RTFM lost custom field info maybe?

Hello,

I have a hardware crash and I reinstaled RT and imported all the data.
Everything works fine.
I installed RT 3.6.5
I also install RTFM 2.4.0 and the install worked fine too.
I can see the articles of RTFM in RT but no the content.

I guess the custom field info was not stored in the database? Anyway
the hardware is pooched so I cannot get to any files.

Does this seem like a good explanation?
Does RTFM save any custom field info in the MySQL?

Where are those files(if they exist) so I can back them up going forward?

Phil Labonte wrote:

Hello,

I have a hardware crash and I reinstaled RT and imported all the data.
Everything works fine.
I installed RT 3.6.5
I also install RTFM 2.4.0 and the install worked fine too.
I can see the articles of RTFM in RT but no the content.

I guess the custom field info was not stored in the database? Anyway
the hardware is pooched so I cannot get to any files.

Does this seem like a good explanation?
Does RTFM save any custom field info in the MySQL?

In ObjectCustomFieldValues if I’m correct.

Where are those files(if they exist) so I can back them up going forward?

A backup of your rt3 database contains also RTFM.

Joop

Were you at RTFM 2.4.0 before the hardware crash? It almost sounds like
you missed an RTFM schema update.

Phil Labonte wrote:

Hello,

I have a hardware crash and I reinstaled RT and imported all the data.
Everything works fine.
I installed RT 3.6.5
I also install RTFM 2.4.0 and the install worked fine too.
I can see the articles of RTFM in RT but no the content.

I guess the custom field info was not stored in the database? Anyway
the hardware is pooched so I cannot get to any files.

Does this seem like a good explanation?
Does RTFM save any custom field info in the MySQL?

Where are those files(if they exist) so I can back them up going forward?


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Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

I checked and all the schema upgrades are installed.
The issue is the custom fields are not assign to RTFM and the existing
data in the database is not showing up in the RTFM articles… but I
can see them in the database.On Tue, Dec 2, 2008 at 8:30 AM, Drew Barnes barnesaw@ucrwcu.rwc.uc.edu wrote:

Were you at RTFM 2.4.0 before the hardware crash? It almost sounds like you
missed an RTFM schema update.

Phil Labonte wrote:

Hello,

I have a hardware crash and I reinstaled RT and imported all the data.
Everything works fine.
I installed RT 3.6.5
I also install RTFM 2.4.0 and the install worked fine too.
I can see the articles of RTFM in RT but no the content.

I guess the custom field info was not stored in the database? Anyway
the hardware is pooched so I cannot get to any files.

Does this seem like a good explanation?
Does RTFM save any custom field info in the MySQL?

Where are those files(if they exist) so I can back them up going forward?


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy a
copy at http://rtbook.bestpractical.com


Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

What was the version of RTFM with your old install? I can’t remember
everything I had to do the last time I upgraded but I remember schema
changes and a migration script. Sorry I can’t be of more direct help.

Phil Labonte wrote:

I checked and all the schema upgrades are installed.
The issue is the custom fields are not assign to RTFM and the existing
data in the database is not showing up in the RTFM articles… but I
can see them in the database.

Were you at RTFM 2.4.0 before the hardware crash? It almost sounds like you
missed an RTFM schema update.

Phil Labonte wrote:

Hello,

I have a hardware crash and I reinstaled RT and imported all the data.
Everything works fine.
I installed RT 3.6.5
I also install RTFM 2.4.0 and the install worked fine too.
I can see the articles of RTFM in RT but no the content.

I guess the custom field info was not stored in the database? Anyway
the hardware is pooched so I cannot get to any files.

Does this seem like a good explanation?
Does RTFM save any custom field info in the MySQL?

Where are those files(if they exist) so I can back them up going forward?


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy a
copy at http://rtbook.bestpractical.com


Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati