RTFM/Mason Errors

Mike_Barrett · March 14, 2005, 8:40pm

Hi, I recently moved an existing RTFM2 w/ RT3.2 system to a new server and pointed it at the old database. RT3.2 seems to be working fine, but when a user goes to look at RTFM articles they get the following error:

Start Paste

RT::FM::ArticleCFValue::WikiFormattedContent Unimplemented in HTML::Mason::Commands. (/usr/local/www/rt3/share/html/RTFM/Article/Elements/ShowCustomFields line 32)

Trace begun at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm line 131
HTML::Mason::Exceptions::rethrow_exception(‘RT::FM::ArticleCFValue::WikiFormattedContent Unimplemented in HTML::Mason::Commands. (/usr/local/www/rt3/share/html/RTFM/Article/Elements/ShowCustomFields line 32) ^J’) called at /usr/local/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Record.pm line 485
DBIx::SearchBuilder::Record::AUTOLOAD(‘RT::FM::ArticleCFValue=HASH(0xacc6fb8)’) called at /usr/local/www/rt3/share/html/RTFM/Article/Elements/ShowCustomFields line 32
HTML::Mason::Commands::ANON(‘article’, ‘RT::FM::Article=HASH(0xac738c8)’) called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xacc23b0)’, ‘article’, ‘RT::FM::Article=HASH(0xac738c8)’) called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1074
eval {…} at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, ‘article’, ‘RT::FM::Article=HASH(0xac738c8)’) called at /usr/local/www/rt3/share/html/RTFM/Article/Display.html line 25
HTML::Mason::Commands::ANON(‘id’, 45, ‘id’, 45) called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xaafcdcc)’, ‘id’, 45, ‘id’, 45) called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1074
eval {…} at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, ‘id’, 45, ‘id’, 45) called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 760
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0xaafaaf0)’, ‘id’, 45) called at /usr/local/www/rt3/share/html/autohandler line 199
HTML::Mason::Commands::ANON(‘id’, 45) called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xabb7874)’, ‘id’, 45) called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1069
eval {…} at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 45) called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 338
eval {…} at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 338
eval {…} at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 297
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0xaafaaf0)’) called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 134
eval {…} at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0xaafaaf0)’) called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 827
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0xaa08820)’, ‘Apache=SCALAR(0xaa081e8)’) called at /usr/local/www/rt3/bin/webmux.pl line 105
eval {…} at /usr/local/www/rt3/bin/webmux.pl line 105
RT::Mason::handler(‘Apache=SCALAR(0xaa081e8)’) called at /dev/null line 0
eval {…} at /dev/null line 0

End Paste

Does anyone have any idea what might be causing this?  Any help you can give is very appreciated.  Thanks.
            Mike Barrett | "We have veggie bacon, why don't we have
         mike@daboyz.org |  meat fruit?"
          www.daboyz.org |    -- My ex-coworker, Ben

Mike_Barrett · March 14, 2005, 10:56pm

A re-install of Text::WikiFormat fixed this.On Mon, Mar 14, 2005 at 02:40:08PM -0600, Michael Barrett wrote:

Hi, I recently moved an existing RTFM2 w/ RT3.2 system to a new server and pointed it at the old database.  RT3.2 seems to be working fine, but when a user goes to look at RTFM articles they get the following error:
Start Paste

RT::FM::ArticleCFValue::WikiFormattedContent Unimplemented in HTML::Mason::Commands. (/usr/local/www/rt3/share/html/RTFM/Article/Elements/ShowCustomFields line 32)

Trace begun at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm line 131
HTML::Mason::Exceptions::rethrow_exception(‘RT::FM::ArticleCFValue::WikiFormattedContent Unimplemented in HTML::Mason::Commands. (/usr/local/www/rt3/share/html/RTFM/Article/Elements/ShowCustomFields line 32) ^J’) called at /usr/local/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Record.pm line 485
DBIx::SearchBuilder::Record::AUTOLOAD(‘RT::FM::ArticleCFValue=HASH(0xacc6fb8)’) called at /usr/local/www/rt3/share/html/RTFM/Article/Elements/ShowCustomFields line 32
HTML::Mason::Commands::ANON(‘article’, ‘RT::FM::Article=HASH(0xac738c8)’) called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xacc23b0)’, ‘article’, ‘RT::FM::Article=HASH(0xac738c8)’) called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1074
eval {…} at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, ‘article’, ‘RT::FM::Article=HASH(0xac738c8)’) called at /usr/local/www/rt3/share/html/RTFM/Article/Display.html line 25
HTML::Mason::Commands::ANON(‘id’, 45, ‘id’, 45) called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xaafcdcc)’, ‘id’, 45, ‘id’, 45) called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1074
eval {…} at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, ‘id’, 45, ‘id’, 45) called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 760
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0xaafaaf0)’, ‘id’, 45) called at /usr/local/www/rt3/share/html/autohandler line 199
HTML::Mason::Commands::ANON(‘id’, 45) called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xabb7874)’, ‘id’, 45) called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1069
eval {…} at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 45) called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 338
eval {…} at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 338
eval {…} at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 297
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0xaafaaf0)’) called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 134
eval {…} at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0xaafaaf0)’) called at /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 827
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0xaa08820)’, ‘Apache=SCALAR(0xaa081e8)’) called at /usr/local/www/rt3/bin/webmux.pl line 105
eval {…} at /usr/local/www/rt3/bin/webmux.pl line 105
RT::Mason::handler(‘Apache=SCALAR(0xaa081e8)’) called at /dev/null line 0
eval {…} at /dev/null line 0

End Paste
Does anyone have any idea what might be causing this?  Any help you can give is very appreciated.  Thanks.
–
________________________________________________________________________
Mike Barrett | “We have veggie bacon, why don’t we have
mike@daboyz.org | meat fruit?”
www.daboyz.org | – My ex-coworker, Ben
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            Mike Barrett | "We have veggie bacon, why don't we have
         mike@daboyz.org |  meat fruit?"
          www.daboyz.org |    -- My ex-coworker, Ben

trasko · March 15, 2005, 12:53am

RT-users:

In our current home-brew ticketing system we make the correspondences of
our previous tickets available to the public through a simple search
interface on our home page. If a customer does not wish their ticket to
be publicly accessible we can mark it as “private” and it will not be
included in the search results.

I am looking to replicate or improve upon this with RT. The
public/private status can be handled by a custom field, but does anyone
have a good idea of how to allow public (non-authenticated) access to
past tickets on a per-queue, searchable basis? The simpler the better.

Thanks.