RTx Shredder

RT Users
1

Hi.

I tried installing RTx::Shredder on my RT box.
I’m running RT 3.4.5 (and mysql 4.0.18).

I did all the stuff that was in the README,
Then RTx::Shredder was installed in /usr/local/rt3/html instead of
/usr/local/rt3/local/html or /usr/local/rt3/share/html, so I manually
copied the 2 directories: ‘Callbacks’ and ‘Admin’ into
/usr/local/rt3/local/html

No Joy :frowning:

Then I copied ‘Callbacks’ into /usr/local/rt3/share/html and
’Admin/Tools/Shredder’ into /usr/local/rt3/share/html/Admin/Tools

Still No Joy :frowning:

What am I missing here (libraries)?

Thanks.
Kind regards.

Luke

2

Hi.

Solved this.
Kind regards.
Luke.

Luke Vanderfluit wrote:

Hi.

I tried installing RTx::Shredder on my RT box.
I’m running RT 3.4.5 (and mysql 4.0.18).

I did all the stuff that was in the README,
Then RTx::Shredder was installed in /usr/local/rt3/html instead of
/usr/local/rt3/local/html or /usr/local/rt3/share/html, so I manually
copied the 2 directories: ‘Callbacks’ and ‘Admin’ into
/usr/local/rt3/local/html

No Joy :frowning:

Then I copied ‘Callbacks’ into /usr/local/rt3/share/html and
‘Admin/Tools/Shredder’ into /usr/local/rt3/share/html/Admin/Tools

Still No Joy :frowning:

What am I missing here (libraries)?

Thanks.
Kind regards.

Luke

3

Hi Ruslan.

Ruslan Zakirov wrote:

Luke, did you use RTHOME or PREFIX environment variable to define RT path?

RTHOME certainly placed the files in the correct directories, but I
found out I had been using a separate RT installation that was on a
different path.
I have 2 installations of RT on this box. One is installed by Blastwave,
put in /opt/csw/rt3.
Unfortunately I had forgotten to change the settings in my httpd.conf
before I posted to the group.
My apologies for the inconvenience.

Kind regards.
Luke.>On 2/24/06, Luke Vanderfluit lvanderf@internode.com.au wrote:

Hi.

Solved this.
Kind regards.
Luke.

Luke Vanderfluit wrote:

Hi.

I tried installing RTx::Shredder on my RT box.
I’m running RT 3.4.5 (and mysql 4.0.18).

I did all the stuff that was in the README,
Then RTx::Shredder was installed in /usr/local/rt3/html instead of
/usr/local/rt3/local/html or /usr/local/rt3/share/html, so I manually
copied the 2 directories: ‘Callbacks’ and ‘Admin’ into
/usr/local/rt3/local/html

No Joy :frowning:

Then I copied ‘Callbacks’ into /usr/local/rt3/share/html and
‘Admin/Tools/Shredder’ into /usr/local/rt3/share/html/Admin/Tools

Still No Joy :frowning:

What am I missing here (libraries)?

Thanks.
Kind regards.

–
Luke

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html

–
Best regards, Ruslan.

Luke