Rtir Digest, Vol 100, Issue 5

I mean the other issue which I had where the reports always shows 0 after
enabling consituencyOn 5 June 2014 18:00, rtir-request@lists.bestpractical.com wrote:

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Today’s Topics:

  1. Re: rtir Digest, Vol 100, Issue 4 (Glenn Camilleri)
  2. Re: “Status New isn’t a valid status” on “Qucik Ticket
    Create” (Kevin Falcone)
  3. Re: rtir Digest, Vol 100, Issue 4 (Kevin Falcone)

Message: 1
Date: Wed, 4 Jun 2014 19:44:03 +0200
From: Glenn Camilleri glenncam@gmail.com
To: rtir@lists.bestpractical.com
Subject: Re: [Rtir] rtir Digest, Vol 100, Issue 4
Message-ID:
<CAGtfRPgq-L=wR_gQicmGkxd706jERTaD5DHFVScf=-
wNSffZDg@mail.gmail.com>
Content-Type: text/plain; charset=“utf-8”

Is there anybody in the mailing list ? I have posted some posts and got no
feedback. Am I missing something ? should I go somewhere else for feedback
?

On 4 June 2014 18:00, rtir-request@lists.bestpractical.com wrote:

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When replying, please edit your Subject line so it is more specific
than “Re: Contents of rtir digest…”

Today’s Topics:

  1. “Status New isn’t a valid status” on “Qucik Ticket Create”
    (Rob Moerman)

Message: 1
Date: Tue, 3 Jun 2014 17:26:27 +0000
From: Rob Moerman Rob.Moerman@rci.rogers.com
To: "rtir@lists.bestpractical.com" rtir@lists.bestpractical.com
Subject: [Rtir] “Status New isn’t a valid status” on "Qucik Ticket
Create"
Message-ID:
<
e896dd7f0efe43c3bfc9dbcaace63d58@BLUPR04MB102.namprd04.prod.outlook.com>

Content-Type: text/plain; charset=“us-ascii”

Hi there, I’m seeing this error in my RTIR 3.0.2 environment on RT
4.0.20.
When trying to create a new ticket in “Incidents”, “Blocks” or
"Investigations" via “Quick Ticket Creation”.

From rt.log (and also in apache2/error.log):

WebRT: Status ‘new’ isn’t a valid status for tickets in this queue.
(/opt/rt4/share/html/Elements/Error:85)

Seems that a default status of “New” is being applied to any “quick
ticket”. This fails everywhere except for “Incident Reports”, where "New"
is valid status.

Where is this value pulled from and how can it be resolved?

Thanks,

Robert Moerman, CISSP
Manager, Security Monitoring & Threat Response


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End of rtir Digest, Vol 100, Issue 4



Best Regards,
Glenn Camilleri
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Message: 2
Date: Wed, 4 Jun 2014 13:56:22 -0400
From: Kevin Falcone falcone@bestpractical.com
To: rtir@lists.bestpractical.com
Subject: Re: [Rtir] “Status New isn’t a valid status” on "Qucik Ticket
Create"
Message-ID: 20140604175622.GD3617@jibsheet.com
Content-Type: text/plain; charset=“us-ascii”

On Tue, Jun 03, 2014 at 05:26:27PM +0000, Rob Moerman wrote:

Hi there, I’m seeing this error in my RTIR 3.0.2 environment on RT
4.0.20. When trying to
create a new ticket in “Incidents”, “Blocks” or “Investigations” via
"Quick Ticket Creation".

From rt.log (and also in apache2/error.log):

WebRT: Status ‘new’ isn’t a valid status for tickets in this queue.
(/opt/rt4/share/html/Elements/Error:85)

Seems that a default status of “New” is being applied to any “quick
ticket”. This fails
everywhere except for “Incident Reports”, where “New” is valid status.

Where is this value pulled from and how can it be resolved?

It’s a core RT bug, leftover from the Lifecycles changes in 4.0.

You should be able to safely apply the non-documentation half of
https://github.com/bestpractical/rt/compare/4.0;stop-hardcoding-new

It should ship in future RT releases.

-kevin
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Message: 3
Date: Wed, 4 Jun 2014 16:26:56 -0400
From: Kevin Falcone falcone@bestpractical.com
To: rtir@lists.bestpractical.com
Subject: Re: [Rtir] rtir Digest, Vol 100, Issue 4
Message-ID: 20140604202656.GE3617@jibsheet.com
Content-Type: text/plain; charset=“us-ascii”

On Wed, Jun 04, 2014 at 07:44:03PM +0200, Glenn Camilleri wrote:

Is there anybody in the mailing list ? I have posted some posts and
got no feedback. Am I
missing something ? should I go somewhere else for feedback ?

As far as I can see, you’ve had multiple replies to your posts,
including the one which you filed as a bug AND posted to the list.

As I noted last week, expecting a response from late Friday into early
Saturday morning is not realistic.

With regards to your most recent post, you seem to have answered your
own question with the message in your logs. Both your error and your
lack of results are covered in the bug you filed, which I merged into
a ticket that has a more descriptive and helpful Subject.

http://issues.bestpractical.com/Ticket/Display.html?id=30040

-kevin
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End of rtir Digest, Vol 100, Issue 5


Best Regards,
Glenn Camilleri