Hi all -
Running RT 3.8.8 on ubuntu 10.04.
I have RTFM setup and I use it mainly for Canned Responses. Right now when
I use an article in my reply I see a bunch of
. Obviously showing all
the HTML line breaks from my article. When I go to modify my article I just
see the normal article with no HTML. Is there a way I can get the HTML to
stop showing up?
Thanks!
Max
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.edu
I have RTFM setup and I use it mainly for Canned Responses. Right now when I use an article in
my reply I see a bunch of
. Obviously showing all the HTML line breaks from my article.
When I go to modify my article I just see the normal article with no HTML. Is there a way I
can get the HTML to stop showing up?
If your article contains HTML, I wouldn’t expect it to work well with
the rich text editor since it tries to escape things on the way in.
What kind of Custom Field are you using for your article storage?
-kevin
Kevin -
The one in question I call Content and it is a Fill in one text area.
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.eduOn Tue, Dec 14, 2010 at 12:40 PM, Kevin Falcone falcone@bestpractical.comwrote:
On Tue, Dec 14, 2010 at 11:55:46AM -0600, Max McGrath wrote:
I have RTFM setup and I use it mainly for Canned Responses. Right now
when I use an article in
my reply I see a bunch of
. Obviously showing all the HTML line
breaks from my article.
When I go to modify my article I just see the normal article with no
HTML. Is there a way I
can get the HTML to stop showing up?If your article contains HTML, I wouldn’t expect it to work well with
the rich text editor since it tries to escape things on the way in.
What kind of Custom Field are you using for your article storage?-kevin
Kevin -
The one in question I call Content and it is a Fill in one text area.
Do you have literal HTML in the Content CF or is it just normal line
breaks?
-kevin
Just a normal line break. No HTML whatsoever.
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.eduOn Tue, Dec 14, 2010 at 1:48 PM, Kevin Falcone falcone@bestpractical.comwrote:
On Tue, Dec 14, 2010 at 12:43:37PM -0600, Max McGrath wrote:
Kevin -
The one in question I call Content and it is a Fill in one text area.Do you have literal HTML in the Content CF or is it just normal line
breaks?-kevin
Just a normal line break. No HTML whatsoever.
Then it sounds like you’re triggering the HTML rewriter without
actually having the rich text editor enabled.
Perhaps a screenshot of the message box after including the article
would be helpful
-kevin
Good idea Kevin.
I’ve attached two screenshots.
On Tue, Dec 14, 2010 at 01:50:34PM -0600, Max McGrath wrote:
Just a normal line break. No HTML whatsoever.
Then it sounds like you’re triggering the HTML rewriter without
actually having the rich text editor enabled.Perhaps a screenshot of the message box after including the article
would be helpful-kevin
Good idea Kevin.
I’ve attached two screenshots.
- Me modifying the article
- Me using the article to reply.
That smells like the JavaScript for the rich text editor is running,
but you don’t appear to have the RichText editor on. Can you check
your config setting for that?
-kevin
Kevin -
I don’t quite know what file to check for this config? Could you point me
in the right direction?
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.eduOn Tue, Dec 14, 2010 at 3:09 PM, Kevin Falcone falcone@bestpractical.comwrote:
On Tue, Dec 14, 2010 at 02:39:36PM -0600, Max McGrath wrote:
Good idea Kevin.
I’ve attached two screenshots.
- Me modifying the article
- Me using the article to reply.
That smells like the JavaScript for the rich text editor is running,
but you don’t appear to have the RichText editor on. Can you check
your config setting for that?-kevin
I don’t quite know what file to check for this config? Could you point me in the right
direction?
You can look at your Preferences or RT_SiteConfig
Probably best to check both.
-kevin
I found this in my System Configuration:
MessageBoxRichText 1 core config
That’s all I could really find about RichText.
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.eduOn Tue, Dec 14, 2010 at 3:17 PM, Kevin Falcone falcone@bestpractical.comwrote:
On Tue, Dec 14, 2010 at 03:11:31PM -0600, Max McGrath wrote:
I don’t quite know what file to check for this config? Could you point
me in the right
direction?You can look at your Preferences or RT_SiteConfig
Probably best to check both.-kevin
I found this in my System Configuration:
MessageBoxRichText 1 core config
That implies it is turned on, yet your screenshot doesn’t show it.
Are you doing anything interesting in your browser to disable it?
-keivn
Kevin,
I don’t believe I am doing anything to disable it.
I’ve tried 4 different browsers (IE, Firefox, Chrome, Safari) and different
machines. Still seeing the same thing.
It’s not a huge issue – just thought there may be a quick fix out there.
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.eduOn Wed, Dec 15, 2010 at 8:29 AM, Kevin Falcone falcone@bestpractical.comwrote:
On Tue, Dec 14, 2010 at 03:28:26PM -0600, Max McGrath wrote:
I found this in my System Configuration:
MessageBoxRichText 1 coreconfig
That implies it is turned on, yet your screenshot doesn’t show it.
Are you doing anything interesting in your browser to disable it?-keivn
I don’t believe I am doing anything to disable it.
I’ve tried 4 different browsers (IE, Firefox, Chrome, Safari) and different machines. Still
seeing the same thing.
If you go to your Preferences and turn it off “WYSIWYG message
composer” does it still happen?
-kevin
It looks fine now after turning WYSIWIG off.
Good suggestion.
Thanks!
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.eduOn Thu, Dec 16, 2010 at 12:59 PM, Kevin Falcone falcone@bestpractical.comwrote:
On Thu, Dec 16, 2010 at 12:39:06PM -0600, Max McGrath wrote:
I don’t believe I am doing anything to disable it.
I’ve tried 4 different browsers (IE, Firefox, Chrome, Safari) and
different machines. Still
seeing the same thing.If you go to your Preferences and turn it off “WYSIWYG message
composer” does it still happen?-kevin
It looks fine now after turning WYSIWIG off.
Good suggestion.
This implies that there is some misconfiguration with your web server
and serving the RichText javascript.
-kevin