RTFM gone

RT Users
1

RTFM seems gone on our RT. Until now it was not used, but I don’t see
the URL any longer at the web interface.

We use RT 3.8.7 and RTFM 2.4.2
The tables for RTFM are still in the database but surfing to
RTFM/index.html results in an error:
“The page you requested could not be found”.
RTFM was installed following the README and Set(@Plugins,qw(RT::FM));
is included in RT_SiteConfig.pm

Any ideas how to fix this?

Thanks,
P.

2

First thing that pops into my mind is the Set(@Plugins,qw(RT::FM)); line. There can be only one in the config file – multiple Set(@Plugins,…) just overwrite what was set on a previous line. If you have more than one Set line, consolidate them into one Set statement.

Mike-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of polloxx
Sent: Tuesday, April 20, 2010 9:15 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RTFM gone

RTFM seems gone on our RT. Until now it was not used, but I don’t see
the URL any longer at the web interface.

We use RT 3.8.7 and RTFM 2.4.2
The tables for RTFM are still in the database but surfing to
RTFM/index.html results in an error:
“The page you requested could not be found”.
RTFM was installed following the README and Set(@Plugins,qw(RT::FM));
is included in RT_SiteConfig.pm

Any ideas how to fix this?

Thanks,
P.

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

3

No, that doesn’t help.On Tue, Apr 20, 2010 at 5:15 PM, Michael Finn mfinn@nbutexas.com wrote:

First thing that pops into my mind is the Set(@Plugins,qw(RT::FM)); line. There can be only one in the config file – multiple Set(@Plugins,…) just overwrite what was set on a previous line. If you have more than one Set line, consolidate them into one Set statement.

Mike

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of polloxx
Sent: Tuesday, April 20, 2010 9:15 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RTFM gone

RTFM seems gone on our RT. Until now it was not used, but I don’t see
the URL any longer at the web interface.

We use RT 3.8.7 and RTFM 2.4.2
The tables for RTFM are still in the database but surfing to
RTFM/index.html results in an error:
“The page you requested could not be found”.
RTFM was installed following the README and Set(@Plugins,qw(RT::FM));
is included in RT_SiteConfig.pm

Any ideas how to fix this?

Thanks,
P.

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com