RTFM Topics

RT Users
1

I’m testing RTFM right now. I have two classes defined as part of my
test. One class has two topics defined, the other class has no topics
defined.

For some reason when viewing an article in the class with no topics, it
looks like I am able to assign the two topics from the other class.

Might I have something configured wrong? Or am I confused? I do not have
any global topics defined.

2

I’m testing RTFM right now. I have two classes defined as part of my
test. One class has two topics defined, the other class has no topics
defined.

For some reason when viewing an article in the class with no topics, it
looks like I am able to assign the two topics from the other class.

Might I have something configured wrong? Or am I confused? I do not have
any global topics defined.

John, for what I know, topics are independent from classes. So you can
define atopic as part of two different classes.

From lib/RT/FM/Introduction.pod:
Articles can belong to both global and class-specific Topics

cheers,

3

I have not defined the topics as global though. They are just defined
for one class.

Mr.Vandeley wrote:> On Mon, Mar 23, 2009 at 8:21 PM, John Arends jarends@illinois.edu wrote:

I’m testing RTFM right now. I have two classes defined as part of my
test. One class has two topics defined, the other class has no topics
defined.

For some reason when viewing an article in the class with no topics, it
looks like I am able to assign the two topics from the other class.

Might I have something configured wrong? Or am I confused? I do not have
any global topics defined.

John, for what I know, topics are independent from classes. So you can
define atopic as part of two different classes.

From lib/RT/FM/Introduction.pod:
Articles can belong to both global and class-specific Topics

cheers,

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John Arends jarends@illinois.edu
Network Analyst
College of ACES - ITCS
University of Illinois at Urbana-Champaign

4

I have not defined the topics as global though. They are just defined
for one class.

This sounds like a bug and I’ve bounced your mail to rtfm-bugs@bestpractical.com

-kevin