I have RTFM beta 6 running on RT 3.0 (release). I mentioned this a few
weeks ago but thought I’d wait for the dust to settle. I have several
articles defined in RTFM, can ‘find’ them using the ticket interface, but
when I click “Go” to include them, RT just populates the response box with
another copy of the user’s original message rather than the article.
Wondered if I have something setup wrong… Any input appreciated.
David C. Troy [email@example.com] 410-384-2500 Sales
ToadNet - Want to go fast? 410-544-1329 FAX
570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net