RTx::Statistics v1.8 - Tickets per day inmultipleq ueues shows a ll tickets created since inception

Kelly,

Thanks for the advice but I’m afraid it doesn’t solve the problem.

Here’s a bit more info … when /CallsMultiQueue/index.html is first
displayed it shows the correct ticket figures, but updating the page in any
way (changing status, queue, date range) gives the error. Updates take
effect so all queues are seen, different date ranges shown, etc… but the
number of tickets for each date under a particular queue is the same and
it’s the total number of tickets created in that queue since RT began.

I looked into Statistics.pm and found the lines you mentioned. By tweaking
the initial settings for $Multiqueue variables I can get a basic report
although it’d be much nicer to be able to use this properly. I’ve got a
feeling the problem lies with /CallsMultiQueue/index.html rather than
Statistics.pm, but I wouldn’t know where to start looking.

Any thoughts?

Steve
Bioinformatics
Ext 6618From: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Tuesday,24 January 2006 19:12
To: Kelly F. Hickel; Steven Platt; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx::Statistics v1.8 - Tickets per day
inmultiplequeues shows a ll tickets created since inception

Steve,
I’m not sure if that answered your question, so let me know.
Also, Nick’s changes are already incorporated to v0.1.8…

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kelly F.
Hickel
Sent: Tuesday, January 24, 2006 1:09 PM
To: Steven Platt; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx::Statistics v1.8 - Tickets per day
inmultiplequeues shows a ll tickets created since inception

Steve,
The way it’s supposed to work is you modify this statement
"$MultiQueueMaxRows = 10;" in /opt/rt3/local/lib/RTx/Statistics.pm to be the
number of days you want the chart to show by default. For CallsQueueDay, you
change this one: “$PerDayMaxRows = 10;”.

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Steven Platt
Sent: Tuesday, January 24, 2006 11:18 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RTx::Statistics v1.8 - Tickets per day in multiplequeues
shows a ll tickets created since inception

Request Trackers,

I’ve just upgraded to RTx::Statistics v1.8. It looks great and works fine,
apart from one niggle…

When I view ‘Tickets per day in Multiple Queues by status’ every day in the
range reports the number of tickets created in that queue since RT was
enabled. This happens for single & multi-queue queries, regardless of the
query status. Here’s an example of the header accompanying a dodgy result
set “
<http://www.hpa-bioinfosupport.org.uk/RTx/Statistics/OpenStalled/index.html?
queues=Bioinformatics&sDay=14&sMonth=0&sYear=2006&eDay=24&eMonth=0&eYear=200
6&weekends=1> Tickets with Status ARRAY(0x9b45f2c) in Bioinformatics, per
day from Sat Jan 14 2006 through Tue Jan 24 2006”

I’ve looked over the Wiki & searched the mailing list archives and the best
suggestion came from Nick
(http://www…gossamer-threads.com/lists/rt/users/51586
http://www.gossamer-threads.com/lists/rt/users/51586 ). Unfortunately this
fixes Statistics v1.7 and all the changes appear to be implemented in v1.8
/CallsMultiQueue/index.html.

We’re running RT v3.4.2 (not looking to upgrade just yet), Perl v5.8.6,
Mason 1.18 & Apache 1.3 on Redhat 1.7.

Any help or pointers gratefully received.

Thanks

Steve

Steve Platt
Bioinformatics Support Co-ordinator
Bioinformatics Unit: Statistics, Modelling & Bioinformatics Department
Center for Infections
Health Protection Agency
61 Colindale Avenue
London
UK
NW9 5EQ
http://www.hpa.org.uk/srmd/bioinformatics/index.htm
http://www.hpa.org.uk/srmd/bioinformatics/index.htm

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