Gorazd Bozic wrote:
I am trying to install RT/RTIR/RTFM on a Solaris 2.7 (sparc) system and
the “make initialize-database” command fails due to a SIGSEGV
(Segmentation violation). I realise that this is probably the fault of
Perl 5.8.0 port (ActiveState distribution) but was wondering if someone
had a similar problem.
I had installed (pre ACL fix) RT-IR 1.0alpha1 on RT 3.0.3 and RTFM
2.0beta6. It runs on native Perl 5.6.1 from Solaris9 with MySQL 3.23.55
and Apache 1.3.27/mod_perl 1.28/mod_ssl 2.8.14/openssl 0.9.7b without
Since the scrips and ACLs now have changed for RTIR 1.0rc1 and it builds
upon RT 3.0.4, I will re-initialize the database after next upgrade
(it’s a test system anyway). Will look out for a similar error, but last
time, it run fine (beside the known ACL issues).
What I do miss in the RTFM integration (templates are really a neat
thing to have into RTIR. If I e.g. reply to a ticket in RT (with
RTFM installed), I have the options to
- Search for RTFM articles matching
- Include RTFM article:
Not so when replying to the same ticket under RTIR.
Same issue when viewing a ticket: “Extract Article” is available in RT
but not RTIR.
One additional RFE:
when replying to (or editing) a ticket in RTIR, the “worked time” can be
tracked. However, we need to track two time frames: the time worked on
by the DutyTeam and the time reported back to the DutyTeam that another
team worked to resolve an issue.
How can this second time be tracked?
How can a second time tracking be implemented?
And my final comment [this is an RT3, not an RTIR issue]:
I want the CLI back!
Dr. Ruediger Riediger Sun Microsystems GmbH
NSG - SunCERT Komturstr. 18a
mailto:Ruediger.Riediger@Sun.com D-12099 Berlin
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