RTFM: Customfield data not inserting upon Include RTFM Article

RT Users
1

RT 3.4.2 RTM 2.1-TESTING (3726) perl 5.8.6.

Everything about RTFM seems to be working (I’ve only played with it for 45
mins) except that I can’t seem to include any custom content when I Reply
(using www interface) a ticket and click to include an article. When I do
so, it includes:

#2: foo

testing

“foo” is the subject and “testing” is the summary. I have a CF called
"body" that applies to RTFM Articles of type Fill in one text area (I’ve
tried wiki and others as well). The content of “body” in article #2 is
filled out but as you can see isn’t making it.
This is all under a class called TestClass and a topic of TestTopic.

I’ve granted all the perms I believe I need to but I’m a superuser anyway.
I’m not seeing anything relevant in the logs (debug mode).

Any ideas?

Thanks!

-=| Ben
2

Just sent the attached to rtfm-bugs.

-=| Ben

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
ben@atomicmatrix.netSent: Friday, August 26, 2005 5:06 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RTFM: Customfield data not inserting upon Include
RTFMArticle

RT 3.4.2 RTM 2.1-TESTING (3726) perl 5.8.6.

Everything about RTFM seems to be working (I’ve only played with it for 45
mins) except that I can’t seem to include any custom content when I Reply
(using www interface) a ticket and click to include an article. When I do
so, it includes:

#2: foo

testing

“foo” is the subject and “testing” is the summary. I have a CF called
“body” that applies to RTFM Articles of type Fill in one text area (I’ve
tried wiki and others as well). The content of “body” in article #2 is
filled out but as you can see isn’t making it.
This is all under a class called TestClass and a topic of TestTopic.

I’ve granted all the perms I believe I need to but I’m a superuser anyway.
I’m not seeing anything relevant in the logs (debug mode).

Any ideas?

Thanks!

-=| Ben
3

Additionally, I wonder about this line:

% if ($cf->Type eq ‘TextSingle’) {

There is no “TestSingle” CF type - shouldn’t this just be “Text”?

-=| Ben

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ben GoodwinSent: Sunday, August 28, 2005 2:02 PM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTFM: Customfield data not inserting upon
IncludeRTFMArticle

Just sent the attached to rtfm-bugs.

-=| Ben

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
ben@atomicmatrix.net
Sent: Friday, August 26, 2005 5:06 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RTFM: Customfield data not inserting upon Include
RTFMArticle

RT 3.4.2 RTM 2.1-TESTING (3726) perl 5.8.6.

Everything about RTFM seems to be working (I’ve only played with it for 45
mins) except that I can’t seem to include any custom content when I Reply
(using www interface) a ticket and click to include an article. When I do
so, it includes:

#2: foo

testing

“foo” is the subject and “testing” is the summary. I have a CF called
“body” that applies to RTFM Articles of type Fill in one text area (I’ve
tried wiki and others as well). The content of “body” in article #2 is
filled out but as you can see isn’t making it.
This is all under a class called TestClass and a topic of TestTopic.

I’ve granted all the perms I believe I need to but I’m a superuser anyway.
I’m not seeing anything relevant in the logs (debug mode).

Any ideas?

Thanks!

-=| Ben