RTIR 3.2.1 Beta 1 Now Available

RTIR 3.2.1beta1 is now available for testing. The list of changes included with this release is below.

(For long-time RTIR testers, this release is the same as what we previously called a release candidate. We have decided to change to beta since that has become a more familiar term for early release software.)

RTIR should always be run with the correct corresponding version of RT. The 3.2.1 release runs best with RT 4.2.15. As noted in the upgrading documentation, when upgrading, both RTIR and RT should be upgraded at
the same time.


SHA1 sums

2b095570ea484d85b8a5d6589f89c0352ff34f1d RT-IR-3.2.1beta1.tar.gz
ecbae9c4707e1515b5c9ff047dd0c999c216d2ce RT-IR-3.2.1beta1.tar.gz.asc


  • The default MaxInlineBody is increased. It is still not unlimited by
    default because very large message bodies can cause performance issues
    with content that is automatically converted to links.
  • Update with a new RTIR logo.
  • Compatibility with Perl 5.26.1.


  • Show only statuses applicable to the current queue when creating a new
  • Remove incorrect duplicate id parameters in links in ticket history.
  • Many fixes to various incorrect or failing tests and updates to align
    tests with changes in core RT.
  • Update two uses of the Mason redirect with RT’s redirect which makes
    sure redirects work for all conditions including running on non-standard
  • Correctly handle custom fields, including those in custom field groupings,
    to avoid warnings when creating an incident and investigation at the
    same time.

A complete changelog is available from git by running:
git log 3.2.0…3.2.1beta1
or visiting

We plan to release official RTIR 3.2.1 in a week or so, please don’t hesitate to submit issues if you found any, thanks!