Now that RT 3.8.1 has been released, I’m happy to announce a new
release candidate
for RTFM. This version of RTFM should work fine on 3.4/3.6/3.8.1 and
contains a number
of integration fixes for 3.8. You should not try to use this with
3.8.0.
You can download the release candidate from:
http://download.bestpractical.com/pub/rt/devel/RTFM-2.4.0rc1.tar.gz
http://download.bestpractical.com/pub/rt/devel/RTFM-2.4.0rc1.tar.gz.siz
A brief changelog follows
-kevin
New Features
- SelfService users can search for Articles
- Global Topics
- Queue specific article lists using Topics
- Integration with 3.8
- RTFM UI now available during Ticket Creation (only in 3.8.1 or
higher)
Bugs
- Fix cases where we didn’t correctly create “Refers To” links when
using an Article while Replying to Tickets - Better error handling in the display and creation of Links
- Fix sorting of Topics in the different views of Articles
- Fix display of Topics and Articles in the Topic view of the system
- Lots of cleanups