RTFM 2.0 Beta 1 promptly killed my RT

RT Developers
1

I just did a quite (Un)successful install of RTFM 2.0 on my rt-2-1-85.
The installation process completed ok. I stopped and started apache again
and then rt wouldn’t load at all. Internal Server Error. From rt3 log file:

[Wed Mar 12 08:38:25 2003] [error] [client 212.49.74.102] Can’t locate RT/Handle.pm in @INC (@INC contains: /opt/rt3/lib
/opt/rt3/local/lib /usr/local/apache2/perl /usr/local/lib/perl5/site_perl/5.8.0/mach/Apache2 /usr/local/lib/perl5/site_perl/5.8.0/mach
/usr/local/lib/perl5/site_perl/5.8.0 /usr/local/lib/perl5/site_perl /usr/local/lib/perl5/5.8.0/BSDPAN
/usr/local/lib/perl5/5.8.0/mach /usr/local/lib/perl5/5.8.0 .) at /opt/rt3/lib/RT.pm line 120.

I did change permissions to make some directories world-readable and rt came
back to life but I can’t see RTFM in the menu.

Some clues??

    cheers
   - wash

Odhiambo Washington, wash@wananchi.com . WANANCHI ONLINE LTD (Nairobi, KE) |
http://ns2.wananchi.com/~wash/ . 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
“Oh My God! They killed init! You Bastards!”
–from a /. post

2

As Jesse pointed out, check the file perms on everything under
/opt/rt3/local/html . I also had to clean up /opt/rt3/lib/RT/FM .From: “Odhiambo Washington” wash@wananchi.biz
To: rt-devel@lists.fsck.com
Sent: Tuesday, March 11, 2003 10:36 PM
Subject: [rt-devel] RTFM 2.0 Beta 1 promptly killed my RT

I just did a quite (Un)successful install of RTFM 2.0 on my rt-2-1-85.
The installation process completed ok. I stopped and started apache again
and then rt wouldn’t load at all. Internal Server Error. From rt3 log
file:

[Wed Mar 12 08:38:25 2003] [error] [client 212.49.74.102] Can’t locate
RT/Handle.pm in @INC (@INC contains: /opt/rt3/lib
/opt/rt3/local/lib /usr/local/apache2/perl
/usr/local/lib/perl5/site_perl/5.8.0/mach/Apache2
/usr/local/lib/perl5/site_perl/5.8.0/mach
/usr/local/lib/perl5/site_perl/5.8.0 /usr/local/lib/perl5/site_perl
/usr/local/lib/perl5/5.8.0/BSDPAN
/usr/local/lib/perl5/5.8.0/mach /usr/local/lib/perl5/5.8.0 .) at
/opt/rt3/lib/RT.pm line 120.

I did change permissions to make some directories world-readable and rt
came
back to life but I can’t see RTFM in the menu.

Some clues??

    cheers
   - wash

Odhiambo Washington, wash@wananchi.com . WANANCHI ONLINE LTD (Nairobi, KE)
|
http://ns2.wananchi.com/~wash/ . 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |

“Oh My God! They killed init! You Bastards!”
–from a /. post

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