RTIR 4.0.4 mail not working


I have been working on an existing installation that has been installed for some time. I have tried everything to get it working but no dice. Our domain just changed from one domain to another. I am not sure if this is part of the issue but I had an smtp relay put in place but should work regardless. I am able to telnet to it using port 25 but I cannot create tickets through email nor can I reply and comment to open tickets either. Here are the different logs I have done. I am hoping someone on here will be able to provide any information what else I should do.


mailer-daemon: postmaster
postmaster: root
nobody: root
hostmaster: root
usenet: root
news: root
webmaster: root
www: root
ftp: root
abuse: root
noc: root
security: root
root: rtuser
Intelligence: “|/usr/bin/rt-mailgate --debug --queue Intelligence --action correspond --url https://rtir.domain.com/rt/ --no-verify-ssl”

Intelligence-comment: “|/usr/bin/rt-mailgate --debug --queue Intelligence --action comment --url https://rtir.domain.com/rt/ --no-verify-ssl”

Alerts: “|/usr/bin/rt-mailgate --debug --queue Alerts --action correspond --url https://rtir.domain.com/rt/ --no-verify-ssl”

Alerts-comment: “|/usr/bin/rt-mailgate --debug --queue Alerts --action comment --url https://rtir.domain.com/rt/ --no-verify-ssl”

DLP: “|/usr/bin/rt-mailgate --debug --queue DLP --action correspond --url https://rtir.domain.com/rt/ --no-verify-ssl”

DLP-comment: “|/usr/bin/rt-mailgate --debug --queue DLP --action comment --url https://rtir.domain.com/rt/ --no-verify-ssl”

Litigation Holds: “|/usr/bin/rt-mailgate --debug --queue Litigation --action correspond --url https://rtir.domain.com/rt/ --no-verify-ssl”

Litigation Holds-comment: “/|usr/bin/rt-mailgate --debug --queue Litigation --action comment --url https://rtir.domain.com/rt/ --no-verify-ssl”

Phishing: “|/usr/bin/rt-mailgate --debug --queue Phishing --action correspond --url https://rtir.domain.com/rt/ --no-verify-ssl”

Phishing-comment: “|/usr/bin/rt-mailgate --debug --queue Phishing --action comment --url https://rtir.domain.com/rt/ --no-verify-ssl”

myhostname = rtir.domain.com
alias_maps = hash:/etc/aliases
alias_database = hash:/etc/aliases
myorigin = /etc/mailname
mydestination = RTIR-IRU@rtir.domain.com, rtir.domain.com, localhost.domain.com, localhost
relayhost = smtp-up.domain.com
mynetworks = [::ffff:]/104 [::1]/128
mailbox_size_limit = 0
recipient_delimiter = +
inet_interfaces = all
inet_protocols = all
local_recipient_maps = @domain.tld

Set($rtname, ‘RTIR-IRU’);
Set($Organization, ‘domain.com’);
Set($WebDomain, ‘rtir.domain.com’);
Set($CorrespondAddress , ‘rt-iru@rtir.domain.com’);
Set($CommentAddress , ‘rt-iru-comment@rtir.domain.com’);


Set($WebPath , “/rt”);
Set($WebBaseURL , “https://rtir.domain.com”);


Shane Miller

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