RTx::Shredder: Plusing returned empty list

RT 3.4.1
RTx::Shredder 0.02_02

The install went fine, the web page is now appearing in RT, but if I try
to select status,deleted tickets from the web page (or CLI tools), I get
an empty set of returned results.

For example:

(when there is a single new ticket in the tsube queue)

seisei# /usr/local/rt3/local/sbin/rtx-shredder --plugin
’Tickets=queue,tsube’
Next objects would be deleted:
RT::Ticket-11339 object
Do you want to proceed? [y/N] n

(if I mark the ticket as deleted in RT)

seisei# /usr/local/rt3/local/sbin/rtx-shredder --plugin
’Tickets=queue,tsube;status,deleted’
Objects list is empty, try refine search options

Any ideas?

Thanks,
Graham

RT 3.4.1
RTx::Shredder 0.02_02

The install went fine, the web page is now appearing in RT, but if I try
to select status,deleted tickets from the web page (or CLI tools), I get
an empty set of returned results.

For example:

(when there is a single new ticket in the tsube queue)

seisei# /usr/local/rt3/local/sbin/rtx-shredder --plugin
’Tickets=queue,tsube’
Next objects would be deleted:
RT::Ticket-11339 object
Do you want to proceed? [y/N] n

(if I mark the ticket as deleted in RT)

seisei# /usr/local/rt3/local/sbin/rtx-shredder --plugin
’Tickets=queue,tsube;status,deleted’
Objects list is empty, try refine search options

Any ideas?
Yes, Shredder is distributed with patch, see the patch description in
perldoc lib/RTx/Shredder.pm
Only newest version of the RT doesn’t require this patch.

Thanks,
Graham


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Best regards, Ruslan.

Ruslan Zakirov wrote:

RT 3.4.1
RTx::Shredder 0.02_02

The install went fine, the web page is now appearing in RT, but if I try
to select status,deleted tickets from the web page (or CLI tools), I get
an empty set of returned results.

[snip]

Any ideas?
Yes, Shredder is distributed with patch, see the patch description in
perldoc lib/RTx/Shredder.pm
Only newest version of the RT doesn’t require this patch.

Right. OK, now I’m gettting results back.

However, ./html/Callbacks/RTx-Shredder/Elements/Header/Head is not
getting called, and therefore function checkAllObjects() is not being
included in the results page.

Should it be ./html/Callbacks/Shredder… ?

Thanks,
Graham

Ruslan Zakirov wrote:

RT 3.4.1
RTx::Shredder 0.02_02

The install went fine, the web page is now appearing in RT, but if I try
to select status,deleted tickets from the web page (or CLI tools), I get
an empty set of returned results.

[snip]

Any ideas?
Yes, Shredder is distributed with patch, see the patch description in
perldoc lib/RTx/Shredder.pm
Only newest version of the RT doesn’t require this patch.

Right. OK, now I’m gettting results back.

However, ./html/Callbacks/RTx-Shredder/Elements/Header/Head is not
getting called, and therefore function checkAllObjects() is not being
included in the results page.

Should it be ./html/Callbacks/Shredder… ?
imho, it should work with /html/Callbacks/*/rt/page. I should check
3.4.1, but with 3.4.4 it works, I’m sure.

Thanks,
Graham


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

Best regards, Ruslan.