RTFM question

I am using RT 3.0.3 and RTFM 2-0RC1

When I try to include an article in a reply, it uses

fsck.com-rtfm://ece.gatech.edu/article/4
which doesn’t work…

What should it be and where do I set it?

Sam

Sam Smith wrote:

I am using RT 3.0.3 and RTFM 2-0RC1

When I try to include an article in a reply, it uses

fsck.com-rtfm://ece.gatech.edu/article/4
which doesn’t work…

What should it be and where do I set it?

Also the “make install” used the wrong owner/group - I fixed those.

It repeats the content of the message when I try to include an article,
but never shows the article.

It seems to have the correct web address for the articles, the line that
ends with RTFM/Article/Display.html?id=3, but when I try to go there I get:

error: Can’t locate object method “IsLocal” via package “fsck.com-rt://ece.gatech.edu/ticket/61148” (perhaps you forgot to load “fsck.com-rt://ece.gatech.edu/ticket/61148”?) at /export/home2/www/ece_ssl/rt3/share/html/RTFM/Article/Elements/ShowLinks line 52.
context:

48: % my $referredtoby = $article->ReferredToBy;
49: % while (my $link = $referredtoby->Next) {
50: % my $member = $link->BaseURI;
51:


  • 52: % if ($member->URI->IsLocal) {
    53: <%$member->Object->Id%>:
    54: % if (UNIVERSAL::can($member->Object, ‘Name’)) {
    55: <%$member->Object->Name%>
    56: % } elsif (UNIVERSAL::can($member->Object, ‘Subject’)) {

    code stack: /export/home2/www/ece_ssl/rt3/share/html/RTFM/Article/Elements/ShowLinks:52
    /export/home2/www/ece_ssl/rt3/share/html/RTFM/Article/Display.html:27
    /export/home2/www/ece_ssl/rt3/share/html/autohandler:163
  • I guess the IsLocal is failing so it tries to find it at fsck.com-rt?

    Sam

    Hello,

    –Am Dienstag, 8. Juli 2003 9:50 Uhr -0400 schrieb Sam Smith
    sam.smith@ece.gatech.edu:

    I guess the IsLocal is failing so it tries to find it at fsck.com-rt?

    I fixed this error here by changing line 52 of
    /export/home2/www/ece_ssl/rt3/share/html/RTFM/Article/Elements/ShowLinks to

    % if ($member->IsLocal) {

    Dirk.

    Dirk Pape wrote:

    Hello,

    –Am Dienstag, 8. Juli 2003 9:50 Uhr -0400 schrieb Sam Smith
    sam.smith@ece.gatech.edu:

    I guess the IsLocal is failing so it tries to find it at fsck.com-rt?

    I fixed this error here by changing line 52 of
    /export/home2/www/ece_ssl/rt3/share/html/RTFM/Article/Elements/ShowLinks to

    % if ($member->IsLocal) {

    Dirk.

    Yes, thank you, that fixed the “IsLocal” problem. I still have a problem
    though:
    When I reply to a ticket and try to include an article, the text of the
    reply is duplicated and the article is not included.
    I am using rt-3-0-4RC2

    Sam Smith

    Hi, has anyone gotten this to work? As far as I can tell, this just
    isn’t fully implemented yet. See the docs/todo file in the rtfm
    tarball:
    Integrate with RT
    Reply to ticket with article

    Which kind of conflicts with what’s in the README, but makes me think it
    is just not implemented yet. If anyone has it working, I would love to
    know how. :slight_smile:

    -JeffOn Wed, 2003-07-09 at 09:43, Sam Smith wrote:

    Yes, thank you, that fixed the “IsLocal” problem. I still have a problem
    though:
    When I reply to a ticket and try to include an article, the text of the
    reply is duplicated and the article is not included.
    I am using rt-3-0-4RC2

    Sam Smith


    rt-devel mailing list
    rt-devel@lists.fsck.com
    http://lists.fsck.com/mailman/listinfo/rt-devel

    Hi, has anyone gotten this to work? As far as I can tell, this just
    isn’t fully implemented yet. See the docs/todo file in the rtfm
    tarball:
    Integrate with RT
    Reply to ticket with article

    Which kind of conflicts with what’s in the README, but makes me think it
    is just not implemented yet. If anyone has it working, I would love to
    know how. :slight_smile:

    The TODO is out of date. And RC2 may actually make this work bettter.
    I’ll try to roll a snapshot sometime today

    -Jeff

    http://www.bestpractical.com/rt – Trouble Ticketing. Free.

    Jesse, that’s good to hear. Thanks!

    -JeffOn Wed, 2003-07-09 at 10:13, Jesse Vincent wrote:

    The TODO is out of date. And RC2 may actually make this work bettter.
    I’ll try to roll a snapshot sometime today