RTFM 2.4.1 on RT 3.8.2

RT Users
1

I am attempting to install RTFM 2.4.1 on my existing (fully functional)
RT 3.8.2 installation. This is on a CentOS 5 host with RT installed in
the standard location (/opt/rt3). So, I do the following (all of which
complete without any error messages):

cd /usr/local/src

wget http://download.bestpractical.com/pub/rt/release/RTFM-2.4.1.tar.gz

tar zxf RTFM-2.4.1.tar.gz

cd RTFM-2.4.1

perl Makefile.PL

make

make install

make initdb

/etc/init.d/httpd restart

I login to RT as a SuperUser and I don’t see any reference to RTFM.

I know that with other RT plugins (RT-Authen-ExternalAuth), I have
needed to include a line in my RT_SiteConfig.pm. But when I tried
adding this [ Set( @Plugins, (qw(RT::Authen::ExternalAuth),RT-FM)); ]
and restarting, it had no impact.

Any suggestions? Am I missing a simple step? Thanks,

Josh

Joshua Fiske '03, '04

Network and Security Engineer

Clarkson University, Office of Information Technology

(315) 268-6722 – Fax: (315) 268-6570

I route, therefore you are.

Think before you print.

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2

Josh,

My RT_Siteconfig.pm looks like this:

Set(@Plugins,qw(RT::FM));

Maybe this will help.

SeanFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Josh
Fiske
Sent: Tuesday, February 03, 2009 8:10 AM
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] RTFM 2.4.1 on RT 3.8.2

I am attempting to install RTFM 2.4.1 on my existing (fully functional)
RT 3.8.2 installation. This is on a CentOS 5 host with RT installed in
the standard location (/opt/rt3). So, I do the following (all of which
complete without any error messages):

cd /usr/local/src

wget http://download.bestpractical.com/pub/rt/release/RTFM-2.4.1.tar.gz

tar zxf RTFM-2.4.1.tar.gz

cd RTFM-2.4.1

perl Makefile.PL

make

make install

make initdb

/etc/init.d/httpd restart

I login to RT as a SuperUser and I don’t see any reference to RTFM.

I know that with other RT plugins (RT-Authen-ExternalAuth), I have
needed to include a line in my RT_SiteConfig.pm. But when I tried
adding this [ Set( @Plugins, (qw(RT::Authen::ExternalAuth),RT-FM)); ]
and restarting, it had no impact.

Any suggestions? Am I missing a simple step? Thanks,

Josh

Joshua Fiske '03, '04

Network and Security Engineer

Clarkson University, Office of Information Technology

(315) 268-6722 – Fax: (315) 268-6570

I route, therefore you are.

Think before you print.

CONFIDENTIALITY: This e-mail (including any attachments) may contain
confidential, proprietary and privileged information, and unauthorized
disclosure or use is prohibited. If you received this e-mail in error,
please notify the sender and delete this e-mail from your system.

3

That did the trick! Thanks for the quick help!

I’ve also updated the wiki to reflect this step that was missing from
the documentation: RTFM - Request Tracker Wiki

Joshua Fiske '03, '04

Network and Security Engineer

Clarkson University, Office of Information Technology

(315) 268-6722 – Fax: (315) 268-6570

I route, therefore you are.

Think before you print.

CONFIDENTIALITY: This e-mail (including any attachments) may contain
confidential, proprietary and privileged information, and unauthorized
disclosure or use is prohibited. If you received this e-mail in error,
please notify the sender and delete this e-mail from your system.From: Sean McCreadie [mailto:smccreadie@CanyonPartners.com]
Sent: Tuesday, February 03, 2009 11:29 AM
To: Josh Fiske; RT-Users@lists.bestpractical.com
Subject: RE: [rt-users] RTFM 2.4.1 on RT 3.8.2

Josh,

My RT_Siteconfig.pm looks like this:

Set(@Plugins,qw(RT::FM));

Maybe this will help.

Sean

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Josh
Fiske
Sent: Tuesday, February 03, 2009 8:10 AM
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] RTFM 2.4.1 on RT 3.8.2

I am attempting to install RTFM 2.4.1 on my existing (fully functional)
RT 3.8.2 installation. This is on a CentOS 5 host with RT installed in
the standard location (/opt/rt3). So, I do the following (all of which
complete without any error messages):

cd /usr/local/src

wget http://download.bestpractical.com/pub/rt/release/RTFM-2.4.1.tar.gz

tar zxf RTFM-2.4.1.tar.gz

cd RTFM-2.4.1

perl Makefile.PL

make

make install

make initdb

/etc/init.d/httpd restart

I login to RT as a SuperUser and I don’t see any reference to RTFM.

I know that with other RT plugins (RT-Authen-ExternalAuth), I have
needed to include a line in my RT_SiteConfig.pm. But when I tried
adding this [ Set( @Plugins, (qw(RT::Authen::ExternalAuth),RT-FM)); ]
and restarting, it had no impact.

Any suggestions? Am I missing a simple step? Thanks,

Josh

Joshua Fiske '03, '04

Network and Security Engineer

Clarkson University, Office of Information Technology

(315) 268-6722 – Fax: (315) 268-6570

I route, therefore you are.

Think before you print.

CONFIDENTIALITY: This e-mail (including any attachments) may contain
confidential, proprietary and privileged information, and unauthorized
disclosure or use is prohibited. If you received this e-mail in error,
please notify the sender and delete this e-mail from your system.

4

Hi,

I have added this in my RT_SiteConfig.pm :

Set(@Plugins,qw(RT::FM));

regardsOn Tue, 2009-02-03 at 16:10 +0000, Josh Fiske wrote:

I am attempting to install RTFM 2.4.1 on my existing (fully
functional) RT 3.8.2 installation. This is on a CentOS 5 host with RT
installed in the standard location (/opt/rt3). So, I do the following
(all of which complete without any error messages):

cd /usr/local/src

wget
http://download.bestpractical.com/pub/rt/release/RTFM-2.4.1.tar.gz

tar zxf RTFM-2.4.1.tar.gz

cd RTFM-2.4.1

perl Makefile.PL

make

make install

make initdb

/etc/init.d/httpd restart

I login to RT as a SuperUser and I don’t see any reference to RTFM.

I know that with other RT plugins (RT-Authen-ExternalAuth), I have
needed to include a line in my RT_SiteConfig.pm. But when I tried
adding this [ Set( @Plugins,
(qw(RT::Authen::ExternalAuth),RT-FM)); ] and restarting, it had no
impact.

Any suggestions? Am I missing a simple step? Thanks,

Josh

Joshua Fiske '03, '04

Network and Security Engineer

Clarkson University, Office of Information Technology

(315) 268-6722 – Fax: (315) 268-6570

I route, therefore you are.

green Think before you print.

CONFIDENTIALITY: This e-mail (including any attachments) may contain
confidential, proprietary and privileged information, and unauthorized
disclosure or use is prohibited. If you received this e-mail in
error, please notify the sender and delete this e-mail from your
system.

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