I have customers with hundreds of employees, and a few of them submit
tickets. With RT and RTIR, what’s the best way to allow a customer to
log in and see tickets in both RT and RTIR that users in their company
have submitted? Can I set it up per department as well?
I’ve looked into the custom roles idea, but I’m just not grasping the
concept. Can someone give me a complete example?
Stephen H. Switzer
President & Chief Technical Consultant
+1 (585) 298-9420 EXT: 7001
+1 (585) 202-8312
+1 (585) 625-0020
This e-mail contains proprietary information some or all of which may be
legally privileged. It is for the intended recipient only. If an
addressing or transmission error has misdirected this e-mail, please
notify the author by replying to this e-mail. If you are not the
intended recipient you must not use, disclose, distribute, copy, print
or rely on this e-mail. The content of this email may contain private
views and opinions, which do not constitute formal disclosure or
commitment unless specifically stated. We do not enter into legally
binding agreements via email.