RTFM: Remove the from tickets

RT Users
1

Hello List,

I have users complaining about the RTFM feature that adds inline links for
searching for other tickets by a host, while this is extremely useful, it
also renders the ticket text useless for copy/pasting. This is really a
lame question, but I have been digging for a while, and cannot find a way to
disable this feature.

Thanks,
Bill

2

It’s RTIR’s feature and can be adjusted using MakeClicky config
option. I think these additional clicky things are defined in
RTIR_Config.pm. You can set your clicky set via RT_SiteConfig.pm.On Tue, Jul 28, 2009 at 8:11 PM, William Graboyeswilliam.graboyes@theportalgrp.com wrote:

Hello List,

I have users complaining about the RTFM feature that adds inline links for
searching for other tickets by a host, while this is extremely useful, it
also renders the ticket text useless for copy/pasting. This is really a
lame question, but I have been digging for a while, and cannot find a way to
disable this feature.

Thanks,
Bill

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

3

Ruslan,

Thanks for the information. Worked like a charm.

For future usage:
Def file : $RTHOME/local/plugins/RT-IR/etc/RTIR_Config.pm
Variable: Set(@Active_MakeClicky, qw(MakeClicky stuff here));
Current: Set(@Active_MakeClicky, qw());

Thanks,
BillOn Tue, Jul 28, 2009 at 9:20 AM, Ruslan Zakirov ruslan.zakirov@gmail.comwrote:

It’s RTIR’s feature and can be adjusted using MakeClicky config
option. I think these additional clicky things are defined in
RTIR_Config.pm. You can set your clicky set via RT_SiteConfig.pm.

On Tue, Jul 28, 2009 at 8:11 PM, William Graboyeswilliam.graboyes@theportalgrp.com wrote:

Hello List,

I have users complaining about the RTFM feature that adds inline links
for
searching for other tickets by a host, while this is extremely useful, it
also renders the ticket text useless for copy/pasting. This is really a
lame question, but I have been digging for a while, and cannot find a way
to
disable this feature.

Thanks,
Bill

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–
Best regards, Ruslan.