good evening everyone please i am trying to integrate RTIR with Arcsight and i have check on google and youtube for step on what to do and how to do but i have not seen any vital information, please i will be so grateful if my request can be look in to. links, step by step solutions or more preferable videos will go along way to help me achieve this.
please can i get RTIR installation steps or video more preferable, i think installing RTIR would be the best thing to do before thinking of integrating with any thing else.
thank you all in anticipation and for your favorable response.
regards.
please can i get RTIR installation steps or video more preferable, i think installing RTIR would be the best thing to do before thinking of integrating with any thing else.
RT::IR is an extension that you can install to RT, so you can start by installing RT. There is the official README that gives you a high level overview of the install process. There is also a recent thread on this forum that can be helpful:
Once you install RT you can look to install the RT::IR extension:
Install the current release of the RT 4.4 series following RT’s
regular installation instructions
Run “perl Makefile.PL” to generate a makefile for RTIR.
Install any extra Perl modules RTIR needs that aren’t already
installed. The output from the previous step will list new
modules needed, or if existing modules need to be upgraded to a
newer version.
Type “make install”.
Activate the RTIR extension by putting the following line in your
RT’s etc/RT_SiteConfig.pm file:
Plugin(‘RT::IR’);
6a) If you are installing RTIR for the first time, initialize the RTIR
database by typing “make initdb”.
when i try the first code “perl makefile.pl” i got an error that siad can’t open perl script “makefile.pl” no such file or directory.
please how do i go about install RT pls am stock on it. please if you have steps for me to follow it will be hrlpful.
Thank you for your contribution but please i really don’t get it can you kindly help me with a step by steps process for RT installation or video more preferable, or if we can have a remote session.
thank you.
Regards.