RTv4.2.1: Uninitialized value in concatenation in Web.pm

RT Users
1

Recently upgraded to v4.2.1 and the following error is occurring on pretty much every button click when using the interface:

[warning]: Use of uninitialized value in concatenation (.) or string at /opt/rt4/sbin/…/lib/RT/Interface/Web.pm line 1793. (/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:1792)

Any suggestions on where to look? Archive had similar issues with RT-Authen-ExternalAuth, but that seemed to be a different .pm and I also didn’t have the identified config entries.

-Zb

2

A little more information… I setup a little debugging and seems to be related to “[_1] highest priority tickets I own”.

[30856] [Mon Dec 16 22:01:08 2013] [notice]: DEBUG: [_1] highest priority tickets I own (/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:1792)

[30856] [Mon Dec 16 22:01:08 2013] [warning]: Use of uninitialized value in concatenation (.) or string at /opt/rt4/sbin/…/lib/RT/Interface/Web.pm line 1792. (/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:1792)

On 12/16/13, zbigniew00@verizon.net wrote: Recently upgraded to v4.2.1 and the following error is occurring on pretty much every button click when using the interface:

[warning]: Use of uninitialized value in concatenation (.) or string at /opt/rt4/sbin/…/lib/RT/Interface/Web.pm line 1793. (/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:1792)

Any suggestions on where to look? Archive had similar issues with RT-Authen-ExternalAuth, but that seemed to be a different .pm and I also didn’t have the identified config entries.

-Zb

3

I had 3 weird saved queries that the menu builder didn’t like. I tried renaming 573 and 575 and it didn’t help. I removed them and all seems well.

| 573 | SavedSearch | highest priority tickets I own 1 | storable | RT::System | 1 | 12 | 2012-06-13 20:40:55 | 12 | 2012-06-13 20:40:55 |

| 574 | SavedSearch | NULL | storable | RT::System | 1 | 26 | 2012-06-13 20:41:59 | 26 | 2012-06-13 20:41:59 |

| 575 | SavedSearch | highest priority tickets I own 2 | storable | RT::System | 1 | 12 | 2012-06-13 20:55:04 | 12 | 2012-06-13 20:55:07 |

On 12/16/13, zbigniew00@verizon.net wrote: A little more information… I setup a little debugging and seems to be related to “[_1] highest priority tickets I own”.

[30856] [Mon Dec 16 22:01:08 2013] [notice]: DEBUG: [_1] highest priority tickets I own (/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:1792)

[30856] [Mon Dec 16 22:01:08 2013] [warning]: Use of uninitialized value in concatenation (.) or string at /opt/rt4/sbin/…/lib/RT/Interface/Web.pm line 1792. (/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:1792) On 12/16/13, zbigniew00@verizon.net wrote: Recently upgraded to v4.2.1 and the following error is occurring on pretty much every button click when using the interface:

[warning]: Use of uninitialized value in concatenation (.) or string at /opt/rt4/sbin/…/lib/RT/Interface/Web.pm line 1793. (/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:1792)

Any suggestions on where to look? Archive had similar issues with RT-Authen-ExternalAuth, but that seemed to be a different .pm and I also didn’t have the identified config entries.

-Zb