Can someone exmplain (or point me toward) the rules regarding RTFM
overriding RT callbacks.
For example,
./share/html/Callbacks/RTFM/Elements/MessageBox/Default appears to override
./share/html/Elements/MessageBox
In general, what are the differences between Elements under Callback
hierarchies, and all others?
Instead of changing the
./share/html/Callbacks/RTFM/Elements/MessageBox/Default file, what would be
the appropriate location to create my own override?
Thanks,
Ed-----Original Message-----
From: Ed Kershenbaum [mailto:edk@grandvirtual.com]
Sent: Tuesday, March 02, 2004 3:46 PM
To: rt-devel@lists.bestpractical.com
Subject: RE: [rt-devel] Constraining RTFM search by queue when updating ti
cket
Turns out it was not problem. Passed the queue name into the callback as a
parameter, then scanned the article class list looking for a match. Used
the $class->ID of the match as an additional limit in calling
$articles_basic->Limit.
-----Original Message-----
From: Ed Kershenbaum [mailto:edk@grandvirtual.com]
Sent: Monday, March 01, 2004 1:31 PM
To: rt-devel@lists.bestpractical.com
Subject: [rt-devel] Constraining RTFM search by queue when updating ticket
We operate RT in 16 languages. I’ve set up a queue per language, and a
corresponding RTFM class with an identical name.
I’m passing the queue name into the RTFM BeforeMessageBox callback on
Update.html.
Looks like I’ll need to constrain the RTFM search by calling
$articles_basic->Limit.
Any hints on the appropriate parameters need to constrain searching for
RTFM_Content by particular named class?
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