RT 3.4.1
RTx::Shredder 0.02_02
The install went fine, the web page is now appearing in RT, but if I try
to select status,deleted tickets from the web page (or CLI tools), I get
an empty set of returned results.
For example:
(when there is a single new ticket in the tsube queue)
seisei# /usr/local/rt3/local/sbin/rtx-shredder --plugin
’Tickets=queue,tsube’
Next objects would be deleted:
RT::Ticket-11339 object
Do you want to proceed? [y/N] n
(if I mark the ticket as deleted in RT)
seisei# /usr/local/rt3/local/sbin/rtx-shredder --plugin
’Tickets=queue,tsube;status,deleted’
Objects list is empty, try refine search options
Any ideas?
Thanks,
Graham
Ruslan Zakirov wrote:
RT 3.4.1
RTx::Shredder 0.02_02
The install went fine, the web page is now appearing in RT, but if I try
to select status,deleted tickets from the web page (or CLI tools), I get
an empty set of returned results.
[snip]
Any ideas?
Yes, Shredder is distributed with patch, see the patch description in
perldoc lib/RTx/Shredder.pm
Only newest version of the RT doesn’t require this patch.
Right. OK, now I’m gettting results back.
However, ./html/Callbacks/RTx-Shredder/Elements/Header/Head is not
getting called, and therefore function checkAllObjects() is not being
included in the results page.
Should it be ./html/Callbacks/Shredder… ?
Thanks,
Graham