Rtx-shredder & Debian official packages?

Hi all,

Anyone have any notes on using Ruslan’s RTx-Shredder and the official
Debian “Sarge” RT packages, i.e. how to get it installed “correctly”, etc.

I have a rather large RT database that needs to be made smaller and have
been using the RT packages on a Debian system.

Tickets in the system back four or five years, and it’s starting to make
MySQL pretty sluggish – we probably don’t need all of this old data.

I’d be willing to work through it. I did see some Debian bugs and then
a retraction a while back about dh-make-perl not being able to build
RTx-Shredder correctly because the perl module looked for user input at
the time. Also since the Debian packages scatter RT around the
filesystem a bit (mostly in /usr/share/request-tracker3), I’m wondering
what the “correct” answer is to the question, “Where is your RT root
directory.”

Thanks for any assistance.

Nate Duehr, nate@natetech.com

Nate Duehr wrote:

Hi all,

Anyone have any notes on using Ruslan’s RTx-Shredder and the official
Debian “Sarge” RT packages, i.e. how to get it installed “correctly”, etc.
Only last RTx-Shredder dev snapshot supports 3.4
New snapshot is going to be with tests and this would help me speed up
development. I’ll release it in one hour.

I have a rather large RT database that needs to be made smaller and have
been using the RT packages on a Debian system.

Tickets in the system back four or five years, and it’s starting to make
MySQL pretty sluggish – we probably don’t need all of this old data.

I’d be willing to work through it. I did see some Debian bugs and then
a retraction a while back about dh-make-perl not being able to build
RTx-Shredder correctly because the perl module looked for user input at
the time. Also since the Debian packages scatter RT around the
filesystem a bit (mostly in /usr/share/request-tracker3), I’m wondering
what the “correct” answer is to the question, "Where is your RT root
directory."
See README to find out how to set up environment vars, then you can try
different values. May be I should clarify docs a little.

Nate Duehr wrote:

Hi all,

Anyone have any notes on using Ruslan’s RTx-Shredder and the official
Debian “Sarge” RT packages, i.e. how to get it installed “correctly”,
etc.

Only last RTx-Shredder dev snapshot supports 3.4
New snapshot is going to be with tests and this would help me speed up
development. I’ll release it in one hour.

Hi Ruslan…

Ah, Debian “Sarge” (the current “stable” release of Debian is RT 3.0.12, not
3.4. I’m not sure what Debian “sid” (the current “unstable” release) has in
it right now.

That may make a difference in your reply.

See README to find out how to set up environment vars, then you can try
different values. May be I should clarify docs a little.

Yeah, I guess I was looking for any of the folks listening to this list who
are the official Debian package maintainers to see if they’ve got notes
somewhere on the useage of your script with the default Debian package
directory structure, etc.

I’ll probably try to play with it this weekend.

Thanks for your time!

Nate Duehr, nate@natetech.com

Nate Duehr wrote:

Nate Duehr wrote:

Hi all,

Anyone have any notes on using Ruslan’s RTx-Shredder and the official
Debian “Sarge” RT packages, i.e. how to get it installed “correctly”,
etc.

Only last RTx-Shredder dev snapshot supports 3.4
New snapshot is going to be with tests and this would help me speed up
development. I’ll release it in one hour.

Hi Ruslan…

Ah, Debian “Sarge” (the current “stable” release of Debian is RT 3.0.12, not
3.4. I’m not sure what Debian “sid” (the current “unstable” release) has in
it right now.
Didn’t know that.

That may make a difference in your reply.
Yeah. Real situation(user requests) shows that more people upgrade to
latest stable branch so I decided drop 3.0 compatibility, skip 3.2(there
was long delay in shredder releases) and jump to 3.4 and greater.

With 3.0 you can use RTx-Shredder up to 0.01_01 version.

Nate Duehr wrote:

Nate Duehr wrote:

Hi all,

[snip]

See README to find out how to set up environment vars, then you can try
different values. May be I should clarify docs a little.

Yeah, I guess I was looking for any of the folks listening to this list who
are the official Debian package maintainers to see if they’ve got notes
somewhere on the useage of your script with the default Debian package
directory structure, etc.

I’ll probably try to play with it this weekend.
Please, send me patch or just instructions about this if you’ll find out
how to do it.

Ah, Debian “Sarge” (the current “stable” release of Debian is RT
3.0.12, not
3.4. I’m not sure what Debian “sid” (the current "unstable"
release) has in
it right now.

Not so – take a look at the request-tracker3.4 package.

–dave
Code Monkey, Best Practical Solutions
David Glasser | glasser@bestpractical.com

David Glasser wrote:> On Jul 14, 2005, at 5:49 AM, Nate Duehr wrote:

Ah, Debian “Sarge” (the current “stable” release of Debian is RT
3.0.12, not
3.4. I’m not sure what Debian “sid” (the current “unstable” release)
has in
it right now.

Not so – take a look at the request-tracker3.4 package.

–dave
Code Monkey, Best Practical Solutions

Ahh… they split the packages, eh?

Hmm… wonder if they made the upgrade smooth or if it’s messy… maybe
I’ll just have to go find out! :wink:

Thanks for the heads-up!

Nate

Hello,
Without using or modifying AdminCc or Cc I would like to create a group
that is notified only when a new ticket is created. I know how to make
the group and I know how to set up the template other than the code to
actually send the email to a group. Can anyone help me with this ? Thank
you.