RTx::Statistics v1.8 - Tickets per day

Message: 6
Date: Wed, 25 Jan 2006 10:11:22 -0000
From: Steven Platt Steven.Platt@HPA.org.uk
Subject: RE: [rt-users] RTx::Statistics v1.8 - Tickets per day
inmultipleq ueues shows a ll tickets created since inception
To: “‘Kelly F. Hickel’” kfh@mqsoftware.com,
rt-users@lists.bestpractical.com
Message-ID:
FA47DE603DEA244FBD10EE3F852A88A3DF13A7@WILBUR.phls.org.uk
Content-Type: text/plain; charset=“us-ascii”

Kelly,

Thanks for the advice but I’m afraid it doesn’t solve the problem.

Here’s a bit more info … when /CallsMultiQueue/index.html is first
displayed it shows the correct ticket figures, but updating the page in any
way (changing status, queue, date range) gives the error. Updates take
effect so all queues are seen, different date ranges shown, etc… but the
number of tickets for each date under a particular queue is the same and
it’s the total number of tickets created in that queue since RT began.

I looked into Statistics.pm and found the lines you mentioned. By tweaking
the initial settings for $Multiqueue variables I can get a basic report
although it’d be much nicer to be able to use this properly. I’ve got a
feeling the problem lies with /CallsMultiQueue/index.html rather than
Statistics.pm, but I wouldn’t know where to start looking.

Any thoughts?

Steve
Bioinformatics
Ext 6618


From: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Tuesday,24 January 2006 19:12
To: Kelly F. Hickel; Steven Platt; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx::Statistics v1.8 - Tickets per day
inmultiplequeues shows a ll tickets created since inception

Steve,
I’m not sure if that answered your question, so let me know.
Also, Nick’s changes are already incorporated to v0.1.8…


Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com


From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kelly F.
Hickel
Sent: Tuesday, January 24, 2006 1:09 PM
To: Steven Platt; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx::Statistics v1.8 - Tickets per day
inmultiplequeues shows a ll tickets created since inception

Steve,
The way it’s supposed to work is you modify this statement
"$MultiQueueMaxRows = 10;" in /opt/rt3/local/lib/RTx/Statistics.pm to be the
number of days you want the chart to show by default. For CallsQueueDay, you
change this one: “$PerDayMaxRows = 10;”.

Hi Steve,

I will start looking at our source code, so see if I can spot a bug.

Thanks

Rik