Hello Folk’s!!! (I dont know if there’s a specific discussion list for RTIR, therefore…)
I have installed RT 3.4.2 and running so fine. Yesterday, I needed to install RT Incident Response to make some tests. The installation finished with success and the integration with RT alright too… But, when I click in any link into “RTIR Home” (like “Incidents”, “Investigations”, etc.) appears the error below. What’s the problem?! I’m running RT by Apache + FastCGI (only RTIR doesn’t work… RT and RTFM keeps working normally!).
error: too many arguments at /l/disk1/ccdsin/rt-3.4.2/lib/RT/Tickets_Overlay.pm line 1269
context: …
265: # whether they should generate a full stack trace (confess() and cluck())
266: # or simply report the caller’s package (croak() and carp()), respectively.
267: # confess() and croak() die, carp() and cluck() warn.
268:
269: sub croak { die shortmess @_ }
270: sub confess { die longmess @_ }
271: sub carp { warn shortmess @_ }
272: sub cluck { warn longmess @_ }
273:
…
code stack: /l/disk1/ccdsin/perl/lib/5.8.6/Carp.pm:269
…/…/lib/Storable.pm (autosplit into …/…/lib/auto/Storable/logcroak.al):71
…/…/lib/Storable.pm (autosplit into …/…/lib/auto/Storable/_freeze.al):283
…/…/lib/Storable.pm (autosplit into …/…/lib/auto/Storable/freeze.al):266
/l/disk1/ccdsin/rt-3.4.2/lib/RT/Tickets_Overlay.pm:1269
/l/disk1/ccdsin/rt-3.4.2/share/html/RTIR/Elements/SearchFields:63
/l/disk1/ccdsin/rt-3.4.2/share/html/RTIR/Listing.html:36
/l/disk1/ccdsin/rt-3.4.2/share/html/RTIR/autohandler:2
/l/disk1/ccdsin/rt-3.4.2/share/html/autohandler:215
Regards,
Rodolfo de Moraes Reis
Diretoria de Soluções de
Inteligência de Negócios
CPqD Telecom & IT Solutions
Tel.: +55 19 3705-5986
Fax: +55 19 3705-6786
rmreis@cpqd.com.br
www.cpqd.com.br