RTx-Statistics Permissions Question

RT Users
1

I have other groups in the company that want to use the RTx-Statistics
package. I have it all set up and my group has access to it, but other
groups don’t. What permissions do they need to be able to use it?

Thanks,
Jason Hane

Systems Administrator
GSI Commerce Solutions, Inc.

2

Check Statistics.pm, if the line below is set to 1 instead of the
default of zero, then users must have the ShowConfigTab right.

Set to one to prevent users without the ShowConfigTab right from

seeing Statistics

$RestrictAccess = 0;

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.comFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jason
Hane
Sent: Monday, April 17, 2006 10:37 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RTx-Statistics Permissions Question

I have other groups in the company that want to use the RTx-Statistics
package. I have it all set up and my group has access to it, but other
groups don’t. What permissions do they need to be able to use it?

Thanks,

Jason Hane

Systems Administrator

GSI Commerce Solutions, Inc.

3

Great! Thank you.From: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Monday, April 17, 2006 2:45 PM
To: Jason Hane; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx-Statistics Permissions Question

Check Statistics.pm, if the line below is set to 1 instead of the
default of zero, then users must have the ShowConfigTab right.

Set to one to prevent users without the ShowConfigTab right from

seeing Statistics

$RestrictAccess = 0;

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jason
Hane
Sent: Monday, April 17, 2006 10:37 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RTx-Statistics Permissions Question

I have other groups in the company that want to use the RTx-Statistics
package. I have it all set up and my group has access to it, but other
groups don’t. What permissions do they need to be able to use it?

Thanks,

Jason Hane

Systems Administrator

GSI Commerce Solutions, Inc.