RTIR - Where is RTIR?

RT Users
1

After RTIR installation, Queues and new template had been created, but I don’t see an RTIR heading like RT or RTFM ?
Any ideas ?

In addition are there documentations ?

Thanks.

2

After RTIR installation, Queues and new template had been created, but I don’t see an RTIR heading like RT or RTFM ?
Any ideas ?

In addition are there documentations ?

We had the same problem - it’s a file permissions thing.

find /usr/local/rt3/share/html/Callbacks -type d -exec chmod 755 {} ;

(or something similar) should fix it.

Draft manual is on http://bestpractical.com/rtir/usingrtir.pdf

Bruce.

Thanks.

Bruce Rodger |Bruce.Rodger@strath.ac.uk PGP key available
Network Manager, IT Services |http://www.strath.ac.uk/IT/People/bruce.html
The University of Strathclyde | +44 (0)141 548 3300
Glasgow G4 0LN, Scotland. | Fax 553 4100