I am displaying RTIR subpage, see few tickets but i cant open it, nothing happens after clicking.
The same tickets from RT page are accessible.
When create manually new “Incident report” I am able to see the summary but after closing it there is no return, except go to direct link copied from summary page.
Strange thing i noticed is the url when i point “unaccessible” ticket - http://127.0.0.1/RTIR/
I have fresh installation od RTIR 5.X on debian 10.
Strange behavior? Maybe I don’t understand how it works?
I did the downgrade, to the 5.0/fix-clear-mason-cache, on my test machine and now it shows v3.9.exported, is this something i need to worry about or am i safe to downgrade my prod machine? Guess downgrading isn’t suposedly part of the dev plans.
Looking quickly it seems like there are 4 commits to grab or format into one patch. Then when you upgrade again in the future, if this branch is merged into 5.0-trunk and included in the next release, you don’t have to do anything with patching
Seems to have worked correctly.
To those in the same position:
Check the differences between your version and the fix-clear-mason-cache branch, in my case was version 5.0.2: Comparing rt-5.0.2...5.0/fix-clear-mason-cache · bestpractical/rt · GitHub
Go to Files Changed.
Check the path on github and the same files should be at your host’s /opt/rt5/ if you used the default install location.
Make a backup copy of the changed file and download the changed version, … → View File → Raw version and download.
After replacing all the changed files with the version from the fix-clear-mason-cache branch, restart apache2: systemctl restart apache2
Should be good now.