RTIR Problem

Hi

We did a clean install of RT-3.8.2 with RTFM-2.4.1 and RT-IR-2.4.1 on
CentOs 5.2

When creating a new incident I get the following output to screen. How
can I remedy this problem as I have no idea what I am looking at.

Unmatched ( in regex; marked by <-- HERE in
m/(?-xism:(?#IP/IP-IP/CIDR)^(?:|\s*(?:(?:25[0-5]|2[0-4][0-9]|[0-1]?[0-9]
{1,2}).[.](?:25[0-5]|2[0-4][0-
9]|[0-1]?[0-9]{1,2}).)(?:\s*-
s*(?:frowning: <-- HERE ?:25[0-5]|2[0-4][0-9]|[0-1]?[0-9]{1/ at
/opt/rt3/bin/…/lib/RT/CustomField_Overlay.pm line 998.

Does anyone have a manual for RT-IR (Getting stared Guide and
Administrators Manual)?

Kind Regards,

Johan

Hi,

Could you please send me schema of CustomFields table? If you are on
mysql then use the following command:

SHOW CREATE TABLE CustomFields;

Also, send results from the following SQL command:

SELECT * FROM CustomFields WHERE Pattern LIKE ‘%IP%’;

You created bug report as well, let’s discuss it’s here and then you
update bug report with outcome :)On Thu, May 28, 2009 at 9:04 AM, Johan du Preez johand@sasn.co.za wrote:

Hi

We did a clean install of RT-3.8.2 with RTFM-2.4.1 and RT-IR-2.4.1 on CentOs
5.2

When creating a new incident I get the following output to screen. How can I
remedy this problem as I have no idea what I am looking at.

Unmatched ( in regex; marked by <-- HERE in
m/(?-xism:(?#IP/IP-IP/CIDR)^(?:|\s*(?:(?:25[0-5]|2[0-4][0-9]|[0-1]?[0-9]{1,2})...)(?:\s*-\s*(?:frowning:
<-- HERE ?:25[0-5]|2[0-4][0-9]|[0-1]?[0-9]{1/ at
/opt/rt3/bin/…/lib/RT/CustomField_Overlay.pm line 998.

Does anyone have a manual for RT-IR (Getting stared Guide and Administrators
Manual)?

Kind Regards,

Johan


Rtir mailing list
Rtir@lists.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir

Best regards, Ruslan.

Anybody have any luck getting the Getting stared Guide and
Administrators Manual? I am looking for it too - BonnyFrom: rtir-bounces@lists.bestpractical.com
[mailto:rtir-bounces@lists.bestpractical.com] On Behalf Of Ruslan
Zakirov
Sent: Thursday, May 28, 2009 9:02 AM
To: Johan du Preez
Cc: rtir@lists.bestpractical.com
Subject: Re: [Rtir] RTIR Problem

Hi,

Could you please send me schema of CustomFields table? If you are on
mysql then use the following command:

SHOW CREATE TABLE CustomFields;

Also, send results from the following SQL command:

SELECT * FROM CustomFields WHERE Pattern LIKE ‘%IP%’;

You created bug report as well, let’s discuss it’s here and then you
update bug report with outcome :slight_smile:

Tutorials are inside tarball, you can find *.pod files and use perldoc
program to read them. Or you can use OnlineDocs extension for the RT
available from the CPAN.On Thu, May 28, 2009 at 6:51 PM, Bonny_Allen@doh.state.fl.us wrote:

Anybody have any luck getting the Getting stared Guide and
Administrators Manual? I am looking for it too - Bonny

-----Original Message-----
From: rtir-bounces@lists.bestpractical.com
[mailto:rtir-bounces@lists.bestpractical.com] On Behalf Of Ruslan
Zakirov
Sent: Thursday, May 28, 2009 9:02 AM
To: Johan du Preez
Cc: rtir@lists.bestpractical.com
Subject: Re: [Rtir] RTIR Problem

Hi,

Could you please send me schema of CustomFields table? If you are on
mysql then use the following command:

SHOW CREATE TABLE CustomFields;

Also, send results from the following SQL command:

SELECT * FROM CustomFields WHERE Pattern LIKE ‘%IP%’;

You created bug report as well, let’s discuss it’s here and then you
update bug report with outcome :slight_smile:

On Thu, May 28, 2009 at 9:04 AM, Johan du Preez johand@sasn.co.za wrote:

Hi

We did a clean install of RT-3.8.2 with RTFM-2.4.1 and RT-IR-2.4.1 on
CentOs
5.2

When creating a new incident I get the following output to screen. How

can I remedy this problem as I have no idea what I am looking at.

Unmatched ( in regex; marked by <-- HERE in
m/(?-xism:(?#IP/IP-IP/CIDR)^(?:|\s*(?:(?:25[0-5]|2[0-4][0-9]|[0-1]?[0-
9]{1,2}).[.](?:25[0-5]|2[0-4
][0-9]|[0-1]?[0-9]{1,2}).)(?
:\s*-\s*(?:frowning:
<-- HERE ?:25[0-5]|2[0-4][0-9]|[0-1]?[0-9]{1/ at
/opt/rt3/bin/…/lib/RT/CustomField_Overlay.pm line 998.

Does anyone have a manual for RT-IR (Getting stared Guide and
Administrators Manual)?

Kind Regards,

Johan


Rtir mailing list
Rtir@lists.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir


Best regards, Ruslan.


Rtir mailing list
Rtir@lists.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir

Best regards, Ruslan.

Thanks :slight_smile: Will do, but if anyone has a nice fat PDF manual somewhere I
would love to have that resource too. :slight_smile: :)From: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: Thursday, May 28, 2009 11:28 AM
To: Allen, Bonny D
Cc: johand@sasn.co.za; rtir@lists.bestpractical.com
Subject: Re: [Rtir] RTIR Problem

Tutorials are inside tarball, you can find *.pod files and use perldoc
program to read them. Or you can use OnlineDocs extension for the RT
available from the CPAN.

Anybody have any luck getting the Getting stared Guide and
Administrators Manual? I am looking for it too - Bonny

-----Original Message-----
From: rtir-bounces@lists.bestpractical.com
[mailto:rtir-bounces@lists.bestpractical.com] On Behalf Of Ruslan
Zakirov
Sent: Thursday, May 28, 2009 9:02 AM
To: Johan du Preez
Cc: rtir@lists.bestpractical.com
Subject: Re: [Rtir] RTIR Problem

Hi,

Could you please send me schema of CustomFields table? If you are on
mysql then use the following command:

SHOW CREATE TABLE CustomFields;

Also, send results from the following SQL command:

SELECT * FROM CustomFields WHERE Pattern LIKE ‘%IP%’;

You created bug report as well, let’s discuss it’s here and then you
update bug report with outcome :slight_smile:

Hi

We did a clean install of RT-3.8.2 with RTFM-2.4.1 and RT-IR-2.4.1 on

CentOs
5.2

When creating a new incident I get the following output to screen.
How

can I remedy this problem as I have no idea what I am looking at.

Unmatched ( in regex; marked by <-- HERE in
m/(?-xism:(?#IP/IP-IP/CIDR)^(?:|\s*(?:(?:25[0-5]|2[0-4][0-9]|[0-1]?[0

9]{1,2}).[.](?:25[0-5]|2[0-
4

][0-9]|[0-1]?[0-9]{1,2}).)(?

:\s*-\s*(?:frowning:
<-- HERE ?:25[0-5]|2[0-4][0-9]|[0-1]?[0-9]{1/ at
/opt/rt3/bin/…/lib/RT/CustomField_Overlay.pm line 998.

Does anyone have a manual for RT-IR (Getting stared Guide and
Administrators Manual)?

Kind Regards,

Johan


Rtir mailing list
Rtir@lists.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir


Best regards, Ruslan.


Rtir mailing list
Rtir@lists.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir

Best regards, Ruslan.

Please disregard my previous stupid question around “pod” files. I found what I was looking for.

Kind Regards,

Johan du PreezFrom: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: 28 May 2009 05:28 PM
To: Bonny_Allen@doh.state.fl.us
Cc: Johan du Preez; rtir@lists.bestpractical.com
Subject: Re: [Rtir] RTIR Problem

Tutorials are inside tarball, you can find *.pod files and use perldoc
program to read them. Or you can use OnlineDocs extension for the RT
available from the CPAN.