASCII

Okay, I found the source of confusion… the readme included with
the

latest release says:

Untar this archive into:
/share

Which produces

/share/RTx-Statistics-0.1.8/html , …/lib, etc,
etc…

I assume when the readme was written, html, inc and lib were at the
top
of the archive file.

Sorry for the noise, but since I’ve never dealt with adding in
extensions you can understand my confusion - luckly I stumbled
across
a

change notice for it that showed a full path to one of the files.

Sorry

On Thu, 5 Jan 2006 00:21:58 -0500
Bill Bill@explosivo.com spake:

Hello

Can someone shed some light on exactly how I should install the
RTx

Statistics package?

I’ve tried the instructions of just untarring it into
the /var/www/rt3/share directory
(giving me: /var/www/rt3/share/RTx-Statistics-0.1.8 )

I’ve also tried the perl makefiles, make and make install which
threw

some stuff about and installed files into my /var/www/rt3 tree…

I’ve restarted apache, cleaned the mason cache and all.

Nothing, nada, not a thing.

Can anyone tell me how they got this thing working? Where should
I

see it in the RT screens?

Any help would be appreciated!!!

Bill


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media
at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston
and

San Francisco - Find out more at
http://bestpractical.com/services/training.html

Bill Chmura
Director of Internet Technology
Explosivo ITG
Wolcott, CT

p: 860.621.8693
e: bill@Explosivo.com
w. http://www.explosivo.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at

http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

Hmm, I thought that someone on the list had tested RTx installs with
debian. Unfortunately, I don’t really know anything about it except
that the files aren’t where I think they are, but I thought that RTx was
supposed to deal with that. The reason it didn’t print out where it had
copied the files to is because the files were already up to date.

What’s the actual error that you get (and any messages to the httpd
error log, or the RT error log) when you invoke the page via direct URL?

-KellyFrom: Newman, Austin [mailto:anewman@gowithips.com]
Sent: Wednesday, January 11, 2006 4:24 PM
To: Kelly F. Hickel; Bill
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Kelly:

Thanks for the fast response! Unfortunately, using the make file did not
work. I mean the make file and everything worked, but the statistics
package is not working within RT.

anewman@localhost:~/Desktop/RTx-Statistics-0.1.8$ sudo perl Makefile.PL

Cannot find the location of RT.pm that defines $RT::LocalPath in: inc
/etc/perl /usr/local/lib/perl/5.8.7 /usr/local/share/perl/5.8.7
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8
/usr/local/lib/site_perl . /opt/rt3/lib /opt/lib/rt3 /opt/lib
/usr/local/rt3/lib /usr/local/lib/rt3 /usr/local/lib /home/rt3/lib
/home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/lib
/sw/lib/rt3 /sw/lib

(I typed the following path in!)-------
|

Path to your RT.pm: /usr/share/request-tracker3.4/lib

Using RT configurations from /usr/share/request-tracker3.4/lib/RT.pm:
./html => /usr/share/request-tracker3.4/html
./lib => /usr/local/share/request-tracker3.4/lib
kfh: in RTx.pm sub RTx
Checking if your kit is complete…
Looks good
Writing Makefile for RTx::Statistics

anewman@localhost:~/Desktop/RTx-Statistics-0.1.8$ sudo make
cp lib/RTx/Statistics.pm blib/lib/RTx/Statistics.pm

anewman@localhost:~/Desktop/RTx-Statistics-0.1.8$ sudo make install
Writing
/usr/local/share/request-tracker3.4/lib/auto/RTx/Statistics/.packlist
Appending installation info to
/usr/local/share/request-tracker3.4/lib/perllocal.pod

(The first installation, it showed me which files it copied and where
they were copied to. I wish I had that information for you, but I
don’t!)

And same thing as before with the URLS. If I try:
http://localhost/rt/RTx/Statistics

It works, but it is still broken like I described below.

Do you have any other suggestions? I wonder if I have a parameter
somewhere in the configuration files that isn’t quite right?

Thanks very much,

Austin

From: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Wednesday, January 11, 2006 3:10 PM
To: Newman, Austin; Bill
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Austin,
Yep, you’re wrong, but it’s not your fault, as I never purged
the old instructions from the README. Here’s the new/correct
instructions… New Installations: Untar this distribution somewhere
outside of your RT install, run “perl Makefile.PL” followed by "make"
and “make install”.

Sorry about that…

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: Newman, Austin [mailto:anewman@gowithips.com]
Sent: Wednesday, January 11, 2006 1:53 PM
To: Kelly F. Hickel; Bill
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Hello Bill and Kelly:

I’m sorry, but I’m still not getting it. Let me provide you with some
more information.
O/S: Ubuntu 5.10 (Breezy Badger)
Request Tracker 3.4.2
Apache 2.0.54
Mod_fastcgi 2.4.2
Perl 5.8.7

Ubuntu is based on Debian, so I always follow instructions for Debian.

Information in README file RTx-Statistics-0.1.8.tar.gz for Debian is:

"
Just put the contents of this archive into

/usr/local/share/request-tracker3/
"

In my Ubunru installation, I have

/usr/local/share/request-tracker3.4/

Which is where I put it. So now I have:

/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/html
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/inc
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/lib
And so on and so forth. Now, this didn’t look right to me, and it
didn’t
work. So I tried, eliminating the RTx-Statistics-0.1.8 folder and
copying the files by hand, so all the files in:
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/html
Ended up in:
/usr/local/share/request-tracker3.4/html
And all the files in:
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/inc
Ended up in:
/usr/local/share/request-tracker3.4/inc

This didn’t work, but I was able to access the statistics stuff via:
http://localhost/rt/RTx/Statistics (this works) (which makes sense
with the folder hierarchy
/usr/local/share/request-tracker3.4/html/RTx/Statistics/

But then when I click on any of the links, it takes me to
http://localhost/rt/RTx/CallsQueueDay/index.html and I get an error.
But, I can change it to:
http://localhost/rt/RTx/Statistics/CallsQueueDay/index.html (this
works).

BUT, there is no menu entry anywhere.

Anyway, I bet I’m probably overlooking something stupid somewhere in
the
docs somewhere. I really have tried to work through this on my own,
and
I appreciate your help. Hopefully, I have provided enough information.

If not, please let me know what else you need.

On another note, I’m not sure if I am clearing out the Mason Cache
correctly. The only thing I could figure out (after extensive
googling)
is deleting all the files in this:
/var/cache/request-tracker3.4/mason_data/obj
It seems like all the other cache folders were empty.

Thanks very much!
-Austin

-----Original Message-----
From: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Thursday, January 05, 2006 8:31 PM
To: Bill; Newman, Austin
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Yep, this is the correct procedure, since (and including) version
0.1.6.
If there’s place in the README (or elsewhere) that this needs to be
made
more clear, please let me know.

Thanks,
Kelly

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Bill
Sent: Thursday, January 05, 2006 2:03 PM
To: Newman, Austin
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RE: RTx Statistics

It’s incredibly simple really. Download the latest archive from the
wiki …

Uncompress it somewhere outside of rt

go into the resultant directory

copy all the directories there to

/share

Stop apache
Clear the mason cache
Restart apache

Hopefully this works for you… I did a bunch of other stuff with it
trying to get it working (like the make and stuff). If this does not
work for you, let me know

On Thu, 5 Jan 2006 11:22:04 -0500
"Newman, Austin" anewman@gowithips.com spake:

Bill:

I’m wondering if you could post what you found regarding the
installation of the RTx Statistics package. I struggled all day
yesterday trying to get it to work. I can type the URL in manually,
and
it semi-works but there is no menu item for it.

I don’t know if it is relevant, but I am using Ubuntu Breezy Badger
5.10. I have tried to follow the Debian instructions for the
install…No go.

And don’t be sorry for posting…I was psyched to find your
post…Someone having the same exact problem as me! I did
everything

you tried: perl Makefile.PL, make, make test, make install, restart
apache, etc., etc…So please, what is the secret?

Any information you can provide to me would be greatly appreciated.

Thanks,
Austin

Message: 9
Date: Thu, 5 Jan 2006 00:29:42 -0500
From: Bill Bill@explosivo.com
Subject: [rt-users] Re: RTx Statistics <- ahhhh
To: rt-users@lists.bestpractical.com
Message-ID: 20060105002942.d6dd0d05.Bill@explosivo.com
Content-Type: text/plain; charset=US-ASCII

Okay, I found the source of confusion… the readme included with
the

latest release says:

Untar this archive into:
/share

Which produces

/share/RTx-Statistics-0.1.8/html , …/lib, etc,
etc…

I assume when the readme was written, html, inc and lib were at the
top
of the archive file.

Sorry for the noise, but since I’ve never dealt with adding in
extensions you can understand my confusion - luckly I stumbled
across
a

change notice for it that showed a full path to one of the files.

Sorry

On Thu, 5 Jan 2006 00:21:58 -0500
Bill Bill@explosivo.com spake:

Hello

Can someone shed some light on exactly how I should install the
RTx

Statistics package?

I’ve tried the instructions of just untarring it into
the /var/www/rt3/share directory
(giving me: /var/www/rt3/share/RTx-Statistics-0.1.8 )

I’ve also tried the perl makefiles, make and make install which
threw

some stuff about and installed files into my /var/www/rt3 tree…

I’ve restarted apache, cleaned the mason cache and all.

Nothing, nada, not a thing.

Can anyone tell me how they got this thing working? Where should
I

see it in the RT screens?

Any help would be appreciated!!!

Bill


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media
at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston
and

San Francisco - Find out more at
http://bestpractical.com/services/training.html

Bill Chmura
Director of Internet Technology
Explosivo ITG
Wolcott, CT

p: 860.621.8693
e: bill@Explosivo.com
w. http://www.explosivo.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at

http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

I too had problems with the makefile… I did get it working somehow.
I do not remember having an error, but the install did not get detected.

I have a clean install here I will try it on.

On Wed, 11 Jan 2006 18:58:29 -0600
"Kelly F. Hickel" kfh@mqsoftware.com spake:

Hmm, I thought that someone on the list had tested RTx installs with
debian. Unfortunately, I don’t really know anything about it except
that the files aren’t where I think they are, but I thought that RTx was
supposed to deal with that. The reason it didn’t print out where it had
copied the files to is because the files were already up to date.

What’s the actual error that you get (and any messages to the httpd
error log, or the RT error log) when you invoke the page via direct URL?

-Kelly

-----Original Message-----
From: Newman, Austin [mailto:anewman@gowithips.com]
Sent: Wednesday, January 11, 2006 4:24 PM
To: Kelly F. Hickel; Bill
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Kelly:

Thanks for the fast response! Unfortunately, using the make file did not
work. I mean the make file and everything worked, but the statistics
package is not working within RT.

anewman@localhost:~/Desktop/RTx-Statistics-0.1.8$ sudo perl Makefile.PL

Cannot find the location of RT.pm that defines $RT::LocalPath in: inc
/etc/perl /usr/local/lib/perl/5.8.7 /usr/local/share/perl/5.8.7
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8
/usr/local/lib/site_perl . /opt/rt3/lib /opt/lib/rt3 /opt/lib
/usr/local/rt3/lib /usr/local/lib/rt3 /usr/local/lib /home/rt3/lib
/home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/lib
/sw/lib/rt3 /sw/lib

(I typed the following path in!)-------
|

Path to your RT.pm: /usr/share/request-tracker3.4/lib

Using RT configurations from /usr/share/request-tracker3.4/lib/RT.pm:
./html => /usr/share/request-tracker3.4/html
./lib => /usr/local/share/request-tracker3.4/lib
kfh: in RTx.pm sub RTx
Checking if your kit is complete…
Looks good
Writing Makefile for RTx::Statistics

anewman@localhost:~/Desktop/RTx-Statistics-0.1.8$ sudo make
cp lib/RTx/Statistics.pm blib/lib/RTx/Statistics.pm

anewman@localhost:~/Desktop/RTx-Statistics-0.1.8$ sudo make install
Writing
/usr/local/share/request-tracker3.4/lib/auto/RTx/Statistics/.packlist
Appending installation info to
/usr/local/share/request-tracker3.4/lib/perllocal.pod

(The first installation, it showed me which files it copied and where
they were copied to. I wish I had that information for you, but I
don’t!)

And same thing as before with the URLS. If I try:
http://localhost/rt/RTx/Statistics

It works, but it is still broken like I described below.

Do you have any other suggestions? I wonder if I have a parameter
somewhere in the configuration files that isn’t quite right?

Thanks very much,

Austin

-----Original Message-----
From: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Wednesday, January 11, 2006 3:10 PM
To: Newman, Austin; Bill
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Austin,
Yep, you’re wrong, but it’s not your fault, as I never purged
the old instructions from the README. Here’s the new/correct
instructions… New Installations: Untar this distribution somewhere
outside of your RT install, run “perl Makefile.PL” followed by "make"
and “make install”.

Sorry about that…

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: Newman, Austin [mailto:anewman@gowithips.com]
Sent: Wednesday, January 11, 2006 1:53 PM
To: Kelly F. Hickel; Bill
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Hello Bill and Kelly:

I’m sorry, but I’m still not getting it. Let me provide you with some
more information.
O/S: Ubuntu 5.10 (Breezy Badger)
Request Tracker 3.4.2
Apache 2.0.54
Mod_fastcgi 2.4.2
Perl 5.8.7

Ubuntu is based on Debian, so I always follow instructions for Debian.

Information in README file RTx-Statistics-0.1.8.tar.gz for Debian is:

"
Just put the contents of this archive into

/usr/local/share/request-tracker3/
"

In my Ubunru installation, I have

/usr/local/share/request-tracker3.4/

Which is where I put it. So now I have:

/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/html
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/inc
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/lib
And so on and so forth. Now, this didn’t look right to me, and it
didn’t
work. So I tried, eliminating the RTx-Statistics-0.1.8 folder and
copying the files by hand, so all the files in:
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/html
Ended up in:
/usr/local/share/request-tracker3.4/html
And all the files in:
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/inc
Ended up in:
/usr/local/share/request-tracker3.4/inc

This didn’t work, but I was able to access the statistics stuff via:
http://localhost/rt/RTx/Statistics (this works) (which makes sense
with the folder hierarchy
/usr/local/share/request-tracker3.4/html/RTx/Statistics/

But then when I click on any of the links, it takes me to
http://localhost/rt/RTx/CallsQueueDay/index.html and I get an error.
But, I can change it to:
http://localhost/rt/RTx/Statistics/CallsQueueDay/index.html (this
works).

BUT, there is no menu entry anywhere.

Anyway, I bet I’m probably overlooking something stupid somewhere in
the
docs somewhere. I really have tried to work through this on my own,
and
I appreciate your help. Hopefully, I have provided enough information.

If not, please let me know what else you need.

On another note, I’m not sure if I am clearing out the Mason Cache
correctly. The only thing I could figure out (after extensive
googling)
is deleting all the files in this:
/var/cache/request-tracker3.4/mason_data/obj
It seems like all the other cache folders were empty.

Thanks very much!
-Austin

-----Original Message-----
From: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Thursday, January 05, 2006 8:31 PM
To: Bill; Newman, Austin
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Yep, this is the correct procedure, since (and including) version
0.1.6.
If there’s place in the README (or elsewhere) that this needs to be
made
more clear, please let me know.

Thanks,
Kelly

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Bill
Sent: Thursday, January 05, 2006 2:03 PM
To: Newman, Austin
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RE: RTx Statistics

It’s incredibly simple really. Download the latest archive from the
wiki …

Uncompress it somewhere outside of rt

go into the resultant directory

copy all the directories there to

/share

Stop apache
Clear the mason cache
Restart apache

Hopefully this works for you… I did a bunch of other stuff with it
trying to get it working (like the make and stuff). If this does not
work for you, let me know

On Thu, 5 Jan 2006 11:22:04 -0500
"Newman, Austin" anewman@gowithips.com spake:

Bill:

I’m wondering if you could post what you found regarding the
installation of the RTx Statistics package. I struggled all day
yesterday trying to get it to work. I can type the URL in manually,
and
it semi-works but there is no menu item for it.

I don’t know if it is relevant, but I am using Ubuntu Breezy Badger
5.10. I have tried to follow the Debian instructions for the
install…No go.

And don’t be sorry for posting…I was psyched to find your
post…Someone having the same exact problem as me! I did
everything

you tried: perl Makefile.PL, make, make test, make install, restart
apache, etc., etc…So please, what is the secret?

Any information you can provide to me would be greatly appreciated.

Thanks,
Austin

Message: 9
Date: Thu, 5 Jan 2006 00:29:42 -0500
From: Bill Bill@explosivo.com
Subject: [rt-users] Re: RTx Statistics <- ahhhh
To: rt-users@lists.bestpractical.com
Message-ID: 20060105002942.d6dd0d05.Bill@explosivo.com
Content-Type: text/plain; charset=US-ASCII

Okay, I found the source of confusion… the readme included with
the

latest release says:

Untar this archive into:
/share

Which produces

/share/RTx-Statistics-0.1.8/html , …/lib, etc,
etc…

I assume when the readme was written, html, inc and lib were at the
top
of the archive file.

Sorry for the noise, but since I’ve never dealt with adding in
extensions you can understand my confusion - luckly I stumbled
across
a

change notice for it that showed a full path to one of the files.

Sorry

On Thu, 5 Jan 2006 00:21:58 -0500
Bill Bill@explosivo.com spake:

Hello

Can someone shed some light on exactly how I should install the
RTx

Statistics package?

I’ve tried the instructions of just untarring it into
the /var/www/rt3/share directory
(giving me: /var/www/rt3/share/RTx-Statistics-0.1.8 )

I’ve also tried the perl makefiles, make and make install which
threw

some stuff about and installed files into my /var/www/rt3 tree…

I’ve restarted apache, cleaned the mason cache and all.

Nothing, nada, not a thing.

Can anyone tell me how they got this thing working? Where should
I

see it in the RT screens?

Any help would be appreciated!!!

Bill


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media
at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston
and

San Francisco - Find out more at
http://bestpractical.com/services/training.html

Bill Chmura
Director of Internet Technology
Explosivo ITG
Wolcott, CT

p: 860.621.8693
e: bill@Explosivo.com
w. http://www.explosivo.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at

http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html

Bill Chmura
Director of Internet Technology
Explosivo ITG
Wolcott, CT

p: 860.621.8693
e: bill@Explosivo.com
w. http://www.explosivo.com

Kelly:

I appreciate your continued support. I’ll try to be as verbose as
possible. I suspect the issue I see, has something to do with directory
structure, but we’ll see.

Okay. I type:

Http://localhost/rt

And am presented with the login screen. After logging in the address bar
changes to:

http://localhost/rt/index.html and I am presented with the RT Home Page.

To access statistics, I now type:
http://helpdesk/rt/RTx/Statistics and I am presented with the “RT
Statistics” page. Now, I will select the first option, “Tickets per day
per Queue”. The URL changes to:
http://helpdesk/rt/RTx/CallsQueueDay/index.html and I receive an error
in the web browser:

error: could not find component for initial path
’/RTx/CallsQueueDay/index.html’ (component roots are:
’/usr/local/share/request-tracker3.4/html’,
’/usr/share/request-tracker3.4/html’)
context:

199: $self->{out_method} = sub { $$bufref .= $_[0] };
200: }
201: $self->{use_internal_component_caches} =
202: $self->{interp}->use_internal_component_caches;
203: $self->_initialize;
204:
205: return $self;
206: }
207:

code stack: /usr/share/perl5/HTML/Mason/Request.pm:203
/usr/share/perl5/Class/Container.pm:265
/usr/share/perl5/Class/Container.pm:343
/usr/share/perl5/HTML/Mason/Interp.pm:328
/usr/share/perl5/HTML/Mason/Interp.pm:322
/usr/share/perl5/HTML/Mason/CGIHandler.pm:89
/usr/share/perl5/HTML/Mason/CGIHandler.pm:72
/usr/share/request-tracker3.4/libexec/mason_handler.fcgi:76
raw error

If I change the URL to:
http://helpdesk/rt/RTx/Statistics/CallsQueueDay/index.html
Everything works okay, and the page is totally functional.

The behavior is the same with all the other functions on the RT
Statistics page. I must always put “Statistics” into the URL in order to
access the correct page.

I have looked at Apache Error logs, and there is nothing exciting going
on in there. I checked /var/log/request-tracker3.4 (my apache logs are
in /var/log/apache2), so I am going to assume I am looking in the right
place. Anyway, the /var/log/request-tracker3.4 directory was empty. If
you need more log infoormation, could you tell me where else to look?

Thanks a bunch,

AustinFrom: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Wednesday, January 11, 2006 7:58 PM
To: Newman, Austin; Bill
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Hmm, I thought that someone on the list had tested RTx installs with
debian. Unfortunately, I don’t really know anything about it except
that the files aren’t where I think they are, but I thought that RTx was
supposed to deal with that. The reason it didn’t print out where it had
copied the files to is because the files were already up to date.

What’s the actual error that you get (and any messages to the httpd
error log, or the RT error log) when you invoke the page via direct URL?

-Kelly

From: Newman, Austin [mailto:anewman@gowithips.com]
Sent: Wednesday, January 11, 2006 4:24 PM
To: Kelly F. Hickel; Bill
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Kelly:

Thanks for the fast response! Unfortunately, using the make file did not
work. I mean the make file and everything worked, but the statistics
package is not working within RT.

anewman@localhost:~/Desktop/RTx-Statistics-0.1.8$ sudo perl Makefile.PL

Cannot find the location of RT.pm that defines $RT::LocalPath in: inc
/etc/perl /usr/local/lib/perl/5.8.7 /usr/local/share/perl/5.8.7
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8
/usr/local/lib/site_perl . /opt/rt3/lib /opt/lib/rt3 /opt/lib
/usr/local/rt3/lib /usr/local/lib/rt3 /usr/local/lib /home/rt3/lib
/home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/lib
/sw/lib/rt3 /sw/lib

(I typed the following path in!)-------
|

Path to your RT.pm: /usr/share/request-tracker3.4/lib

Using RT configurations from /usr/share/request-tracker3.4/lib/RT.pm:
./html => /usr/share/request-tracker3.4/html
./lib => /usr/local/share/request-tracker3.4/lib
kfh: in RTx.pm sub RTx
Checking if your kit is complete…
Looks good
Writing Makefile for RTx::Statistics

anewman@localhost:~/Desktop/RTx-Statistics-0.1.8$ sudo make
cp lib/RTx/Statistics.pm blib/lib/RTx/Statistics.pm

anewman@localhost:~/Desktop/RTx-Statistics-0.1.8$ sudo make install
Writing
/usr/local/share/request-tracker3.4/lib/auto/RTx/Statistics/.packlist
Appending installation info to
/usr/local/share/request-tracker3.4/lib/perllocal.pod

(The first installation, it showed me which files it copied and where
they were copied to. I wish I had that information for you, but I
don’t!)

And same thing as before with the URLS. If I try:
http://localhost/rt/RTx/Statistics

It works, but it is still broken like I described below.

Do you have any other suggestions? I wonder if I have a parameter
somewhere in the configuration files that isn’t quite right?

Thanks very much,

Austin

From: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Wednesday, January 11, 2006 3:10 PM
To: Newman, Austin; Bill
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Austin,
Yep, you’re wrong, but it’s not your fault, as I never purged
the old instructions from the README. Here’s the new/correct
instructions… New Installations: Untar this distribution somewhere
outside of your RT install, run “perl Makefile.PL” followed by "make"
and “make install”.

Sorry about that…

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: Newman, Austin [mailto:anewman@gowithips.com]
Sent: Wednesday, January 11, 2006 1:53 PM
To: Kelly F. Hickel; Bill
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Hello Bill and Kelly:

I’m sorry, but I’m still not getting it. Let me provide you with some
more information.
O/S: Ubuntu 5.10 (Breezy Badger)
Request Tracker 3.4.2
Apache 2.0.54
Mod_fastcgi 2.4.2
Perl 5.8.7

Ubuntu is based on Debian, so I always follow instructions for Debian.

Information in README file RTx-Statistics-0.1.8.tar.gz for Debian is:

"
Just put the contents of this archive into

/usr/local/share/request-tracker3/
"

In my Ubunru installation, I have

/usr/local/share/request-tracker3.4/

Which is where I put it. So now I have:

/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/html
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/inc
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/lib
And so on and so forth. Now, this didn’t look right to me, and it
didn’t
work. So I tried, eliminating the RTx-Statistics-0.1.8 folder and
copying the files by hand, so all the files in:
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/html
Ended up in:
/usr/local/share/request-tracker3.4/html
And all the files in:
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/inc
Ended up in:
/usr/local/share/request-tracker3.4/inc

This didn’t work, but I was able to access the statistics stuff via:
http://localhost/rt/RTx/Statistics (this works) (which makes sense
with the folder hierarchy
/usr/local/share/request-tracker3.4/html/RTx/Statistics/

But then when I click on any of the links, it takes me to
http://localhost/rt/RTx/CallsQueueDay/index.html and I get an error.
But, I can change it to:
http://localhost/rt/RTx/Statistics/CallsQueueDay/index.html (this
works).

BUT, there is no menu entry anywhere.

Anyway, I bet I’m probably overlooking something stupid somewhere in
the
docs somewhere. I really have tried to work through this on my own,
and
I appreciate your help. Hopefully, I have provided enough information.

If not, please let me know what else you need.

On another note, I’m not sure if I am clearing out the Mason Cache
correctly. The only thing I could figure out (after extensive
googling)
is deleting all the files in this:
/var/cache/request-tracker3.4/mason_data/obj
It seems like all the other cache folders were empty.

Thanks very much!
-Austin

-----Original Message-----
From: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Thursday, January 05, 2006 8:31 PM
To: Bill; Newman, Austin
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Yep, this is the correct procedure, since (and including) version
0.1.6.
If there’s place in the README (or elsewhere) that this needs to be
made
more clear, please let me know.

Thanks,
Kelly

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Bill
Sent: Thursday, January 05, 2006 2:03 PM
To: Newman, Austin
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RE: RTx Statistics

It’s incredibly simple really. Download the latest archive from the
wiki …

Uncompress it somewhere outside of rt

go into the resultant directory

copy all the directories there to

/share

Stop apache
Clear the mason cache
Restart apache

Hopefully this works for you… I did a bunch of other stuff with it
trying to get it working (like the make and stuff). If this does not
work for you, let me know

On Thu, 5 Jan 2006 11:22:04 -0500
"Newman, Austin" anewman@gowithips.com spake:

Bill:

I’m wondering if you could post what you found regarding the
installation of the RTx Statistics package. I struggled all day
yesterday trying to get it to work. I can type the URL in manually,
and
it semi-works but there is no menu item for it.

I don’t know if it is relevant, but I am using Ubuntu Breezy Badger
5.10. I have tried to follow the Debian instructions for the
install…No go.

And don’t be sorry for posting…I was psyched to find your
post…Someone having the same exact problem as me! I did
everything

you tried: perl Makefile.PL, make, make test, make install, restart
apache, etc., etc…So please, what is the secret?

Any information you can provide to me would be greatly appreciated.

Thanks,
Austin

Message: 9
Date: Thu, 5 Jan 2006 00:29:42 -0500
From: Bill Bill@explosivo.com
Subject: [rt-users] Re: RTx Statistics <- ahhhh
To: rt-users@lists.bestpractical.com
Message-ID: 20060105002942.d6dd0d05.Bill@explosivo.com
Content-Type: text/plain; charset=US-ASCII

Okay, I found the source of confusion… the readme included with
the

latest release says:

Untar this archive into:
/share

Which produces

/share/RTx-Statistics-0.1.8/html , …/lib, etc,
etc…

I assume when the readme was written, html, inc and lib were at the
top
of the archive file.

Sorry for the noise, but since I’ve never dealt with adding in
extensions you can understand my confusion - luckly I stumbled
across
a

change notice for it that showed a full path to one of the files.

Sorry

On Thu, 5 Jan 2006 00:21:58 -0500
Bill Bill@explosivo.com spake:

Hello

Can someone shed some light on exactly how I should install the
RTx

Statistics package?

I’ve tried the instructions of just untarring it into
the /var/www/rt3/share directory
(giving me: /var/www/rt3/share/RTx-Statistics-0.1.8 )

I’ve also tried the perl makefiles, make and make install which
threw

some stuff about and installed files into my /var/www/rt3 tree…

I’ve restarted apache, cleaned the mason cache and all.

Nothing, nada, not a thing.

Can anyone tell me how they got this thing working? Where should
I

see it in the RT screens?

Any help would be appreciated!!!

Bill


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media
at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston
and

San Francisco - Find out more at
http://bestpractical.com/services/training.html

Bill Chmura
Director of Internet Technology
Explosivo ITG
Wolcott, CT

p: 860.621.8693
e: bill@Explosivo.com
w. http://www.explosivo.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at

http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

-----Original Message-----
From: Newman, Austin [mailto:anewman@gowithips.com]
Sent: Thursday, January 12, 2006 10:20 AM
To: Kelly F. Hickel
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Kelly:

I appreciate your continued support. I’ll try to be as verbose as
possible. I suspect the issue I see, has something to do with
directory
structure, but we’ll see.

Okay. I type:

Http://localhost/rt

And am presented with the login screen. After logging in the address
bar
changes to:

http://localhost/rt/index.html and I am presented with the RT Home
Page.

To access statistics, I now type:
[Kelly F. Hickel] So, the blue navigation list at the left doesn’t have
an entry for RTX-Statistics?

http://helpdesk/rt/RTx/Statistics and I am presented with the “RT
Statistics” page. Now, I will select the first option, “Tickets per
day
per Queue”. The URL changes to:
http://helpdesk/rt/RTx/CallsQueueDay/index.html and I receive an error
in the web browser:
[Kelly F. Hickel] OK, well this seems wrong. The file
RTx/Statistics/index.html specifies the href link as
"CallsQueueDay/index.html", so the path should be
http://helpdesk/rt/RTx/Statistics/CallsQueueDay/index.html.

I don’t know that much about mason, and I have no idea why the generated
reference is wrong.

error: could not find component for initial path
’/RTx/CallsQueueDay/index.html’ (component roots are:
’/usr/local/share/request-tracker3.4/html’,
’/usr/share/request-tracker3.4/html’)
context:

199: $self->{out_method} = sub { $$bufref .= $_[0] };
200: }
201: $self->{use_internal_component_caches} =
202: $self->{interp}->use_internal_component_caches;
203: $self->_initialize;
204:
205: return $self;
206: }
207:

code stack: /usr/share/perl5/HTML/Mason/Request.pm:203
/usr/share/perl5/Class/Container.pm:265
/usr/share/perl5/Class/Container.pm:343
/usr/share/perl5/HTML/Mason/Interp.pm:328
/usr/share/perl5/HTML/Mason/Interp.pm:322
/usr/share/perl5/HTML/Mason/CGIHandler.pm:89
/usr/share/perl5/HTML/Mason/CGIHandler.pm:72
/usr/share/request-tracker3.4/libexec/mason_handler.fcgi:76
raw error

If I change the URL to:
http://helpdesk/rt/RTx/Statistics/CallsQueueDay/index.html
Everything works okay, and the page is totally functional.

The behavior is the same with all the other functions on the RT
Statistics page. I must always put “Statistics” into the URL in order
to
access the correct page.

I have looked at Apache Error logs, and there is nothing exciting
going
on in there. I checked /var/log/request-tracker3.4 (my apache logs are
in /var/log/apache2), so I am going to assume I am looking in the
right
place. Anyway, the /var/log/request-tracker3.4 directory was empty. If
you need more log infoormation, could you tell me where else to look?

Thanks a bunch,

Austin

-----Original Message-----
From: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Wednesday, January 11, 2006 7:58 PM
To: Newman, Austin; Bill
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Hmm, I thought that someone on the list had tested RTx installs with
debian. Unfortunately, I don’t really know anything about it except
that the files aren’t where I think they are, but I thought that RTx
was
supposed to deal with that. The reason it didn’t print out where it
had
copied the files to is because the files were already up to date.

What’s the actual error that you get (and any messages to the httpd
error log, or the RT error log) when you invoke the page via direct
URL?

-Kelly

-----Original Message-----
From: Newman, Austin [mailto:anewman@gowithips.com]
Sent: Wednesday, January 11, 2006 4:24 PM
To: Kelly F. Hickel; Bill
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Kelly:

Thanks for the fast response! Unfortunately, using the make file did
not
work. I mean the make file and everything worked, but the statistics
package is not working within RT.

anewman@localhost:~/Desktop/RTx-Statistics-0.1.8$ sudo perl
Makefile.PL

Cannot find the location of RT.pm that defines $RT::LocalPath in: inc
/etc/perl /usr/local/lib/perl/5.8.7 /usr/local/share/perl/5.8.7
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8
/usr/local/lib/site_perl . /opt/rt3/lib /opt/lib/rt3 /opt/lib
/usr/local/rt3/lib /usr/local/lib/rt3 /usr/local/lib /home/rt3/lib
/home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/lib
/sw/lib/rt3 /sw/lib

(I typed the following path in!)-------
|

Path to your RT.pm: /usr/share/request-tracker3.4/lib

Using RT configurations from /usr/share/request-tracker3.4/lib/RT.pm:
./html => /usr/share/request-tracker3.4/html
./lib => /usr/local/share/request-tracker3.4/lib
kfh: in RTx.pm sub RTx
Checking if your kit is complete…
Looks good
Writing Makefile for RTx::Statistics

anewman@localhost:~/Desktop/RTx-Statistics-0.1.8$ sudo make
cp lib/RTx/Statistics.pm blib/lib/RTx/Statistics.pm

anewman@localhost:~/Desktop/RTx-Statistics-0.1.8$ sudo make install
Writing
/usr/local/share/request-tracker3.4/lib/auto/RTx/Statistics/.packlist
Appending installation info to
/usr/local/share/request-tracker3.4/lib/perllocal.pod

(The first installation, it showed me which files it copied and where
they were copied to. I wish I had that information for you, but I
don’t!)

And same thing as before with the URLS. If I try:
http://localhost/rt/RTx/Statistics

It works, but it is still broken like I described below.

Do you have any other suggestions? I wonder if I have a parameter
somewhere in the configuration files that isn’t quite right?

Thanks very much,

Austin

-----Original Message-----
From: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Wednesday, January 11, 2006 3:10 PM
To: Newman, Austin; Bill
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Austin,
Yep, you’re wrong, but it’s not your fault, as I never purged
the old instructions from the README. Here’s the new/correct
instructions… New Installations: Untar this distribution somewhere
outside of your RT install, run “perl Makefile.PL” followed by "make"
and “make install”.

Sorry about that…

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: Newman, Austin [mailto:anewman@gowithips.com]
Sent: Wednesday, January 11, 2006 1:53 PM
To: Kelly F. Hickel; Bill
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Hello Bill and Kelly:

I’m sorry, but I’m still not getting it. Let me provide you with
some

more information.
O/S: Ubuntu 5.10 (Breezy Badger)
Request Tracker 3.4.2
Apache 2.0.54
Mod_fastcgi 2.4.2
Perl 5.8.7

Ubuntu is based on Debian, so I always follow instructions for
Debian.

Information in README file RTx-Statistics-0.1.8.tar.gz for Debian
is:

"
Just put the contents of this archive into

/usr/local/share/request-tracker3/
"

In my Ubunru installation, I have

/usr/local/share/request-tracker3.4/

Which is where I put it. So now I have:

/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/html
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/inc
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/lib
And so on and so forth. Now, this didn’t look right to me, and it
didn’t
work. So I tried, eliminating the RTx-Statistics-0.1.8 folder and
copying the files by hand, so all the files in:
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/html
Ended up in:
/usr/local/share/request-tracker3.4/html
And all the files in:
/usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/inc
Ended up in:
/usr/local/share/request-tracker3.4/inc

This didn’t work, but I was able to access the statistics stuff via:
http://localhost/rt/RTx/Statistics (this works) (which makes sense
with the folder hierarchy
/usr/local/share/request-tracker3.4/html/RTx/Statistics/

But then when I click on any of the links, it takes me to
http://localhost/rt/RTx/CallsQueueDay/index.html and I get an error.
But, I can change it to:
http://localhost/rt/RTx/Statistics/CallsQueueDay/index.html (this
works).

BUT, there is no menu entry anywhere.

Anyway, I bet I’m probably overlooking something stupid somewhere in
the
docs somewhere. I really have tried to work through this on my own,
and
I appreciate your help. Hopefully, I have provided enough
information.

If not, please let me know what else you need.

On another note, I’m not sure if I am clearing out the Mason Cache
correctly. The only thing I could figure out (after extensive
googling)
is deleting all the files in this:
/var/cache/request-tracker3.4/mason_data/obj
It seems like all the other cache folders were empty.

Thanks very much!
-Austin

-----Original Message-----
From: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Thursday, January 05, 2006 8:31 PM
To: Bill; Newman, Austin
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics

Yep, this is the correct procedure, since (and including) version
0.1.6.
If there’s place in the README (or elsewhere) that this needs to be
made
more clear, please let me know.

Thanks,
Kelly

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Bill
Sent: Thursday, January 05, 2006 2:03 PM
To: Newman, Austin
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RE: RTx Statistics

It’s incredibly simple really. Download the latest archive from the
wiki …

Uncompress it somewhere outside of rt

go into the resultant directory

copy all the directories there to

/share

Stop apache
Clear the mason cache
Restart apache

Hopefully this works for you… I did a bunch of other stuff with it
trying to get it working (like the make and stuff). If this does
not

work for you, let me know

On Thu, 5 Jan 2006 11:22:04 -0500
"Newman, Austin" anewman@gowithips.com spake:

Bill:

I’m wondering if you could post what you found regarding the
installation of the RTx Statistics package. I struggled all day
yesterday trying to get it to work. I can type the URL in
manually,

and

it semi-works but there is no menu item for it.

I don’t know if it is relevant, but I am using Ubuntu Breezy
Badger

5.10. I have tried to follow the Debian instructions for the
install…No go.

And don’t be sorry for posting…I was psyched to find your
post…Someone having the same exact problem as me! I did
everything

you tried: perl Makefile.PL, make, make test, make install,
restart

apache, etc., etc…So please, what is the secret?

Any information you can provide to me would be greatly
appreciated.

Thanks,
Austin

Message: 9
Date: Thu, 5 Jan 2006 00:29:42 -0500
From: Bill Bill@explosivo.com
Subject: [rt-users] Re: RTx Statistics <- ahhhh
To: rt-users@lists.bestpractical.com
Message-ID: 20060105002942.d6dd0d05.Bill@explosivo.com
Content-Type: text/plain; charset=US-ASCII

Okay, I found the source of confusion… the readme included with
the

latest release says:

Untar this archive into:
/share

Which produces

/share/RTx-Statistics-0.1.8/html , …/lib, etc,
etc…

I assume when the readme was written, html, inc and lib were at
the

top

of the archive file.

Sorry for the noise, but since I’ve never dealt with adding in
extensions you can understand my confusion - luckly I stumbled
across
a

change notice for it that showed a full path to one of the files.

Sorry

On Thu, 5 Jan 2006 00:21:58 -0500
Bill Bill@explosivo.com spake:

Hello

Can someone shed some light on exactly how I should install the
RTx

Statistics package?

I’ve tried the instructions of just untarring it into
the /var/www/rt3/share directory
(giving me: /var/www/rt3/share/RTx-Statistics-0.1.8 )

I’ve also tried the perl makefiles, make and make install which
threw

some stuff about and installed files into my /var/www/rt3
tree…

I’ve restarted apache, cleaned the mason cache and all.

Nothing, nada, not a thing.

Can anyone tell me how they got this thing working? Where
should
I

see it in the RT screens?

Any help would be appreciated!!!

Bill


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Bill Chmura
Director of Internet Technology
Explosivo ITG
Wolcott, CT

p: 860.621.8693
e: bill@Explosivo.com
w. http://www.explosivo.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media
at

http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston
and