RTIR on Solaris 2.7?

Hi all,

I am trying to install RT/RTIR/RTFM on a Solaris 2.7 (sparc) system and
the “make initialize-database” command fails due to a SIGSEGV
(Segmentation violation). I realise that this is probably the fault of
Perl 5.8.0 port (ActiveState distribution) but was wondering if someone
had a similar problem.

Regards,
Gorazd

Gorazd Bozic gorazd.bozic@arnes.si
ARNES SI-CERT, Jamova 39 p.p. 7, SI-1001 Ljubljana, Slovenia
tel: +386 1 479 88 22, fax: +386 1 479 88 99

Hello,

Gorazd Bozic wrote:

I am trying to install RT/RTIR/RTFM on a Solaris 2.7 (sparc) system and
the “make initialize-database” command fails due to a SIGSEGV
(Segmentation violation). I realise that this is probably the fault of
Perl 5.8.0 port (ActiveState distribution) but was wondering if someone
had a similar problem.

I had installed (pre ACL fix) RT-IR 1.0alpha1 on RT 3.0.3 and RTFM
2.0beta6. It runs on native Perl 5.6.1 from Solaris9 with MySQL 3.23.55
and Apache 1.3.27/mod_perl 1.28/mod_ssl 2.8.14/openssl 0.9.7b without
any problem.

Since the scrips and ACLs now have changed for RTIR 1.0rc1 and it builds
upon RT 3.0.4, I will re-initialize the database after next upgrade
(it’s a test system anyway). Will look out for a similar error, but last
time, it run fine (beside the known ACL issues).

What I do miss in the RTFM integration (templates are really a neat
thing to have :wink: into RTIR. If I e.g. reply to a ticket in RT (with
RTFM installed), I have the options to

  • Search for RTFM articles matching
  • Include RTFM article:

Not so when replying to the same ticket under RTIR.

Same issue when viewing a ticket: “Extract Article” is available in RT
but not RTIR.

One additional RFE:
when replying to (or editing) a ticket in RTIR, the “worked time” can be
tracked. However, we need to track two time frames: the time worked on
by the DutyTeam and the time reported back to the DutyTeam that another
team worked to resolve an issue.
How can this second time be tracked?
How can a second time tracking be implemented?

And my final comment [this is an RT3, not an RTIR issue]:
I want the CLI back! :slight_smile:

Best regards,

Ruediger Riediger

Dr. Ruediger Riediger Sun Microsystems GmbH
NSG - SunCERT Komturstr. 18a
mailto:Ruediger.Riediger@Sun.com D-12099 Berlin
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Hallo Ruediger,

What I do miss in the RTFM integration (templates are really a neat
thing to have :wink: into RTIR. If I e.g. reply to a ticket in RT (with
RTFM installed), I have the options to

  • Search for RTFM articles matching
  • Include RTFM article:

Not so when replying to the same ticket under RTIR.

Same issue when viewing a ticket: “Extract Article” is available in RT
but not RTIR.

You should see both of these in RTIR 1.0rc2.

One additional RFE:
when replying to (or editing) a ticket in RTIR, the “worked time” can be
tracked. However, we need to track two time frames: the time worked on
by the DutyTeam and the time reported back to the DutyTeam that another
team worked to resolve an issue.
How can this second time be tracked?
How can a second time tracking be implemented?

You could do what you need with custom fields and scrips.

Thanks for the RTIR feedback.

Linda

Ruediger Riediger wrote:

Will look out for a similar error, but last
time, it run fine (beside the known ACL issues).

Just have re-installed the whole RT/RT-IR/RTFM thing on Solaris 9 with
native Perl 5.6.1. You should try that - runs smoothly…

Best regards,

Ruediger Riediger

Dr. Ruediger Riediger mailto:Ruediger.Riediger@Sun.com
NSG - SunCERT mailto:SunCERT@Sun.com
TZ=ME(S)T [GMT+1/+2] http://suncert.central/
NOTICE: This email message is for the sole use of the intended
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                                Terry Pratchett, "The Fifth Elephant"

Ruediger Riediger wrote:

Just have re-installed the whole RT/RT-IR/RTFM thing on Solaris 9 with
native Perl 5.6.1. You should try that - runs smoothly…

Thanks - I think the problem is with Perl 5.6.1/5.8.0 on Solaris 7 only.
We have a 9 installed on another system - I’ll give it a try.

Cheers,
Gorazd

Gorazd Bozic gorazd.bozic@arnes.si
ARNES SI-CERT, Jamova 39 p.p. 7, SI-1001 Ljubljana, Slovenia
tel: +386 1 479 88 22, fax: +386 1 479 88 99

Hi Gorazd,

Gorazd Bozic wrote:

Thanks - I think the problem is with Perl 5.6.1/5.8.0 on Solaris 7 only.
We have a 9 installed on another system - I’ll give it a try.

make sure you have the Asian fonts required for UTF-8 installed:
SUNW5xmft Traditional Chinese (BIG5) X Windows Platform minimum
required Fonts Package
SUNWciu8 Simplified Chinese (EUC) iconv modules for UTF-8
SUNWcxmft Simplified Chinese (EUC) X Windows Platform minimum
Required Fonts
SUNWhiu8 Traditional Chinese iconv modules for UTF-8
SUNWkiu8 Korean UTF-8 iconv modules for UTF-8
SUNWkxmft Korean UTF-8 X Windows Platform minimum Required Fonts

Otherwise, the Encode::compat module fails for big5/utf-8 conversion.
Should be no issue unless you start minimizing the system and throwing
away unnecessary packages.

If you have installed gcc (from SFW) and plan to use CPAN, make sure you
edit /usr/perl5/5.00503/sun4-solaris/Config.pm and
/usr/perl5/5.6.1/lib/sun4-solaris/Config.pm to point to gcc:

cc=‘gcc’
cccdlflags=’-fPIC’
cpprun='gcc -E’
cppstdin=‘gcc -E’
ld=‘gcc’
optimize=’-O3 -fomit-frame-pointer’

Now it should run smoothly :wink:

I run on a monolithic Apache/1.3.27 mod_perl/1.28 mod_ssl/2.8.14
OpenSSL/0.9.7b with mysql/4.0.13.

Best regards,

Ruediger Riediger

Dr. Ruediger Riediger Sun Microsystems GmbH
NSG - SunCERT Komturstr. 18a
mailto:Ruediger.Riediger@Sun.com D-12099 Berlin
NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.
PGP 2048RSA/0x2C5020E9 964C E189 0FF0 8882 2BAB 65E2 6912 1FF2