RTFM 2.4.1 can't locate ACLEquivalenceObjects

RT Users
1

Hi all,

I have a fresh installation of RT 3.8.3 and RTFM 2.4.1 on Red Hat 5 with
Apache 2.2.3 . Followed the install instructions in the README for
RTFM, cleared the mason cache and restarted apache, but when I go to add
a class or a Topic, or modify an ACL, I get the following:

Can’t locate object method “ACLEquivalenceObjects” via package
“RT::FM::System” at /opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line 327.

Tried a make dropdb/make initdb both as rt_user and as the DBA, but no
such luck. lib/rt/Ticket_Overlay.pm does have the appropriate sub in it.

I’m lost as to what else to try at this point…could someone point me
in the right direction? Thanks!

Kat Wenger
CSE Operations Specialist
The Ohio State University

“If the English language made any sense, a catastrophe would be an
apostrophe with fur.”
— Doug Larson

The Ohio State University, www.osu.edu http://www.osu.edu/

wenger_63.vcf (378 Bytes)

2

I fixed this after upgrading to RT 3.8.3 by pulling the
current-at-the-time SVN trunk for RTFM. I believe the needed changes
are also included in the RTFM 2.4.2 RC that was announced earlier this
week.

Mark Roedel

Webmaster

LeTourneau UniversityFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kat
Wenger
Sent: Wednesday, June 03, 2009 8:51 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RTFM 2.4.1 can’t locate ACLEquivalenceObjects

Hi all,

I have a fresh installation of RT 3.8.3 and RTFM 2.4.1 on Red Hat 5 with
Apache 2.2.3 . Followed the install instructions in the README for
RTFM, cleared the mason cache and restarted apache, but when I go to add
a class or a Topic, or modify an ACL, I get the following:

Can’t locate object method “ACLEquivalenceObjects” via package
“RT::FM::System” at /opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line
327.

Tried a make dropdb/make initdb both as rt_user and as the DBA, but no
such luck. lib/rt/Ticket_Overlay.pm does have the appropriate sub in
it.

I’m lost as to what else to try at this point…could someone point me
in the right direction? Thanks!

3

That did the trick. Thank you! :slight_smile:

–Kat

Roedel, Mark wrote:

I fixed this after upgrading to RT 3.8.3 by pulling the
current-at-the-time SVN trunk for RTFM. I believe the needed changes
are also included in the RTFM 2.4.2 RC that was announced earlier this
week.

–

Mark Roedel

Webmaster

LeTourneau University

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] *On Behalf Of *Kat
Wenger
Sent: Wednesday, June 03, 2009 8:51 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RTFM 2.4.1 can’t locate ACLEquivalenceObjects

Hi all,

I have a fresh installation of RT 3.8.3 and RTFM 2.4.1 on Red Hat 5
with Apache 2.2.3 . Followed the install instructions in the README
for RTFM, cleared the mason cache and restarted apache, but when I go
to add a class or a Topic, or modify an ACL, I get the following:

Can’t locate object method “ACLEquivalenceObjects” via package
“RT::FM::System” at /opt/rt3/bin/…/lib/RT/Principal_Overlay.pm line 327.

Tried a make dropdb/make initdb both as rt_user and as the DBA, but no
such luck. lib/rt/Ticket_Overlay.pm does have the appropriate sub in
it.

I’m lost as to what else to try at this point…could someone point me
in the right direction? Thanks!

Spam https://antispam.osu.edu/b.php?c=s&i=885405136&m=7da0ac9489d6
Not spam https://antispam.osu.edu/b.php?c=n&i=885405136&m=7da0ac9489d6
Forget previous vote
https://antispam.osu.edu/b.php?c=f&i=885405136&m=7da0ac9489d6

Kat Wenger
CSE Operations Specialist
The Ohio State University

“If the English language made any sense, a catastrophe would be an
apostrophe with fur.”
— Doug Larson

The Ohio State University, www.osu.edu http://www.osu.edu/
http://www.osu.edu/

wenger_63.vcf (378 Bytes)