I’m trying to get RTFM 2.04 to work with RT 3.4.3 on a Solaris system.
The install doesn’t generate any errors and it appears that everything
completes fine.
But the RTFM link doesn’t show in the main menu and when I force the
expected location of RTFM in my browser at
http://domain_name/rt3/RTFM/index.html I get an error Can’t locate
object “new” via package RT::FM::ArticleCollection (perhaps you forgot
to load RT::FM::ArticleCollection at
opt/rt3/share/html/RTFM/Elements/NewestArticles line 60.
I’ve been working with RT for some time now on both Linux and Solaris
but I haven’t been able to figure this out and my boss is getting a bit
cranky about it. I’ve been going on and on about this software being the
bees knees so I’d sure like to get it up and running ASAP.
Any help much appreciated.
Darrell Burkey, President
Computing Assistance Support & Education Inc
http://www.case.org.au - info@case.org.au
I don’t remember for sure, but probably with RT 3.4 you have to run
RTFM 2.1.x versions.On 11/1/05, Darrell Burkey president@case.org.au wrote:
I’m trying to get RTFM 2.04 to work with RT 3.4.3 on a Solaris system.
The install doesn’t generate any errors and it appears that everything
completes fine.
But the RTFM link doesn’t show in the main menu and when I force the
expected location of RTFM in my browser at
http://domain_name/rt3/RTFM/index.html I get an error Can’t locate
object “new” via package RT::FM::ArticleCollection (perhaps you forgot
to load RT::FM::ArticleCollection at
opt/rt3/share/html/RTFM/Elements/NewestArticles line 60.
I’ve been working with RT for some time now on both Linux and Solaris
but I haven’t been able to figure this out and my boss is getting a bit
cranky about it. I’ve been going on and on about this software being the
bees knees so I’d sure like to get it up and running ASAP.
Any help much appreciated.
–
Darrell Burkey, President
Computing Assistance Support & Education Inc
http://www.case.org.au - info@case.org.au
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Best regards, Ruslan.
The most recent version of RTFM I see on the site is 2.0.4 from July
this year. I’ve also seen a reference in rtfm-devel to this problem but
with no resolution.
Would it be worth me downgrading my version of RT? I was hoping to use
RTFM as a change log given how well it’s worked for use at other sites.
From what I can see at this point in time the newest version of RT
doesn’t play well with RTFM.
Has anyone here managed to get RT 3.4.3 and RTFM 2.04 working together?
Cheers.On Wed, 2005-11-02 at 06:22 +0300, Ruslan Zakirov wrote:
I don’t remember for sure, but probably with RT 3.4 you have to run
RTFM 2.1.x versions.
But the RTFM link doesn’t show in the main menu and when I force the
expected location of RTFM in my browser at
http://domain_name/rt3/RTFM/index.html I get an error Can’t locate
object “new” via package RT::FM::ArticleCollection (perhaps you forgot
to load RT::FM::ArticleCollection at
opt/rt3/share/html/RTFM/Elements/NewestArticles line 60.
Darrell Burkey, President
Computing Assistance Support & Education Inc
http://www.case.org.au - info@case.org.au
The most recent version of RTFM I see on the site is 2.0.4 from July
this year. I’ve also seen a reference in rtfm-devel to this problem but
with no resolution.
RTFM 2.1.x are development releases and available from
http://download.bestpractical.com/pub/rt/devel/RTFM-2.1.40.tar.gz
I’m sure that question about RTFM vs RT versions was discussed on the
rt-users list, you could try to search archives.
Would it be worth me downgrading my version of RT? I was hoping to use
RTFM as a change log given how well it’s worked for use at other sites.
From what I can see at this point in time the newest version of RT
doesn’t play well with RTFM.
Has anyone here managed to get RT 3.4.3 and RTFM 2.04 working together?
Cheers.
I don’t remember for sure, but probably with RT 3.4 you have to run
RTFM 2.1.x versions.
But the RTFM link doesn’t show in the main menu and when I force the
expected location of RTFM in my browser at
http://domain_name/rt3/RTFM/index.html I get an error Can’t locate
object “new” via package RT::FM::ArticleCollection (perhaps you forgot
to load RT::FM::ArticleCollection at
opt/rt3/share/html/RTFM/Elements/NewestArticles line 60.
–
Darrell Burkey, President
Computing Assistance Support & Education Inc
http://www.case.org.au - info@case.org.au
Best regards, Ruslan.