RTx-From

RT Users
1

I have recently installed the RTx-From extension and have loved the
additional flexibility it offers for Simple Searches. My problem is
that since I am a superuser I did not see that anyone who is not cannot
conduct the search. When I run a Simple Search for From:UserID I get
returned this:

You don’t have permission to access /Admin/Users/From.html on this
server.

I have gone through the Global Rights and tried many different
combinations but I cannot figure out, short of superuser, which right is
used for this search.

Can anyone give me a little help here?

Thanks in advance,

Peter Barton

2

Hi,
I had this plugin installed, but never got it working though! I had it
installed using cpan, then added to @Plugins as:
Set( @Plugins,(qw(RTx::From RTx::Calendar RT::Authen::ExternalAuth
RT::FM …
Then, deleted the mason/data/obj, and restarted the apache, but to no avail!
Attached, is the search criteria I always had.

Did I miss anything?

Cheers,
Hossein RafighiOn 4/7/2011 9:12 AM, Peter Barton wrote:

I have recently installed the RTx-From extension and have loved the
additional flexibility it offers for Simple Searches. My problem is
that since I am a superuser I did not see that anyone who is not cannot
conduct the search. When I run a Simple Search for From:UserID I get
returned this:

You don’t have permission to access /Admin/Users/From.html on this
server.

I have gone through the Global Rights and tried many different
combinations but I cannot figure out, short of superuser, which right is
used for this search.

Can anyone give me a little help here?

Thanks in advance,

–
Peter Barton

_____ _____ _____ _ _ _ _ ____ Hossein Rafighi
|_ || _ \ | || | | || _/ || __|TRIUMF, 4004 Wesbrook Mall
| | | || ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3
| | | _ / | | | _/ || _/ || |Voice: (604) 222-1047
| | | | \ \ | | | || | | || | Fax: (604) 222-1074
|| || _|_| _/ || |||_| Website: http://www.triumf.ca

3

I have recently installed the RTx-From extension and have loved the
additional flexibility it offers for Simple Searches. My problem is
that since I am a superuser I did not see that anyone who is not cannot
conduct the search. When I run a Simple Search for From:UserID I get
returned this:

You don’t have permission to access /Admin/Users/From.html on this
server.

I have gone through the Global Rights and tried many different
combinations but I cannot figure out, short of superuser, which right is
used for this search.

Try ShowConfigTab - my guess is that the extension was written before
we started protecting the Admin directory with an autohandler.

The author is on the list, so he may chime in

-kevin

4

The ShowConfigTab did it. Thanks a bunch!!!

Peter BartonFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Thursday, April 07, 2011 12:22 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RTx-From

I have recently installed the RTx-From extension and have loved the
additional flexibility it offers for Simple Searches. My problem is
that since I am a superuser I did not see that anyone who is not
cannot conduct the search. When I run a Simple Search for
From:UserID I get returned this:

You don’t have permission to access /Admin/Users/From.html on this
server.

I have gone through the Global Rights and tried many different
combinations but I cannot figure out, short of superuser, which right
is used for this search.

Try ShowConfigTab - my guess is that the extension was written before we
started protecting the Admin directory with an autohandler.

The author is on the list, so he may chime in

-kevin

5

I must have read what RTx-From does wrong! Now, looking at:
http://cpansearch.perl.org/src/JPIERCE/RTx-From-0.04/lib/RTx/From.pm
everything make sense.

Sorry for the noise,
Hossein RafighiOn 4/7/2011 9:51 AM, Hossein Rafighi wrote:

Hi,
I had this plugin installed, but never got it working though! I had it
installed using cpan, then added to @Plugins as:
Set( @Plugins,(qw(RTx::From RTx::Calendar RT::Authen::ExternalAuth
RT::FM …
Then, deleted the mason/data/obj, and restarted the apache, but to no
avail!
Attached, is the search criteria I always had.

Did I miss anything?

Cheers,
Hossein Rafighi

On 4/7/2011 9:12 AM, Peter Barton wrote:

I have recently installed the RTx-From extension and have loved the
additional flexibility it offers for Simple Searches. My problem is
that since I am a superuser I did not see that anyone who is not cannot
conduct the search. When I run a Simple Search for From:UserID I get
returned this:

You don’t have permission to access /Admin/Users/From.html on this
server.

I have gone through the Global Rights and tried many different
combinations but I cannot figure out, short of superuser, which right is
used for this search.

Can anyone give me a little help here?

Thanks in advance,

–
Peter Barton

_____ _____ _____ _ _ _ _ ____ Hossein Rafighi
|_ || _ \ | || | | || _/ || __|TRIUMF, 4004 Wesbrook Mall
| | | || ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3
| | | _ / | | | _/ || _/ || |Voice: (604) 222-1047
| | | | \ \ | | | || | | || | Fax: (604) 222-1074
|| || _|_| _/ || |||_| Website: http://www.triumf.ca