RT's custom fields support hierarchies by categorizing values based on the values of another custom field

RT Users
1

I am setting up customized fields in RT to support our aviation company.
I have added 2 customized fields - one is called SITES and the other is
called DEPARTMENTS. What I want to do is have the departments field
values based on what is selected from SITES.

Can anyone provide any suggestions? I am new to RT and was hoping
someone could give me a hand.

2

I am setting up customized fields in RT to support our aviation company. I
have added 2 customized fields – one is called SITES and the other is called
DEPARTMENTS. What I want to do is have the departments field values based
on what is selected from SITES.

Can anyone provide any suggestions? I am new to RT and was hoping someone
could give me a hand.

Open departments custom field in the admin UI and pick sites in “based
on” dropdown. Save changes and assign category for every department.

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Best regards, Ruslan.