I have been doing about 2 days worth of searching both the mailing list
and the general web trying to find some example/screenshots/etc of RTFM,
but with little luck.
I am trying to figure out (1) If RTFM can be used to create/maintain a
publicly viewable (i.e. no need to log into RT) FAQ base (2) If it would
fit well into our organization.
Of course no one can answer #2 for me, but I was hoping someone one the
list was using RTFM as noted in #1 and would be willing to share with
me the URL or a few screenshots. (off list would be fine if you prefer)
Or do I have this all wrong, and RTFM is only for the “privileged” user?
Associate yourself with men of good quality if you esteem
your own reputation; for 'tis better to be alone then in bad
company. - George Washington, Rules of Civility
I have been doing about 2 days worth of searching both the mailing list
and the general web trying to find some example/screenshots/etc of RTFM,
but with little luck.
I am trying to figure out (1) If RTFM can be used to create/maintain a
publicly viewable (i.e. no need to log into RT) FAQ base (2) If it would
fit well into our organization.
Of course no one can answer #2 for me, but I was hoping someone one the
list was using RTFM as noted in #1 and would be willing to share with
me the URL or a few screenshots. (off list would be fine if you prefer)
Or do I have this all wrong, and RTFM is only for the “privileged” user?
Contact me offlist if you need access to a RT/RTFM installation on which
you can play around. I have helped people in the past with a demo RT VM
that is run for these kind of requests.
The answer to 1 is that it is possible in more then one way, append a
guest username/password to the URL or change the login component to
recognise your rtfm URL and act accordingly.