Thanks for the information. Worked like a charm.
For future usage:
Def file : $RTHOME/local/plugins/RT-IR/etc/RTIR_Config.pm
Variable: Set(@Active_MakeClicky, qw(MakeClicky stuff here));
Current: Set(@Active_MakeClicky, qw());
BillOn Tue, Jul 28, 2009 at 9:20 AM, Ruslan Zakirov email@example.com:
It’s RTIR’s feature and can be adjusted using MakeClicky config
option. I think these additional clicky things are defined in
RTIR_Config.pm. You can set your clicky set via RT_SiteConfig.pm.
On Tue, Jul 28, 2009 at 8:11 PM, William Graboyeswilliam.firstname.lastname@example.org wrote:
I have users complaining about the RTFM feature that adds inline links
searching for other tickets by a host, while this is extremely useful, it
also renders the ticket text useless for copy/pasting. This is really a
lame question, but I have been digging for a while, and cannot find a way
disable this feature.
Community help: http://wiki.bestpractical.com
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Buy a copy at http://rtbook.bestpractical.com
Best regards, Ruslan.