We are a group of 4 bachelor students doing our final project in
informatics/computer science. Our project is to make a java-based GUI
for Request Tracker. The project will be handed in at the end of May,
but development may continue after this date.
Our primary goal is to make an OS-independant application for ticket
handling (creating and updating tickets) that will be used by the
students employed by our school to help other students.
We would be very happy if some of you, the potential future users of
RTGUI to give your opinions on how the application works, any unknown
bugs, how things are placed and what you would have done different.
The application is available from our webside at
A little copy&paste from the README.
RTGUI, a Graphical User Interface for Best Practical’s Request Tracker
RTGUI [artee-gooey] is a new alternative graphical user interface for
Best Practical’s Request Tracker. RTGUI will work as a alternate user
interface for the consultants working with resolving tickets. RTGUI will
have features regarding ticket handling. Configuration of users and RT
planned implemented as of now.
This is just a milestone/preview release and is not a fully functioning
product. USE FOR TESTING ONLY!
Missing features / Known bugs:
The use of RTs ACL. (A user may see tickets he’s not supposed to, but
changes will be discarded by RT)
Queue Selection. (The program displays all queues, but selecting/
deselecting doesn’t do anything)
User preferences. (Set users mail address and signature)
Merge ticket. (The button exsist, but do nothing)
Internationalization (The source is set up for
this has not yet been implementet fully yet)
o Request Tracker 3.6.2 or later
Request Tracker 3.4 and Request Tracker 3.6 prior to 3.6.2 may be patched to support RT-commandbymail extionsion. Request Tracker 3.6.2 and later does not need patching
o Request Tracker running a MySQL database
o Commandbymail extension for RT by Jesse Vincent of Best Practical
o All queues in RT must have the correct Reply and Comment Address
We have a mailing list at firstname.lastname@example.org for user inputs, more
info about that on http://list.hig.no