RTFM rights

Yes, there are many articles with this title… but I am not finding an answer.

I would like to grant the ability for a group of privileged users to create ‘Topics’ under a ‘Class’. I have created my group and populated it with members, I have created my RTFM class and assigned the group ‘all rights’ to the class and the Custom Fields assigned to the articles in the class. I had assumed that if I assign the ‘Admin Class’ and the ‘Admin Topic’ rights to the group, the members would be able to administer (Add and Delete topics) the ‘Topic Tree’ for the class.

Am I interpreting the rights in RTFM correctly?

Thanks for your help.

Kurt Engle

Yes, there are many articles with this title… but I am not finding an answer.

I would like to grant the ability for a group of privileged users to create ‘Topics’ under a
’Class’. I have created my group and populated it with members, I have created my RTFM class
and assigned the group ‘all rights’ to the class and the Custom Fields assigned to the
articles in the class. I had assumed that if I assign the ‘Admin Class’ and the ‘Admin Topic’
rights to the group, the members would be able to administer (Add and Delete topics) the
’Topic Tree’ for the class.

Am I interpreting the rights in RTFM correctly?

It’d be helpful to know RT version, RTFM version and what rights you
granted and whether you did it globally or to a particular Class.
Otherwise it is difficult for anyone to try and replicate.

-kevin

I am using RT 3.8.8 and RTFM 2.4.3rc1.

My rights are granted per class.

I have setup a group of privileged users and have assigned all the rights available to the class to the group. Specifically, the group as ‘Admin Class’ and Admin Topics’ to the class. The rights to the Custom Fields within the class are also assigned to the user group but the group ‘Everyone’ has ‘See Custom Field’ assigned.

I am able to create the Class as ‘SuperUser’ but I would like to delegate the creation of Topics to someone else.

Thanks for the help.

Kurt EngleFrom: “Kevin Falcone” falcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Wednesday, January 12, 2011 3:12:50 PM
Subject: Re: [rt-users] RTFM rights

Yes, there are many articles with this title… but I am not finding an answer.

I would like to grant the ability for a group of privileged users to create ‘Topics’ under a
’Class’. I have created my group and populated it with members, I have created my RTFM class
and assigned the group ‘all rights’ to the class and the Custom Fields assigned to the
articles in the class. I had assumed that if I assign the ‘Admin Class’ and the ‘Admin Topic’
rights to the group, the members would be able to administer (Add and Delete topics) the
’Topic Tree’ for the class.

Am I interpreting the rights in RTFM correctly?

It’d be helpful to know RT version, RTFM version and what rights you
granted and whether you did it globally or to a particular Class.
Otherwise it is difficult for anyone to try and replicate.

-kevin