Rtir-1.1.5 compilation problem

RT Developers
1

Hi,

I am trying to compile rtir-1.1.5 against an installation of rt-3.4.

This is what comes:

beastie# pwd
/usr/home/wash/PROJECTS/RT/rtir-1.1.5
beastie# perl Makefile.PL
include inc/Module/Install.pm
include inc/Module/Install/RTx.pm
include inc/Module/Install/Base.pm
include inc/Module/Install/Metadata.pm
Using RT configurations from /opt/rt3/lib/RT.pm:
./etc => /opt/rt3/local/etc/IR
./html => /opt/rt3/share/html
./lib => /opt/rt3/local/lib
include inc/Module/Install/Makefile.pm
include inc/Module/Install/RTx/Factory.pm
For first-time installation, type ‘make initdb’.
Cannot find an extension with method ‘description’ at /usr/local/lib/perl5/site_perl/5.8.5/Module/Install/Admin.pm line 182.

I am unable to figure out what this means - whether it’s an error
msg or just “info”, though I think it’s the former.

    cheers
   - wash

Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) |
wash at wananchi _ dot _ com . 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
GSM: (+254) 733 744 121 . (+254) 020 313 985 - 9 |
“Oh My God! They killed init! You Bastards!”
–from a /. post

2

Cannot find an extension with method ‘description’ at /usr/local/lib/perl5/site_perl/5.8.5/Module/Install/Admin.pm line 182.

I am unable to figure out what this means - whether it’s an error
msg or just “info”, though I think it’s the former.

Please don’t CC the bugtracking system when sending mail to the
mailinglist. By default every reply will open a new ticket. Use BCC if
you have to. Can you try installing the cpan module Module::Install and
seeing if that fixes things?

3

Cannot find an extension with method ‘description’ at /usr/local/lib/perl5/site_perl/5.8.5/Module/Install/Admin.pm line 182.

I am unable to figure out what this means - whether it’s an error
msg or just “info”, though I think it’s the former.

Please don’t CC the bugtracking system when sending mail to the
mailinglist. By default every reply will open a new ticket. Use BCC if
you have to. Can you try installing the cpan module Module::Install and
seeing if that fixes things?

I already have that module installed. I have even reinstalled it but
nothing changes.

    cheers
   - wash

Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) |
wash at wananchi _ dot _ com . 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
GSM: (+254) 733 744 121 . (+254) 020 313 985 - 9 |
“Oh My God! They killed init! You Bastards!”
–from a /. post

4

Odhiambo Washington wrote:

Cannot find an extension with method ‘description’ at /usr/local/lib/perl5/site_perl/5.8.5/Module/Install/Admin.pm line 182.

I am unable to figure out what this means - whether it’s an error
msg or just “info”, though I think it’s the former.

Please don’t CC the bugtracking system when sending mail to the
mailinglist. By default every reply will open a new ticket. Use BCC if
you have to. Can you try installing the cpan module Module::Install and
seeing if that fixes things?

I already have that module installed. I have even reinstalled it but
nothing changes.
remove inc dir from source tree, unless you do it make system use old
Module::Install

5

Odhiambo Washington wrote:

Cannot find an extension with method ‘description’ at
/usr/local/lib/perl5/site_perl/5.8.5/Module/Install/Admin.pm line 182.

I am unable to figure out what this means - whether it’s an error
msg or just “info”, though I think it’s the former.

Please don’t CC the bugtracking system when sending mail to the
mailinglist. By default every reply will open a new ticket. Use BCC if
you have to. Can you try installing the cpan module Module::Install and
seeing if that fixes things?

I already have that module installed. I have even reinstalled it but
nothing changes.
remove inc dir from source tree, unless you do it make system use old
Module::Install

Hi Ruslan,

I have tried that as well.

tar zxvf rtir-1.1.5.tar.gz
cd rtir-1.1.5
rm -rf inc
perl Makefile.PL

… same error…

    cheers
   - wash

Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) |
wash at wananchi _ dot _ com . 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
GSM: (+254) 733 744 121 . (+254) 020 313 985 - 9 |
“Oh My God! They killed init! You Bastards!”
–from a /. post

6

I have a clean install of RT 3.4.1, with all of my old data from RT
3.2.2, and RT itself works fine. However, when trying to install RTIR
1.1.5 I am getting a Makefile.PL error very similar to the issue in this
thread:

http://lists.bestpractical.com/pipermail/rt-devel/2005-February/006798.html

Here is my error message:

# tar -zxvf rtir-1.1.5.tar.gz
# cd rtir-1.1.5
# perl Makefile.PL
Using RT configurations from /usr/local/rt3/lib/RT.pm:
./etc   => /usr/local/rt3/local/etc/IR
./html  => /usr/local/rt3/share/html
./lib   => /usr/local/rt3/local/lib
For first-time installation, type 'make initdb'.
The 'description' method does not exist in the 'inc' path!
Please remove the 'inc' directory and run Makefile.PL again to load it.

I have installed the latest cpan module Module::Install.

Thanks,

Phil

7

Here is my error message:

tar -zxvf rtir-1.1.5.tar.gz

cd rtir-1.1.5

perl Makefile.PL

rm the description line from the Makefile.PL and rerun it.

8

Jessie and I went back and forth and fixed it. I think this will take
care of the problems I ran into (2 missing Perl modules, and an
incorrect Makefile.PL in the tar).

rtir-1.1.5/README:
REQUIRED PACKAGES
* Module::Install and Module::Install::RTx, which can be installed
like this:
perl -MCPAN -e’install Module::Install’
perl -MCPAN -e’install Module::Install::RTx’

rtir-1.1.5/Makefile.PL:
# diff Makefile.PL Makefile.NEW
6d5
< description(‘RT extension for Incident Response’);

I hope this helps the next guy. :slight_smile:

Phil

9

Hi,

Thanks in advance for anyone who can help me with this.

On the history panel of the ticket, the original message is included
when the reply and comment is clicked. How can I disable it?

Sam

10

To remove the link, make a local copy of the component and
modify it. html/Ticket/Elements/ShowTransaction
Change $ShowTitleBarCommands to 0

-ToddOn Thu, Feb 17, 2005 at 02:55:47PM -0500, sam.tsuei@yale.edu wrote:

Hi,

Thanks in advance for anyone who can help me with this.

On the history panel of the ticket, the original message is included
when the reply and comment is clicked. How can I disable it?

Sam

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