RTCrontool

RT Users
1

Trying to create a cron job to move tickets from one queue to another. This is what I tried which does not work.

Can some lead me in the direction where I can find a list of RT:Actions?

rt-crontool
–search RT::Search::FromSQL
–search-arg “Queue = ‘cerby’ AND Status = ‘closed’”
–action RT::Action::SetQueue
–action-arg 14 -verbose

I get the following error when I run this
Failed to load module RT::Action::SetQueue.

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
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2

Trying to create a cron job to move tickets from one queue to another.
This is what I tried which does not work.****

Can some lead me in the direction where I can find a list of RT:Actions?

Use the ‘package’ name defined within any of the files
within /opt/rtX/lib/RT/Action/

eg. any of these:

grep package /opt/rt4/lib/RT/Action/* | awk ‘{ print $2 }’ | sed ‘s/;//’

RT::Action::AutoOpen
RT::Action::Autoreply
RT::Action::CreateTickets
RT::Action::EscalatePriority
RT::Action::ExtractSubjectTag
etc…

** rt-crontool \

**

–search RT::Search::FromSQL ****

–search-arg “Queue = ‘cerby’ AND Status = ‘closed’” ****

–action RT::Action::SetQueue \ ****

–action-arg 14 –verbose

I get the following error when I run this****

Failed to load module RT::Action::SetQueue.

Your command line looks mostly fine to me except I’d use single quotes to
enclose the parameter and double quotes to enclose data within the
parameter.
eg:

–search-arg ‘Queue = “cerby” AND Status = “closed”’

Did you modify /opt/rtX/lib/RT/Action/SetQueue.pm ? It it’s not
executable then rt-crontool will not be able to load the module. I had the
same issue when I started learning how to deal with modules and creating
new ones. I haven’t figured out how to debug what line is causing it to
not load though. There’s probably some one liner that will tell you where
the syntax error is but I don’t know what that line is. Using the rt.log
to find out why it didn’t execute doesn’t help either unless it’s executing
as a result of a scrip.

I hope this helps somewhat at least.

Landon Stewart LandonStewart@Gmail.com