RTFM 2.4.0rc1

Now that RT 3.8.1 has been released, I’m happy to announce a new
release candidate
for RTFM. This version of RTFM should work fine on 3.4/3.6/3.8.1 and
contains a number
of integration fixes for 3.8. You should not try to use this with

You can download the release candidate from:


A brief changelog follows


New Features

  • SelfService users can search for Articles
  • Global Topics
    • Queue specific article lists using Topics
  • Integration with 3.8
  • RTFM UI now available during Ticket Creation (only in 3.8.1 or


  • Fix cases where we didn’t correctly create “Refers To” links when
    using an Article while Replying to Tickets
  • Better error handling in the display and creation of Links
  • Fix sorting of Topics in the different views of Articles
  • Fix display of Topics and Articles in the Topic view of the system
  • Lots of cleanups