RTx-EmailCompletion and RTFM incompatible?

RT Users
1

Sorry for spamming the list a bit tonight, I’m just going through all
the outstanding support requests I have had from the RT users that I
haven’t been able to fix myself.

I have a few extensions installed, but if I install RTx-EmailCompletion
I no longer have RTFM showing in the RT interface. If I disable
RTx-EmailCompletion, RTFM returns. It’s a little odd.

I have been enabling RTx-EmailCompletion in RT_SiteConfig.pm with the
following line:

Set(@Plugins,(qw(RTx::EmailCompletion)));

Is it something I have done wrong, or just missing? RTx-EmailCompletion
does work a treat in 3.8.1 when its installed.

Thanks.

2

Sorry for spamming the list a bit tonight, I’m just going through
all the outstanding support requests I have had from the RT users
that I haven’t been able to fix myself.

I have a few extensions installed, but if I install RTx-
EmailCompletion I no longer have RTFM showing in the RT interface.
If I disable RTx-EmailCompletion, RTFM returns. It’s a little odd.

I have been enabling RTx-EmailCompletion in RT_SiteConfig.pm with
the following line:
Set(@Plugins,(qw(RTx::EmailCompletion)));

Is it something I have done wrong, or just missing? RTx-
EmailCompletion does work a treat in 3.8.1 when its installed.

I just installed RTx-EmailCompletion along with my testing install of
RTFM and everything seems
to work fine.

-kevin

3

I just tried it again.

If I load the RTx-EmailCompletion plugin first, RTFM works, but
RTx-EmailCompletion doesn’t. If RTFM is loaded first, the other doesn’t.
Very odd.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: 20 October 2008 23:43
To: RT Users
Subject: Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?

Sorry for spamming the list a bit tonight, I’m just going through
all the outstanding support requests I have had from the RT users
that I haven’t been able to fix myself.

I have a few extensions installed, but if I install RTx-
EmailCompletion I no longer have RTFM showing in the RT interface.
If I disable RTx-EmailCompletion, RTFM returns. It’s a little odd.

I have been enabling RTx-EmailCompletion in RT_SiteConfig.pm with
the following line:
Set(@Plugins,(qw(RTx::EmailCompletion)));

Is it something I have done wrong, or just missing? RTx-
EmailCompletion does work a treat in 3.8.1 when its installed.

I just installed RTx-EmailCompletion along with my testing install of
RTFM and everything seems
to work fine.

-kevin
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4

If you’ve got changes under local/, you might try moving those
somewhere else temporarily, dumping your mason cache, and checking to
see if the issue continues.On Mon, Oct 20, 2008 at 5:05 PM, Alex Young alexyoung@scoutsolutions.co.uk wrote:

I just tried it again.

If I load the RTx-EmailCompletion plugin first, RTFM works, but
RTx-EmailCompletion doesn’t. If RTFM is loaded first, the other doesn’t.
Very odd.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: 20 October 2008 23:43
To: RT Users
Subject: Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?

On Oct 20, 2008, at 12:38 PM, Alex Young wrote:

Sorry for spamming the list a bit tonight, I’m just going through
all the outstanding support requests I have had from the RT users
that I haven’t been able to fix myself.

I have a few extensions installed, but if I install RTx-
EmailCompletion I no longer have RTFM showing in the RT interface.
If I disable RTx-EmailCompletion, RTFM returns. It’s a little odd.

I have been enabling RTx-EmailCompletion in RT_SiteConfig.pm with
the following line:
Set(@Plugins,(qw(RTx::EmailCompletion)));

Is it something I have done wrong, or just missing? RTx-
EmailCompletion does work a treat in 3.8.1 when its installed.

I just installed RTx-EmailCompletion along with my testing install of
RTFM and everything seems
to work fine.

-kevin

The rt-users Archives

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Commercial support: sales@bestpractical.com

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Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

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Commercial support: sales@bestpractical.com

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Buy a copy at http://rtbook.bestpractical.com

5

I just tried it again.

If I load the RTx-EmailCompletion plugin first, RTFM works, but
RTx-EmailCompletion doesn’t. If RTFM is loaded first, the other
doesn’t.
Very odd.

It works fine here both ways,

Set(@Plugins,(qw(RTx::EmailCompletion RT::FM)));
and the flipped version

Its worth turning on debug logging and seeing if you see the sql
from EmailCompletion and checking what modules are actually
loaded in Configuration → Tools → SystemConfiguration

-kevin

6

Thanks for the help, I finally had time to look into this further. It
was my mistake, I thought each plugin needed its own @Plugin line in the
RT_SiteConfig.pm. Once I put all the plugins in the one line it worked
fine! Not sure why I could get RTFM and ExtAuth working correctly
before, but it’s all working now. Thanks again.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: 21 October 2008 00:47
To: RT Users
Subject: Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?

I just tried it again.

If I load the RTx-EmailCompletion plugin first, RTFM works, but
RTx-EmailCompletion doesn’t. If RTFM is loaded first, the other
doesn’t.
Very odd.

It works fine here both ways,

Set(@Plugins,(qw(RTx::EmailCompletion RT::FM)));
and the flipped version

Its worth turning on debug logging and seeing if you see the sql
from EmailCompletion and checking what modules are actually
loaded in Configuration → Tools → SystemConfiguration

-kevin

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: 20 October 2008 23:43
To: RT Users
Subject: Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?

Sorry for spamming the list a bit tonight, I’m just going through
all the outstanding support requests I have had from the RT users
that I haven’t been able to fix myself.

I have a few extensions installed, but if I install RTx-
EmailCompletion I no longer have RTFM showing in the RT interface.
If I disable RTx-EmailCompletion, RTFM returns. It’s a little odd.

I have been enabling RTx-EmailCompletion in RT_SiteConfig.pm with
the following line:
Set(@Plugins,(qw(RTx::EmailCompletion)));

Is it something I have done wrong, or just missing? RTx-
EmailCompletion does work a treat in 3.8.1 when its installed.

I just installed RTx-EmailCompletion along with my testing install of
RTFM and everything seems
to work fine.

-kevin

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com