Hi there,
we just started using RT 3.0.10 within several projects and I am quite satisfied with RT’s concepts and robustness.
A thing I am missing though is the ability to generate reports. Let’s say I wanted to communicate a detailed list of feature requests for a product to a person I cannot grant direct access to RT. How do I do this? (I should note that the feature request queue involves a couple of custom fields).
Any help appreciated, thanks, Joerg.
Joerg wrote:
A thing I am missing though is the ability to generate reports. Let’s
say I wanted to communicate a detailed list of feature requests for a
product to a person I cannot grant direct access to RT. How do I do
this? (I should note that the feature request queue involves a couple of
custom fields).
We had a similar need; people wanted Excel overviews of projects which
also involved custom fields (although in our case the people who needed
the overviews did have access).
I made some new templates which operated on search results (and were
linked from the search page) that gave the information in tab-delimited
format.
I’m not very satisfied with the result, however, because it requires the
person to explicitly save the page source.
I haven’t had time to look for a more graceful solution yet. So I’m
also curious about how other people have solved this.
Hi Joerg!
I’ve recently found this on freshmeat:
may this what your are looking for.
gruesse aus hamburg!
sven
Jacobsen, J�rg wrote:
A thing I am missing though is the ability to generate reports.
Take a look at the Buglist
(download.bestpractical.com/pub/rt/contrib/ gone). It’s
a good starting point for learning how to write your own reports.
Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”