This may have been an issue that I missed with initdb. The admin password set by the RT AMI does not appear to work.
sudo make initdb
/usr/bin/perl -I. -Ilib -I/opt/rt5/local/lib -I/opt/rt5/lib /opt/rt5/sbin/rt-setup-database --action insert --datadir etc --datafile etc/initialdata --dba admin --prompt-for-dba-password --package RT::IR --ext-version 5.0.1
In order to create or update your RT database, this script needs to connect to your mysql instance on localhost (port ‘’) as admin
Please specify that user’s database password below. If the user has no database
password, just press return.
Password:
Working with:
Type: mysql
Host: localhost
Port:
Name: rt5
User: rt_user
DBA: admin
Failed to connect to dbi:mysql:dbname=rt5;host=localhost as user ‘admin’: Access denied for user ‘admin’@‘localhost’ (using password: YES)…returned with error: 65280
Makefile:1039: recipe for target ‘initdb’ failed
make: *** [initdb] Error 2