I just wanted to let you all know that I have released my RTChecker software as opensource.
RTChecker is a software that sits in the tray of your Windows desktop and notifies you when there are new tickets, or when a ticket that was assigned to you has been reopened.
RTChecker connects to your RT installation trough HTTP and works by issuing REST requests. You NEED RT 4.2.2+.
I have been developing and enhancing RTChecker since 2009 for our internal use.
Lately I decided to enhance it to make it sufficiently general that it could be used from others as well, and to opensource it under the GPL license.
Presently it is Windows only but I hope to make a Linux version soon thanks to mono (or to write a python port if mono proves not to be mature enough).
There are also other features that I would like to add soon, like reminders notification and quick delete.
RTChecker is distributed as a “click-once” application so you have to open the “publish.htm” file with Internet Explorer.
I am presently having some difficulties convincing IE to correctly open the file, so I may change the distribution method soon, although it has been working well internally for years. The good thing about clic-once is automatic updates, but let’s see what I can do with it.
RTChecker took a lot of hours of development in my spare time, so if you find it useful please donate (see link in the “About” box).
I will also happily accept patches if you are so inclined.
A little web page with help and a tutorial will follow soon, but I hope it is easy enough to be used without help for now. Languages supported are english and italian presently.