RTx::Shredder & RTx::RightsMatrix Tools Question

Gentle greetings,

I have installed these two tools (and can’t wait to use them!), but they
are not showing up under System Tools in the web interface. Am I missing
something simple?

Apache (and MySQL) were stopped and restarted after the install. We are
using a non-default location for RT and its related apps, but everything
for these tools seems to have landed in the right place.

Config info:
PREFIX=/rt/apps/rt/rt-3.4.4
Red Hat Enterprise Linux AS release 3 (Taroon Update 5)
Old RT 3.0.0 database dumped from MySQL 4.0.12,
sourced in MySQL 4.1.12,
and upgraded with RT 3.4.4 upgrade scripts,
seems complete and functional
Apache 1.3.33, mod_ssl 2.8.22-1.3.33, mod_perl 1.29, dynamic
Perl v5.8.6 i686-linux
HTML::Mason 1.3101
DBIx::SearchBuilder 1.35

Thanks in advance,
Jennifer

http://search.cpan.org/~ruz/RTx-Shredder-0.02_02/lib/RTx/Shredder.pm#Web_based_interface(WebUI)
I only can add that you should have SuperUser right to use it.On 11/29/05, Jennifer I. Moore jim1@cornell.edu wrote:

Gentle greetings,

I have installed these two tools (and can’t wait to use them!), but they
are not showing up under System Tools in the web interface. Am I missing
something simple?

Apache (and MySQL) were stopped and restarted after the install. We are
using a non-default location for RT and its related apps, but everything
for these tools seems to have landed in the right place.

Config info:
PREFIX=/rt/apps/rt/rt-3.4.4
Red Hat Enterprise Linux AS release 3 (Taroon Update 5)
Old RT 3.0.0 database dumped from MySQL 4.0.12,
sourced in MySQL 4.1.12,
and upgraded with RT 3.4.4 upgrade scripts,
seems complete and functional
Apache 1.3.33, mod_ssl 2.8.22-1.3.33, mod_perl 1.29, dynamic
Perl v5.8.6 i686-linux
HTML::Mason 1.3101
DBIx::SearchBuilder 1.35

Thanks in advance,
Jennifer


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html

Best regards, Ruslan.

Gentle greetings,

I have installed these two tools (and can’t wait to use them!), but they
are not showing up under System Tools in the web interface. Am I missing
something simple?

Apache (and MySQL) were stopped and restarted after the install. We are
using a non-default location for RT and its related apps, but everything
for these tools seems to have landed in the right place.

Try upgrading Mason?

Gentle greetings,

I have installed these two tools (and can’t wait to use them!), but they
are not showing up under System Tools in the web interface. Am I missing
something simple?

Apache (and MySQL) were stopped and restarted after the install. We are
using a non-default location for RT and its related apps, but everything
for these tools seems to have landed in the right place.

Config info:
PREFIX=/rt/apps/rt/rt-3.4.4
Red Hat Enterprise Linux AS release 3 (Taroon Update 5)
Old RT 3.0.0 database dumped from MySQL 4.0.12,
sourced in MySQL 4.1.12,
and upgraded with RT 3.4.4 upgrade scripts,
seems complete and functional
Apache 1.3.33, mod_ssl 2.8.22-1.3.33, mod_perl 1.29, dynamic
Perl v5.8.6 i686-linux
HTML::Mason 1.3101
DBIx::SearchBuilder 1.35

Nevermind about Mason. I know I have seen this before. Your
callbacks are not working. Hmmm…

At 11/29/2005 11:41 PM, you wrote:

http://search.cpan.org/~ruz/RTx-Shredder-0.02_02/lib/RTx/Shredder.pm#Web_based_interface(WebUI)
I only can add that you should have SuperUser right to use it.

Hi Ruslan,

Thank you for the reply, and the reference.

Is there an additional install step to get Shredder’s WebUI integrated with
RT’s WebUI? Or should this happen automatically? (Sorry, novice questions
I’m sure.) Shredder is not currently showing up under Configuration->Tools.

I gave it a try from the command line, and received the errors included
below. I also checked the version of Locale::Maketext as follows:

sudo perl -MLocale::Maketext -e 'print $Locale::Maketext::VERSION’
1.10

Thank you in advance for your assistance,
Jennifer

Results of using Shredder CLI:

pwd
/rt/apps/rt/rt-3.4.4/sbin
ll
total 56K
-rwxr-xr-x 1 root root 5.0K Nov 4 14:51 rt-dump-database*
-rwxr-xr-x 1 root root 20K Nov 4 14:51 rt-setup-database*
-rwxr-xr-x 1 root root 8.5K Nov 4 14:51 rt-test-dependencies*
-r-xr-xr-x 1 root root 4.1K Nov 28 14:28 rtx-shredder*
-r-xr-xr-x 1 root root 1.8K Nov 28 14:28 rtx-validator*
sudo ./rtx-shredder --plugin list
Password:
Locale::Maketext version 1.04 required–this is only version 1.03 at
/rt/apps/rt/rt-3.4.4/lib/RT/I18N.pm line 56.
BEGIN failed–compilation aborted at /rt/apps/rt/rt-3.4.4/lib/RT/I18N.pm
line 56.
Compilation failed in require at /rt/apps/rt/rt-3.4.4/lib/RT.pm line 48.
BEGIN failed–compilation aborted at /rt/apps/rt/rt-3.4.4/lib/RT.pm line 48.
Compilation failed in require at /rt/apps/rt/rt-3.4.4/lib/RTx/Shredder.pm
line 118.
BEGIN failed–compilation aborted at
/rt/apps/rt/rt-3.4.4/lib/RTx/Shredder.pm line 118.
Compilation failed in require at ./rtx-shredder line 69.
BEGIN failed–compilation aborted at ./rtx-shredder line 69.

Hi Todd,

Thank you for the reply. Neverminding Mason as instructed. :slight_smile:

I’m still learning, so callbacks are a bit over my head yet. Is there some
additional information I can provide that would be helpful?

Thanks in advance for your help,
Jennifer

At 11/30/2005 12:27 AM, you wrote:>On Tue, Nov 29, 2005 at 11:45:12AM -0500, Jennifer I. Moore wrote:

Gentle greetings,

I have installed these two tools (and can’t wait to use them!), but they
are not showing up under System Tools in the web interface. Am I missing
something simple?

Apache (and MySQL) were stopped and restarted after the install. We are
using a non-default location for RT and its related apps, but everything
for these tools seems to have landed in the right place.

Config info:
PREFIX=/rt/apps/rt/rt-3.4.4
Red Hat Enterprise Linux AS release 3 (Taroon Update 5)
Old RT 3.0.0 database dumped from MySQL 4.0.12,
sourced in MySQL 4.1.12,
and upgraded with RT 3.4.4 upgrade scripts,
seems complete and functional
Apache 1.3.33, mod_ssl 2.8.22-1.3.33, mod_perl 1.29, dynamic
Perl v5.8.6 i686-linux
HTML::Mason 1.3101
DBIx::SearchBuilder 1.35

Nevermind about Mason. I know I have seen this before. Your
callbacks are not working. Hmmm…

Do you see Shredder tab at all in the web interface?On 11/30/05, Ruslan Zakirov ruslan.zakirov@gmail.com wrote:

http://search.cpan.org/~ruz/RTx-Shredder-0.02_02/lib/RTx/Shredder.pm#Web_based_interface(WebUI)
I only can add that you should have SuperUser right to use it.

On 11/29/05, Jennifer I. Moore jim1@cornell.edu wrote:

Gentle greetings,

I have installed these two tools (and can’t wait to use them!), but they
are not showing up under System Tools in the web interface. Am I missing
something simple?

Apache (and MySQL) were stopped and restarted after the install. We are
using a non-default location for RT and its related apps, but everything
for these tools seems to have landed in the right place.

Config info:
PREFIX=/rt/apps/rt/rt-3.4.4
Red Hat Enterprise Linux AS release 3 (Taroon Update 5)
Old RT 3.0.0 database dumped from MySQL 4.0.12,
sourced in MySQL 4.1.12,
and upgraded with RT 3.4.4 upgrade scripts,
seems complete and functional
Apache 1.3.33, mod_ssl 2.8.22-1.3.33, mod_perl 1.29, dynamic
Perl v5.8.6 i686-linux
HTML::Mason 1.3101
DBIx::SearchBuilder 1.35

Thanks in advance,
Jennifer


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html


Best regards, Ruslan.

Best regards, Ruslan.

Ok, Jennifer, do you have two perl versions installed?
If yes then hack first line in the rtx-shredder script or run it with
next command:

$ sudo /path/to/perl/for/rt rtx-shredder --bla-bla…On 11/30/05, Jennifer I. Moore jim1@cornell.edu wrote:

At 11/29/2005 11:41 PM, you wrote:

http://search.cpan.org/~ruz/RTx-Shredder-0.02_02/lib/RTx/Shredder.pm#Web_based_interface(WebUI)
I only can add that you should have SuperUser right to use it.

Hi Ruslan,

Thank you for the reply, and the reference.

Is there an additional install step to get Shredder’s WebUI integrated with
RT’s WebUI? Or should this happen automatically? (Sorry, novice questions
I’m sure.) Shredder is not currently showing up under Configuration->Tools.

I gave it a try from the command line, and received the errors included
below. I also checked the version of Locale::Maketext as follows:

sudo perl -MLocale::Maketext -e 'print $Locale::Maketext::VERSION’
1.10

Thank you in advance for your assistance,
Jennifer

Results of using Shredder CLI:

pwd
/rt/apps/rt/rt-3.4.4/sbin
ll
total 56K
-rwxr-xr-x 1 root root 5.0K Nov 4 14:51 rt-dump-database*
-rwxr-xr-x 1 root root 20K Nov 4 14:51 rt-setup-database*
-rwxr-xr-x 1 root root 8.5K Nov 4 14:51 rt-test-dependencies*
-r-xr-xr-x 1 root root 4.1K Nov 28 14:28 rtx-shredder*
-r-xr-xr-x 1 root root 1.8K Nov 28 14:28 rtx-validator*
sudo ./rtx-shredder --plugin list
Password:
Locale::Maketext version 1.04 required–this is only version 1.03 at
/rt/apps/rt/rt-3.4.4/lib/RT/I18N.pm line 56.
BEGIN failed–compilation aborted at /rt/apps/rt/rt-3.4.4/lib/RT/I18N.pm
line 56.
Compilation failed in require at /rt/apps/rt/rt-3.4.4/lib/RT.pm line 48.
BEGIN failed–compilation aborted at /rt/apps/rt/rt-3.4.4/lib/RT.pm line 48.
Compilation failed in require at /rt/apps/rt/rt-3.4.4/lib/RTx/Shredder.pm
line 118.
BEGIN failed–compilation aborted at
/rt/apps/rt/rt-3.4.4/lib/RTx/Shredder.pm line 118.
Compilation failed in require at ./rtx-shredder line 69.
BEGIN failed–compilation aborted at ./rtx-shredder line 69.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html

Best regards, Ruslan.

Hi Todd,

Thank you for the reply. Neverminding Mason as instructed. :slight_smile:

I’m still learning, so callbacks are a bit over my head yet. Is there some
additional information I can provide that would be helpful?

Thanks in advance for your help,
Jennifer

Where is the file html/Callbacks/AssetTracker/Elements/Tabs/Default
within your RT installation?

-Todd

Hi Ruslan,

Thank you for the screenshot. It confirms that I was looking in the right
place.

But no, Shredder is not appearing in the web interface.

Thank you,
Jennifer

At 11/30/2005 10:17 AM, you wrote: