RTFM Issues

Still haven’t managed to figure out what this is all about.

When I try and create a ‘New Class’ in RTFM by clicking the ‘New Class’ link
I get the
following error of which I have no idea how to rectify. I have checked the
Syslog.pm file to try and determine the nature of the problem but have had
no luck there.

Any insight into this issue would be very much appreciated.

-----------[Start of Error]-------------

System error
error: no connection to syslog available at
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Syslog.pm line 77
context:

187: # whether they should generate a full stack trace (confess() and
cluck())
188: # or simply report the caller’s package (croak() and carp()),
respectively.
189: # confess() and croak() die, carp() and cluck() warn.
190:
191: sub croak { die shortmess @_ }
192: sub confess { die longmess @_ }
193: sub carp { warn shortmess @_ }
194: sub cluck { warn longmess @_ }
195:

code stack: /usr/local/lib/perl5/5.8.2/Carp.pm:191
/usr/local/lib/perl5/5.8.2/mach/Sys/Syslog.pm:429
/usr/local/lib/perl5/5.8.2/mach/Sys/Syslog.pm:337
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Syslog.pm:77
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Output.pm:41
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:95
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:74
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:22
/usr/local/rt3/lib/RT.pm:247
/usr/local/lib/perl5/5.8.2/Carp.pm:194
/usr/local/rt3/lib/RT/Principal_Overlay.pm:354
/usr/local/rt3/lib/RT/User_Overlay.pm:1450
/usr/local/rt3/lib/RT/CurrentUser.pm:336
/usr/local/rt3/lib/RT/FM/Class_Overlay.pm:267
/usr/local/rt3/lib/RT/FM/Class_Overlay.pm:254
/usr/local/lib/perl5/site_perl/5.8.2/DBIx/SearchBuilder/Record.pm:409
/usr/local/rt3/share/html/RTFM/Admin/Classes/Modify.html:103
/usr/local/rt3/share/html/autohandler:189

-----------[Start of Error]-------------

Dan Armeneau - Computer Technician
Parkland Regional Library
5404 56 Avenue,
Lacombe, AB T4L 1G1
Phone: 403.782.3850 Fax: 403.782.4650
http://www.prl.ab.ca

Are you on solaris?-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Dan Armeneau
Sent: Friday, January 23, 2004 1:51 PM
To: RT Users
Subject: [rt-users] RTFM Issues

Still haven’t managed to figure out what this is all about.

When I try and create a ‘New Class’ in RTFM by clicking the ‘New Class’ link
I get the
following error of which I have no idea how to rectify. I have checked the
Syslog.pm file to try and determine the nature of the problem but have had
no luck there.

Any insight into this issue would be very much appreciated.

-----------[Start of Error]-------------

System error
error: no connection to syslog available at
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Syslog.pm line 77
context:

187: # whether they should generate a full stack trace (confess() and
cluck())
188: # or simply report the caller’s package (croak() and carp()),
respectively.
189: # confess() and croak() die, carp() and cluck() warn.
190:
191: sub croak { die shortmess @_ }
192: sub confess { die longmess @_ }
193: sub carp { warn shortmess @_ }
194: sub cluck { warn longmess @_ }
195:

code stack: /usr/local/lib/perl5/5.8.2/Carp.pm:191
/usr/local/lib/perl5/5.8.2/mach/Sys/Syslog.pm:429
/usr/local/lib/perl5/5.8.2/mach/Sys/Syslog.pm:337
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Syslog.pm:77
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Output.pm:41
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:95
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:74
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:22
/usr/local/rt3/lib/RT.pm:247
/usr/local/lib/perl5/5.8.2/Carp.pm:194
/usr/local/rt3/lib/RT/Principal_Overlay.pm:354
/usr/local/rt3/lib/RT/User_Overlay.pm:1450
/usr/local/rt3/lib/RT/CurrentUser.pm:336
/usr/local/rt3/lib/RT/FM/Class_Overlay.pm:267
/usr/local/rt3/lib/RT/FM/Class_Overlay.pm:254
/usr/local/lib/perl5/site_perl/5.8.2/DBIx/SearchBuilder/Record.pm:409
/usr/local/rt3/share/html/RTFM/Admin/Classes/Modify.html:103
/usr/local/rt3/share/html/autohandler:189

-----------[Start of Error]-------------

Dan Armeneau - Computer Technician
Parkland Regional Library
5404 56 Avenue,
Lacombe, AB T4L 1G1
Phone: 403.782.3850 Fax: 403.782.4650
http://www.prl.ab.ca

rt-users mailing list
rt-users@lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

This is running on a fresh install of:
FreeBSD 5.2
RT3-3.0.8
Perl 5.8.2_2
MySQl 4.0.17
Apache 1.3.29_1-----Original Message-----
From: AJ [mailto:rt@musefoundry.com]
Sent: January 23, 2004 1:00 PM
To: ‘Dan Armeneau’; 'RT Users’
Subject: RE: [rt-users] RTFM Issues

Are you on solaris?

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Dan Armeneau
Sent: Friday, January 23, 2004 1:51 PM
To: RT Users
Subject: [rt-users] RTFM Issues

Still haven’t managed to figure out what this is all about.

When I try and create a ‘New Class’ in RTFM by clicking the ‘New Class’ link
I get the
following error of which I have no idea how to rectify. I have checked the
Syslog.pm file to try and determine the nature of the problem but have had
no luck there.

Any insight into this issue would be very much appreciated.

-----------[Start of Error]-------------

System error
error: no connection to syslog available at
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Syslog.pm line 77
context:

187: # whether they should generate a full stack trace (confess() and
cluck())
188: # or simply report the caller’s package (croak() and carp()),
respectively.
189: # confess() and croak() die, carp() and cluck() warn.
190:
191: sub croak { die shortmess @_ }
192: sub confess { die longmess @_ }
193: sub carp { warn shortmess @_ }
194: sub cluck { warn longmess @_ }
195:

code stack: /usr/local/lib/perl5/5.8.2/Carp.pm:191
/usr/local/lib/perl5/5.8.2/mach/Sys/Syslog.pm:429
/usr/local/lib/perl5/5.8.2/mach/Sys/Syslog.pm:337
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Syslog.pm:77
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Output.pm:41
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:95
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:74
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:22
/usr/local/rt3/lib/RT.pm:247
/usr/local/lib/perl5/5.8.2/Carp.pm:194
/usr/local/rt3/lib/RT/Principal_Overlay.pm:354
/usr/local/rt3/lib/RT/User_Overlay.pm:1450
/usr/local/rt3/lib/RT/CurrentUser.pm:336
/usr/local/rt3/lib/RT/FM/Class_Overlay.pm:267
/usr/local/rt3/lib/RT/FM/Class_Overlay.pm:254
/usr/local/lib/perl5/site_perl/5.8.2/DBIx/SearchBuilder/Record.pm:409
/usr/local/rt3/share/html/RTFM/Admin/Classes/Modify.html:103
/usr/local/rt3/share/html/autohandler:189

-----------[Start of Error]-------------

Dan Armeneau - Computer Technician
Parkland Regional Library
5404 56 Avenue,
Lacombe, AB T4L 1G1
Phone: 403.782.3850 Fax: 403.782.4650
http://www.prl.ab.ca

rt-users mailing list
rt-users@lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

I have the exact same problem. And the only difference for me is I am running
on FreeBSD 4.9. Would you by any chance happen to also be running syslog-ng?
I had no to time to fix the issue so I just configured RT to use file based
logging rather than syslog based logging, and I can create RTFM’s.On Fri, Jan 23, 2004 at 12:59:09PM -0700, Dan Armeneau wrote:

This is running on a fresh install of:
FreeBSD 5.2
RT3-3.0.8
Perl 5.8.2_2
MySQl 4.0.17
Apache 1.3.29_1

-----Original Message-----
From: AJ [mailto:rt@musefoundry.com]
Sent: January 23, 2004 1:00 PM
To: ‘Dan Armeneau’; 'RT Users’
Subject: RE: [rt-users] RTFM Issues

Are you on solaris?

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Dan Armeneau
Sent: Friday, January 23, 2004 1:51 PM
To: RT Users
Subject: [rt-users] RTFM Issues

Still haven’t managed to figure out what this is all about.

When I try and create a ‘New Class’ in RTFM by clicking the ‘New Class’ link
I get the
following error of which I have no idea how to rectify. I have checked the
Syslog.pm file to try and determine the nature of the problem but have had
no luck there.

Any insight into this issue would be very much appreciated.

-----------[Start of Error]-------------

System error
error: no connection to syslog available at
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Syslog.pm line 77
context:

187: # whether they should generate a full stack trace (confess() and
cluck())
188: # or simply report the caller’s package (croak() and carp()),
respectively.
189: # confess() and croak() die, carp() and cluck() warn.
190:
191: sub croak { die shortmess @_ }
192: sub confess { die longmess @_ }
193: sub carp { warn shortmess @_ }
194: sub cluck { warn longmess @_ }
195:

code stack: /usr/local/lib/perl5/5.8.2/Carp.pm:191
/usr/local/lib/perl5/5.8.2/mach/Sys/Syslog.pm:429
/usr/local/lib/perl5/5.8.2/mach/Sys/Syslog.pm:337
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Syslog.pm:77
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Output.pm:41
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:95
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:74
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:22
/usr/local/rt3/lib/RT.pm:247
/usr/local/lib/perl5/5.8.2/Carp.pm:194
/usr/local/rt3/lib/RT/Principal_Overlay.pm:354
/usr/local/rt3/lib/RT/User_Overlay.pm:1450
/usr/local/rt3/lib/RT/CurrentUser.pm:336
/usr/local/rt3/lib/RT/FM/Class_Overlay.pm:267
/usr/local/rt3/lib/RT/FM/Class_Overlay.pm:254
/usr/local/lib/perl5/site_perl/5.8.2/DBIx/SearchBuilder/Record.pm:409
/usr/local/rt3/share/html/RTFM/Admin/Classes/Modify.html:103
/usr/local/rt3/share/html/autohandler:189

-----------[Start of Error]-------------

Dan Armeneau - Computer Technician
Parkland Regional Library
5404 56 Avenue,
Lacombe, AB T4L 1G1
Phone: 403.782.3850 Fax: 403.782.4650
http://www.prl.ab.ca


rt-users mailing list
rt-users@lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm


rt-users mailing list
rt-users@lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

John Zaitz
Senior Systems Engineer
W: 512.681.5016 F: 512.681.5017 M: 512.917.4317
www.works.com

1024D/644371E4 D925 FFF7 4B06 E453 C4D5  ACB4 9ED3 48CC 6443 71E4

NOTICE: This message and any information, files or materials sent with
may contain confidential and proprietary information or material of the
sender, the recipient(s) or others, or information or material covered
by the attorney-client privilege, attorney work product privilege, or
other applicable privilege. If you are not a named recipient or if you
have received this message in error, please notify the sender
immediately by return email, delete this email from your system, and do
not disclose the contents of this transmission to any other person, use
this transmission or any of its contents for any purpose, or further
copy its contents. Persons communicating with Works Operating Company,
any of its affiliated companies, or any of their respective
representatives by electronic means are advised and agree that such
communications are reviewed for possible viruses and other harmful or
objectionable content or material.

Look in the apache error logs. If you are also seeing a unix dgram error
with the front end error you may be having the same problem I was having
with solaris.

Log::Dispatch::Syslog has a socket parameter. The default is supposed to be
’inet’ but I had to explicitly define it in the RT.pm.

If you go into the /lib/RT.pm and look for Log::Dispatch::Syslog,
towards the bottom will be a line:

stderr=> 1

if you add above that line (adding another key/value to the hash) and
restart the web server:

socket => ‘inet’,

#you can add above or below. But wherever, make sure the comma is at the end
of the line that is above

it started to work for me.

The other option is: socket => ‘unix’

I believe that one of those should work for you.

A.J.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of John Zaitz
Sent: Friday, January 23, 2004 4:27 PM
To: RT Users
Subject: Re: [rt-users] RTFM Issues

I have the exact same problem. And the only difference for me is I am
running
on FreeBSD 4.9. Would you by any chance happen to also be running syslog-ng?
I had no to time to fix the issue so I just configured RT to use file based
logging rather than syslog based logging, and I can create RTFM’s.

This is running on a fresh install of:
FreeBSD 5.2
RT3-3.0.8
Perl 5.8.2_2
MySQl 4.0.17
Apache 1.3.29_1

-----Original Message-----
From: AJ [mailto:rt@musefoundry.com]
Sent: January 23, 2004 1:00 PM
To: ‘Dan Armeneau’; 'RT Users’
Subject: RE: [rt-users] RTFM Issues

Are you on solaris?

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Dan
Armeneau
Sent: Friday, January 23, 2004 1:51 PM
To: RT Users
Subject: [rt-users] RTFM Issues

Still haven’t managed to figure out what this is all about.

When I try and create a ‘New Class’ in RTFM by clicking the 'New Class’
link
I get the
following error of which I have no idea how to rectify. I have checked
the
Syslog.pm file to try and determine the nature of the problem but have had
no luck there.

Any insight into this issue would be very much appreciated.

-----------[Start of Error]-------------

System error
error: no connection to syslog available at
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Syslog.pm line 77
context:

187: # whether they should generate a full stack trace (confess()
and
cluck())
188: # or simply report the caller’s package (croak() and
carp()),
respectively.
189: # confess() and croak() die, carp() and cluck() warn.
190:
191: sub croak { die shortmess @_ }
192: sub confess { die longmess @_ }
193: sub carp { warn shortmess @_ }
194: sub cluck { warn longmess @_ }
195:

code stack: /usr/local/lib/perl5/5.8.2/Carp.pm:191
/usr/local/lib/perl5/5.8.2/mach/Sys/Syslog.pm:429
/usr/local/lib/perl5/5.8.2/mach/Sys/Syslog.pm:337
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Syslog.pm:77
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch/Output.pm:41
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:95
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:74
/usr/local/lib/perl5/site_perl/5.8.2/Log/Dispatch.pm:22
/usr/local/rt3/lib/RT.pm:247
/usr/local/lib/perl5/5.8.2/Carp.pm:194
/usr/local/rt3/lib/RT/Principal_Overlay.pm:354
/usr/local/rt3/lib/RT/User_Overlay.pm:1450
/usr/local/rt3/lib/RT/CurrentUser.pm:336
/usr/local/rt3/lib/RT/FM/Class_Overlay.pm:267
/usr/local/rt3/lib/RT/FM/Class_Overlay.pm:254
/usr/local/lib/perl5/site_perl/5.8.2/DBIx/SearchBuilder/Record.pm:409
/usr/local/rt3/share/html/RTFM/Admin/Classes/Modify.html:103
/usr/local/rt3/share/html/autohandler:189

-----------[Start of Error]-------------

Dan Armeneau - Computer Technician
Parkland Regional Library
5404 56 Avenue,
Lacombe, AB T4L 1G1
Phone: 403.782.3850 Fax: 403.782.4650
http://www.prl.ab.ca


rt-users mailing list
rt-users@lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm


rt-users mailing list
rt-users@lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

John Zaitz
Senior Systems Engineer
W: 512.681.5016 F: 512.681.5017 M: 512.917.4317
www.works.com

1024D/644371E4 D925 FFF7 4B06 E453 C4D5  ACB4 9ED3 48CC 6443 71E4

NOTICE: This message and any information, files or materials sent with
may contain confidential and proprietary information or material of the
sender, the recipient(s) or others, or information or material covered
by the attorney-client privilege, attorney work product privilege, or
other applicable privilege. If you are not a named recipient or if you
have received this message in error, please notify the sender
immediately by return email, delete this email from your system, and do
not disclose the contents of this transmission to any other person, use
this transmission or any of its contents for any purpose, or further
copy its contents. Persons communicating with Works Operating Company,
any of its affiliated companies, or any of their respective
representatives by electronic means are advised and agree that such
communications are reviewed for possible viruses and other harmful or
objectionable content or material.
rt-users mailing list
rt-users@lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

AJ and All,

Just a quick thank you to AJ for the quick and accurate resolution to the
’RTFM Issues’ System Error I was receiving.

-------------[AJ’s Fix]------------------------------

Log::Dispatch::Syslog has a socket parameter. The default is supposed to be
’inet’ but I had to explicitly define it in the RT.pm.

If you go into the /lib/RT.pm and look for Log::Dispatch::Syslog,
towards the bottom will be a line:

stderr=> 1

if you add above that line (adding another key/value to the hash) and
restart the web server:

socket => ‘inet’,

#you can add above or below. But wherever, make sure the comma is at the end
of the line that is above

-------------[End of AJ’s Fix]------------------------

Dan Armeneau - Computer Technician
Parkland Regional Library
5404 56 Avenue,
Lacombe, AB T4L 1G1
Phone: 403.782.3850 Fax: 403.782.4650
http://www.prl.ab.ca

HI all -

I’m running RT 3.8.8 on Ubuntu 10.04.

When working in RTFM and trying to apply a custom field to certain topics, I
get the following:

could not find component for path
’/Elements/RT__FM__ClassCollection/ColumnMap’

I’m not exactly sure what that means, or how to fix it.

Any suggestions?
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.edu

HI all -
I’m running RT 3.8.8 on Ubuntu 10.04.
When working in RTFM and trying to apply a custom field to certain topics, I get the
following:
could not find component for path '/Elements/RT__FM__ClassCollection/ColumnMap’
I’m not exactly sure what that means, or how to fix it.
Any suggestions?

Try RTFM 2.4.3rc1, it resolves this and one other 3.8.8 issue

-kevin

Thank you !

That fixed it!
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.eduOn Tue, Nov 30, 2010 at 8:53 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Tue, Nov 30, 2010 at 08:31:02AM -0600, Max McGrath wrote:

HI all -
I’m running RT 3.8.8 on Ubuntu 10.04.
When working in RTFM and trying to apply a custom field to certain
topics, I get the
following:
could not find component for path
’/Elements/RT__FM__ClassCollection/ColumnMap’
I’m not exactly sure what that means, or how to fix it.
Any suggestions?

Try RTFM 2.4.3rc1, it resolves this and one other 3.8.8 issue

-kevin