Is RT capable of having a web interface where users can submit tickets instead of by email? Is this a native feature or an add-on?
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Is RT capable of having a web interface where users can submit tickets instead of by email? Is this a native feature or an add-on?
Do you Yahoo!?
Free Pop-Up Blocker - Get it now
It’s native in 3.x. You just give users a password, and grant them
access (the default) to RT, and when they log in they get the “Self
Service” interface.