RTFM installing was successful and in all other respects appears to be
functioning fine (same with RT).
First: click Reply to a RT ticket, select a given RTFM from the drop
down, then click “Go” to apply it. This works as expected.
Next: Click “update”.
A blank page with the following error is displayed: https://domain.com/rt/Ticket/Update.html
Can’t call method “Id” on an undefined value at /opt/rt3/local/plugins/
RT-FM/lib/RT/URI/fsck_com_rtfm.pm line 134.
However, the reply is successfully logged and any notifications emails
are sent out correctly.
Here’s the function referred to in the error:
Any help greatly appreciated,