RTFM Articles not showing up when "Go" is clicked

RT Users
1

I have RTFM beta 6 running on RT 3.0 (release). I mentioned this a few
weeks ago but thought I’d wait for the dust to settle. I have several
articles defined in RTFM, can ‘find’ them using the ticket interface, but
when I click “Go” to include them, RT just populates the response box with
another copy of the user’s original message rather than the article.

Wondered if I have something setup wrong… Any input appreciated.

Regards,
Dave

David C. Troy [dave@toad.net] 410-384-2500 Sales
ToadNet - Want to go fast? 410-544-1329 FAX
570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net

2

“DCT” == David C Troy dave@toad.net writes:

DCT> articles defined in RTFM, can ‘find’ them using the ticket interface, but
DCT> when I click “Go” to include them, RT just populates the response box with
DCT> another copy of the user’s original message rather than the article.

I asked this the other day on rt-devel. I got one “me too” response.
There are at least three of us now who have spoken up :wink:

I filed a bug with rtfm-bugs.

3

“DCT” == David C Troy dave@toad.net writes:

DCT> articles defined in RTFM, can ‘find’ them using the ticket interface, but
DCT> when I click “Go” to include them, RT just populates the response box with
DCT> another copy of the user’s original message rather than the article.

I asked this the other day on rt-devel. I got one “me too” response.
There are at least three of us now who have spoken up :wink:

And I confirmed it as a bug. I’ll get to it when I can. (Aside from the
fact that I’ve got a flight to London in 24 hours :wink: Patches are, as
always, appreciated.

-j

I filed a bug with rtfm-bugs.

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4

can you verify that this is still a problem with rt 3.0.4RC2 and
http://fsck.com/~jesse/rtfm-snap.tgz (which will become rc2 once rt
3.0.4 comes out)

-jOn Mon, Apr 14, 2003 at 04:06:30PM -0400, Vivek Khera wrote:

“DCT” == David C Troy dave@toad.net writes:

DCT> articles defined in RTFM, can ‘find’ them using the ticket interface, but
DCT> when I click “Go” to include them, RT just populates the response box with
DCT> another copy of the user’s original message rather than the article.

I asked this the other day on rt-devel. I got one “me too” response.
There are at least three of us now who have spoken up :wink:

I filed a bug with rtfm-bugs.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.